365Ticketing vs. Mindcat Desk Comparison


365Ticketing Soft Pepper	Mindcat Desk Mindcat Technology Consultants FZE	+	+
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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website VoucherCart VoucherCart is a sales engine, allowing you to sell your products and services as gift cards, vouchers, and tickets with powerful automation. Create vouchers, gift cards, memberships, and tickets, uniquely branded to your products and services. Automate the publication of your vouchers, limited-time offers, and discounts. Share via all your channels including your website, socials, and email. Achieve sustained & predictable revenue growth. VoucherCart is loaded with incentives for customers to buy again and again. Grow sales, track orders & get paid instantly. Vouchers, gift cards and tickets are the most profitable items your business can sell today. On average, only 85% of business vouchers are redeemed. Since VoucherCart delivers payment in full and in advance, your business can sell confidently, safely, and without hassle. Watch your sales grow and get paid direct to your nominated Bank account. 67 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website KORONA POS Developed by COMBASE, KORONA POS offers innovative point of sale software with unique features built for retailers, ticketing and event operations, and quick-service restaurants and cafes. The subscription service includes automatic updates, 24/7 in-house customer support, and zero contracts, fees, or surcharges. With KORONA POS, businesses get an array of features to improve operations and increase efficiency and insight. Detailed reporting, inventory analysis, product performance, promotions, loyalty, employee management, vast integrations, multi-store management, online retail and ticketing, hardware options, and credit card processing options are just a handful of the point of sale features that make KORONA POS the fastest-growing POS solution in the U.S. Learn more by setting up a no-commitment free trial or scheduling a product demo. Your dedicated product specialist will walk you through each feature your business will use to succeed. 228 Ratings Ticketsauce Ticketing platforms are either antiquated, expensive, lack customer support, or most are all of the above. Ticketsauce and NIGHTOUT came together because we see the whitespace that no other company is addressing; A fully integrated event ticketing and marketing powerhouse with fair and transparent pricing. As the most complete white label solution in the industry, Ticketsauce focuses on helping clients maintain and promote their brand while simplifying event management and marketing. Our world-class support team will walk you through setting up your event, marketing it, and making sure it runs smoothly from A-Z. Set up a demo so we can walk you through our one-of-a-kind platform that's here to shake up the event industry and deliver on your every need. 33 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website
About 365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).	About Mindcat Desk is a ticketing system for IT service desks, MSPs and service teams in the UAE and Saudi Arabia. Email, phone and portal requests become tickets with a number, an owner and an SLA clock counted on your own working week: Sunday to Thursday in Riyadh, Monday to Friday in Dubai, or 24/7 for urgent work. Agents work from one list for every request, and the SLA clock shows which tickets are about to breach. Customers follow their tickets on the phone through a portal and a help centre in Arabic and English, right to left. Monthly reports are ready for the service review. Every client gets a separate copy hosted in the UAE or the Kingdom, or on your own servers, set up and run by Mindcat. Priced per agent per month in AED or SAR.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and enterprises seeking a solution to optimize their incident resolution process	Audience Service and support teams in the Gulf
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.00/month/user Free Version Not Supported Free Trial Not Supported	Pricing AED 99 per agent/month You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free. Band: AED \| SAR \| USD per month 1 to 5: 99 \| 99 \| 26.96 6 to 20: 69 \| 69 \| 18.79 21 to 50: 49 \| 49 \| 13.34 51 and up: 39 \| 39 \| 10.62 Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950. How you run it changes the multiplier. Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above \| 5 agents (AED/SAR 495) Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 \| AED/SAR 6,249 (USD 1,701.57) In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly \| AED/SAR 5,149 (USD 1,402.04) Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you. Quick start (we set it up): The shared plan, 1 to 20 agents \| AED/SAR 2,500 (USD 680.74), fixed \| Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours. Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud \| Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. \| One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup. Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Soft Pepper Romania www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12	Company Information Mindcat Technology Consultants FZE Founded: 2022 F-15, Warba Center, Deira, Dubai, United Arab Emirates mindcat.ai/apps/desk
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Categories Help Desk Supported	Categories Help Desk Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Google Workspace Not Supported Microsoft 365 Not Supported Mindcat Inbox Not Supported	Integrations Google Workspace Supported Microsoft 365 Supported Mindcat Inbox Supported View All 3 Integrations
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