bten Alternatives

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

VirtlX is a fully customizable SaaS solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful. VirtlX Perceive is a cost-effective and time-saving method that assists marketing personnel in gathering these important data points in real-time and presenting this data in clear graphical formats. Net Promoter or Net Promoter Score (NPS) has been shown to correlate with revenue growth relative to competitors. It has been widely adopted by Fortune 500 companies and other organizations.

Respond to customer perceptions faster than ever before. Discover and rank your top brand drivers. Score brand equity vis a vis competitors. Discover emerging trends in your category. Keep your marketing and positioning at par with latest trends. Discover your customer beliefs. Strike a chord by talking their language. Understand how change in customer perceptions impact your brand – with the help of Artificial Intelligence. Our intelligence platform analyzes billions of customer opinions from all data sources in real-time to reveal topics that matter most to the customers. Clootrack can distinguish between a high-quality review and a pointless comment. It understands the emotional intensity of the opinions to clearly identify customers’ pressing needs.

Today we live in the “experience economy”: customers value their experience more than the product itself. Customer feedback and data analysis are more essential than ever to control your customer satisfaction The solution: precisely analyze your main indicators – NPS (Net promoter Score), CSAT (Customer Satisfaction Score) and CES (Customer Effort Score) – in order to finely and efficiently manage your customer experience. With Vocaza, manage serenely and significantly improve customer satisfaction.

Webex Experience Management (formerly CloudCherry) is an astonishing Experience Management platform that is built on the cloud and designed to go mobile, with real-time analytics. The internal application engineering was created to provide users powerful features that help predict and anticipate customer behavior to drive recommendations and profitability. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Every day, millions of customers leave reviews on products that they like, love, hate, or wish they could change. From everyday, commonplace FMCG products to high end purchases, with multiple price points and dozens of variations within product ranges, accurate business intelligence can be complicated, time-consuming, costly, and often vague. How do you get the insights you need, without spending thousands of hours and millions of dollars on analysing data? Easy: with advanced predictive analytics from Wonderflow. With market-leading language analytics, data point integration and generative AI capabilities, Wonderflow helps you unlock the potential of your VoC (Voice of the Customer) insights and get instant results to help you make data-driven decisions. We use hundreds of millions of reviews across over 10 million products to discover what your products’ pain points are, see how you rank against competitors, get detailed insights on drivers of satisfaction, and more.

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

ZACsuite is the reference platform for the management of operational marketing from A to Z. Thanks to ZACsuite, even small businesses can have the potential of a large national agency, at affordable costs. Zelando boasts over twenty years of experience in operational marketing and ZACsuite is the constantly evolving fruit of this experience: when you talk to us we understand your language. In ZACsuite you will find ready and available many features you have always wanted to make your work more efficient but, if you want to stand out from your competitors or want to please a customer, you can ask us to customize some features that will make you unique. ZACsuite allows you to choose the most congenial career path for you. Choose from the many features of ZACsuite to enhance your company's field marketing activities. Personnel recruitment, selection, and profiling are the distinctive elements of your company. ZACsuite assures you the perfect success of all these phases.

Use the innovative and customer-experience-centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies. Learn how your internal and external stakeholders perceive your brand, assess billions of data points to analyze customer sentiment, and take pragmatic actions to grow sustainably. Continuously improve your market offerings and give meaning to every single customer interaction. Learn how your customers find out about you, how they choose to do business with you, which are their preferred channels, and how you can create a great customer experience to generate positive customer sentiments. Use S2C’s versatile digital solutions to manage your on-field and off-field research activities. Minimize manual errors and process lags by digitally capturing, analyzing, and reporting data. Identify data trends with AI-enabled analytics tools and generate data insights that are impossible to form manually.

Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.

Boost well-being by knowing the perception of the people who make up your organization, and improving the organizational culture through the power of data. Unify the indicators of your teams, giving leaders visualization and management possibilities. Monitor progress and foster a culture focused on feedback and high performance. Attract, develop and retain talent in your organization. Become an agent of change through the digitization of people management. It makes all relevant information about the company and people available in one place, decentralizes its management and promotes self-consultation. The most complete and secure remuneration management platform in Latin America, adaptable to any industry and country. Serve your collaborators as you would like them to serve your customers. Integrate a multichannel Help Desk and improve the internal service experience!

We dig every corner of the internet to find all the relevant mentions about anyone or anything. Discover and engage with your customers and the key influencers in your niche that will give you larger brand exposure & great insights about your target market. Get to know your customers' core interests and create products that will meet their exact needs and desires. BrandMentions tells you where to promote your products and find new customers. By always being aware of who talks about you and what, you get the power to understand and protect your reputation in a fiercely competitive market. Monitor everything that is being said about your company or product on all the channels that matter, be it web or social media. BrandMentions keeps you up to date with everything important in your market and anything connected to your company, providing real-time alerts straight to your inbox.

Listen to conversations from millions of web sources and social channels to learn what customers are saying about you, what are the conversations about the competition, about the segment, how your campaigns are performing and many more with Konnect’s Listening tool. Don’t miss a single conversation anywhere on the web and social media that matters to you. Engage with your customers on the platforms they prefer to talk to you, use advanced and automated workflows and CRM tools so you have the right conversations assigned to the right teams, reduce your turnaround times, and measure all your actions. Make your customers happier with Konnect Insights Social CRM. Beautiful dashboards and BI tools that will give you deep insights on how you are perceived on online web and social media. Understand your share of voice, sentiment, media type, classification, social platform analytics for brand and competition, turnaround time reports and many more.

Collect customer feedback and let happy customers spread the word online. With Feedback Link, you can immediately ask your Net Promoter Score® promoters to share their positive experience online. Feedback Link lets businesses measure customer experience while getting their happy customers to become online promoters on platforms like Trustpilot, Yelp, Facebook, and more.

Create beautiful surveys that get 3x more responses. Track responses in real-time. Get fast insights with autogenerated charts. Organisations that actively survey their customers see increased revenues, decreased marketing costs and outperform their competitors. doopoll gets you 3-4x more responses from your customers. Make it easy for your staff to give you their feedback. doopoll is anonymous by default helping you ensure you keep your finger on the true pulse of the organisation. We’re all sick to death of webinar presenters talking at us. But you’ll give us something to get excited about: real time voting that is simple and fun for them to use. Use our expert written survey templates for customers, employees and webinar attendees. Collaborate with your team to build, manage and review your survey in real time. Generate QR codes – great for events. Hold up a phone camera and get to the survey simply.

The quickest and easiest way to gather actionable feedback from your customers and employees. Get started in minutes. We're helping thousands of companies get their customer experience and employee engagement right. Gather instant feedback using a tablet or dedicated terminal, even offline. Enjoy the flexibility to collect data anywhere, whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or even carrying out an on-site audit. Send out timely customized email surveys to find out how your customers and employees feel. Track any experience metric including NPS, eNPS, CSAT, or customer effort score. Capture real-time feedback at the point of experience using SurveyKiosk, a fully managed and scalable feedback solution deployed across all your key touchpoints. Get to the bottom of why your customers and employees are happy or not.

Contactless tool for gathering and analyzing real-time customer feedback from your restrooms and other places. A question with a QR code is displayed as a sticker, handout card, poster, or stand. Your customer scans the QR code and votes with one click. Happy customers are directed to social media to write a review. Get AirVote QR smileys for your business. Select questions you would like to ask your customers. Easy-to-read reports show service trends by time or location. If you get an alert, you can send your maintenance over. Optimize maintenance schedules. Measure the performance of your staff and your business. Involve customers in your business. Anonymous feedback tells you things you may never know about. Increase your profits. Customer feedback from Airvote can show that your client needs more services than they originally ordered. Get more positive reviews on social. Send happy customers directly to your review pages on social channels.

Turn your brand into a religion. Understand your market, your brand performance, and your competitors better than ever before. Qualtrics BrandXM™ gives you easy-to-use tools to help you: strengthen brand equity, improve brand perceptions, and drive sustainable growth. Iconic brands have people lining up round the block when they launch new products, charge a premium over their competitors, and elicit unwavering loyalty from their customers. Brand experience is how you take control of your most important asset and optimize it to identify new opportunities for growth, attract new customers and drive loyalty and spend. Our easy-to-use tools help you monitor your brand, your market, and your competitors to make it easy to find breakthrough insights to turn your brand into a religion.

Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

Unified customer feedback analytics for the world's fastest growing companies. Gain an edge by unifying, measuring and analyzing all your customer feedback in real time with Chattermill. Pipe every source of feedback and customer interaction into one place with easy to use, collaborative platform. Use groundbreaking theme and sentiment AI to see how customers feel about your product, stay on top of emerging topics and understand what keeps them coming back. Filter and interpret the underlying layers of meaning within your data to instantly gauge what's driving customer experience. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across each and every touchpoint

Our mission is to give the customer a voice so that companies can provide them with a better experience. To be the company that offers the satisfaction survey with the highest volume of responses, using technology and pleasant forms. To be the best satisfaction survey platform for companies, reducing friction in the implementation, eliminating manual processes and facilitating access to the results collected. Commitment to the company, co-workers and customers. Value resources by being simple and without unnecessary luxuries. elf-development of people, especially through education through work, ensuring the organization's survival, growth and perpetuity. Entrepreneurship to generate continuous improvements in product, internal processes and work environment. Focus on results that add value to the organization. Follow the evolution of indicators, identify opportunities for improvement and compare your units and operations.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

Improve customer experience by listening and acting on their feedback. Measure NPS (Net Promoter Score), CSAT, CES or ask your own questions. Run survey once, setup recurring surveys or collect transactional feedback. Easily gather employee insights at scale and share one-click reports with your team. Run Candidate Experience, Employee Satisfaction surveys, Training Evaluation, Knowledge Tests and more. Improve UX and features of your website, app or product. Launch website surveys on your own, without IT involement and get immediate answers to your product questions, within few hours from deploy. Validate product or service ideas, discover insights about your target audience, get opinion and feedback on your ideas. Dig deeper with advanced segmentation. Voting, knowledge tests, psychological assessments, forms and quizes. Surveys for academic or healthcare purposes. Startquestion will help you on every part of the project.

The easiest way to create product walkthroughs. Create interactive product tours in minutes with the most non-technical friendly tool, without coding. Create a smooth experience for your new and existing users. Show how your product works to your new users and guide them to success. Introduce and highlight new features with personalized guides. Engage right segment of your users at the right time and increase conversion. Measure customer satisfaction with NPS surveys to capture important insights. Help your users get instant answers with interactive user manuals.

Onboard a simple, intuitive, employee-friendly platform that’s not just scalable, but also cost-effective. Run an eNPS survey to gauge how employees feel about your company and use its details to identify advocates and detractors. Analyze engagement scores and user trends against internal benchmarks set across your organization. Gather continuous feedback over regular intervals to get authentic data and use the conversation feature to take appropriate actions. Reduce survey fatigue with categorized questions that are quick, easy, and engaging. Take prompt action with engagement heatmaps. Create, manage, and update employee-friendly surveys on multiple platforms with easy customization. Provide your workforce with an exceptional survey experience that takes less than 5 minutes to complete. Designed for small and large organizations, Vantage Pulse lets you receive feedback tailored to specific teams and departments.

Measure customer sentiment and employee engagement. Get actionable feedback with Freshsurvey, a free online survey tool. With Freshsurvey’s FREE NPS, CSAT, CES, and eNPS survey tools build and act on customer or employee feedback. With Freshsurvey you can: 1. Build personalized surveys in up to 40 languages your audience enjoys responding to. 2. Connect with your customers and provide a hassle-free survey experience. 3. Align with your brand identity and create a customized survey page with zero code. 4. Add personalization to questions to add a human touch. 5. Skip irrelevant questions and only show questions that apply. 5. Deliver surveys across multiple channels. 6. Avoid survey fatigue by controlling when and how surveys are delivered to customers 7. Measure every experience and get a detailed analysis of the survey with easy-to-read reports and graphs. 8. Run ad-hoc, one-time and recurring surveys

Allow our algorithms to slot your content into windows of consumer attention. Optimize workflow, improve security, and consolidate reporting across tens of thousands of social posts. Giving you better results, with less effort. Use your best social content and our RetentionStream technology to remind your best customers why they’re willing to pay for your product. Proving that retention is the best acquisition tool. Extend your advertiser relationships to social media, with smart placements that complement the work of your brand studio. Offering brand safety, performance, and margins that protect your bottom line.

Rize is a done-for-you service to generate positive reviews & attract more customers. Rize offers custom review response writing to save businesses time and effort! The tool allows you to efficiently solicit feedback from your customers via email, text message, in-store kiosk or even printable "review us" cards. The tool integrates with Every review site - and focuses on the sites that matter most to your business and in your industry. Whether you receive positive or negative brand feedback, responding to online reviews is critical to your business' online reputation. Show search engines and your target audience your commitment to customer satisfaction with Rize Review’s review response service, done by actual humans -- and not automated -- with years of online reputation management experience. Make it easy for customers to trust you. Ready to rise above the competition? Sign up for a risk-free trial and start managing your online reputation.

Stackla solves modern markets’ biggest challenge: the never-ending need for engaging and effective visuals to support all their campaigns, channels and audiences. Stackla’s AI-powered visual content platform helps marketers discover and obtain the rights to billions of authentic user-generated visuals from across the social web, then seamlessly manage, publish and optimize those visuals alongside their existing branded assets to deliver engaging and personalized experiences at scale. Save time and money on the content you need to fuel all your marketing activities by curating the engaging, diverse, and freely available visuals your happy customers create about your brand online every day. Easily find, engage, and reward your best brand advocates to build loyal communities and rich libraries of authentic, high-quality content that delivers real ROI across all your customer touchpoints.

When everything’s together, it’s easier to find. Import files straight from Drive, Dropbox or SharePoint. Use Dash to approve assets from shoots and user-generated content. Share files with your team and collaborate on projects. Create branded portals for your resellers so they can search and download your product assets. Get content in front of your customers. Create custom crops and resizes to get images ready for your channels. Drop product shots straight into your ecommerce store. Create personal collections of images you'd like to use in your next campaign. Or gather assets for a top-secret project you're working on - your secret's safe with Dash. Use folders on Dash to collect together different types of assets so your team has everything they need for their project - without having to go hunting.

Monitor everything about your brand in traditional, digital and social media to understand customer perception and measure your visibility – in real time. Get the insights you need by monitoring top publications, pages and influencers. Identify opportunities and challenges, even when your brand is not mentioned directly. Understand if your marketing actions are giving the expected result. Measure how many “likes” you received, on which platform, what content and get answers that help you make a decision on whether or not to proceed with a particular campaign. Service that unites Knewin’s monitoring platforms with highly specialized professionals to help our clients in their journey of monitoring, studying news and gaining insights. Knewin Monitoring has a platform to guarantee autonomy in the review of matters or possible directions for specific issues involving the monitored brand.

A seamlessly integrated brand management and marketing platform, educating, engaging, and equipping the brand do-ers while providing brand managers efficiency and oversight. Brand infrastructure to help you create and manage more effectively from start to finish. A one-stop 24/7 resource for guidelines, assets, templates, and tools, enables anyone to express the brand correctly and consistently. Effortless on-brand creative expression for everyone. Faster reviews and approvals for creative, regulatory, and legal compliance, and virtual brand audits to optimize every customer brand experience. Teach employees why they should care about the brand, and provide ongoing opportunities to earn rewards as they apply what they learn. Flexible, scalable and modular, to easily fit any situation, transition, budget, and timeline. Designed to evolve, so you can start solving today’s issues, and adjust as your needs change.

Discover the solutions that Atribus offers you based on the main needs of digital marketing departments. Atribus collects posts from Twitter, Facebook, Instagram, Youtube or LinkedIn among other social media websites. Also, we extract data from Mass Media (online, press, radio, television) including forums, blogs and other websites. Discover the most influential users in your industry with Atribus. Find the best times to post on social media. Analyze the behavior of your audience and build a community around your brand. Create dashboards of your competitors and analyze their strategy. Always stay one step ahead creating content on upcoming trends. Customize your reports according to your needs and objectives. Design, save your templates and optimize your time when creating reports. You are what they say about you online, so understanding your audience is an optimal way to analyze the ROI of your campaigns and focus them toward success.

The best way to create, enrich and share your product information. Easy to collect and share product information with your websites, clients, or eCommerce platforms. One platform for all your product information. Import product data from multiple sources like Excel, Product Sheets, and much more. Gather the work of different teams in one place. Collaboratively enrich your product data with content, images, videos, and other product attributes. Manage your product data in one place and automatically get it updated across channels. Create, enrich, and share all your product information using a single platform. Create and manage your online product catalogs that are accurate and up-to-date. Build a better customer experience with accurate product data on your websites. Create print-ready product sheets in minutes with our easy-to-use templates. Enrich your product data with images, texts, and other attributes collaboratively.

Smart copywriting and translation makes you stand out with exceptional copy. Use technology that targets content quality. Take the lead in each market with relevant local content. Automate workflows and checks to be content-ready in all languages. Provide an experience with branded content. Enforce SEO and brand terminology to create a consistent global identity. No need for multiple back 'n' forths when the tool you use enables you to make your needs clear and set the rules from the start. Whole teams can comment as you go to ensure the copy is perfect at first pass. Accessing the right customers is vital to the success of any business even if these customers speak a different language. We can help you speak to your audience no matter where they are. No restrictions. Reuse archived content in different medias and locations. Rework website content to be used on an interactive app in a different language. Wezen manages your content to support your dreams.

Gain and retain the right customers with Qualtrics CustomerXM, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics CustomerXM is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.

Monitor, generate, and evaluate your company's online customer ratings easily and effectively with Retamo. Achieve the best possible reputation on the Internet. Take a look at how you can easily and effectively benefit from your company's reviews with Retamo. Monitor the customer ratings of your company and your competitors on over 50 rating portals on the Internet. Mobilize your satisfied customers to submit a positive rating on the rating portals of your choice. Strengthen your company's online reputation. Gain, even more, leads and new customers. Share positive reviews on social media or embed them directly on your website with just a few clicks. Analyze the performance and development of your company and your competitors using reliable key figures. Store the rating portals and social networks on which your company is represented and always keep track of all ratings. Have the ratings of your company displayed across platforms according to certain criteria.

With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

Reeview uses the power of behavioural psychology to help business owners generate more online reviews from their customers at a scale never seen before. Businesses can easily build a constant stream of positive reviews using the power of sms, email and automation, leading to a stronger reputation, higher ranking and more sales. Online reviews provide your business with visibility and credibility. Reviews help your business appear in front of your potential customers on search engines and help them choose you over your competitors.

Real-time, actionable feedback from your customers at your fingertips. One-click surveys your customers will love…to respond to See for yourself Get an account and 10 surveys completely free! Our customers regularly get a 80%+ response rate. Reduce customer churn by addressing customer issues in real-time. Increase positive reviews and word-of-mouth across multiple platforms. We meet or exceed all GDPR requirements and work with many Fortune 500 companies. Start sending surveys in as little as 2 minutes–no development required.

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Backed by a team of award-winning learning practitioners, consultants, content experts, engagement professionals, developers, and engineers, with a scientific, data-driven approach based on 20+ years of industry experience, our solutions help organizations improve product utilization, customer retention, and revenue. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

The advanced predictive analytics platform helping telecom providers identify and measure key drivers that impact Churn, ARPU, CLTV and NPS. Automatically assign satisfaction scores to your entire customer base using advanced AI and Machine Learning to drive smarter business decisions. Powered by Google Cloud, the CHI platform lets you play with a data set inspired by real telco data. Access CHI to measure key drivers that impact Churn, ARPU, CLTV and NPS. Identify customer segments based on churn risk, revenue uplift and NPS.

Our AI-based solution streamlines simplify and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues that customer experience professionals should monitor. We offer a user-friendly technology to greatly reduce the sorting and screening work required, and in the process, it flags those factors contributing the most to CX quality and customer loyalty. You can utilize predictive analytics with our driver simulation solution. It gives you the opportunity to predict the impact before you implement customer journey optimization actions. You can simulate the results of change on future CX metrics and the customer experience quality.

Empower customers to provide real-time feedback. It helps you in proactively reducing churn and driving growth. It helps you take action on your customers' feedback. Still using Google Forms for NPS & customer feedback? If yes, then you must be wasting close to 8 hrs per week to come up with actionable insights. In some cases even more than that. Quickly launch one or multiple 5-Star or NPS surveys from the dashboard. Share the survey via email, SMS, or even your favorite tools via Intercom, Mailchimp, Zapier, and 20 different tools. Use the powerful dashboard to find actionable feedback and improve the key areas. Pass more customer details via URL parameters which makes it easier for your users. Get actionable insights by asking the right questions at right time. Convert your promoters to positive online reviews and grow organically. It's simple, affordable & efficient.

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.

Measure, understand, and act on customer feedback. Customer experience software to automate your experience and loyalty surveys. Analyze customer feedback. Take action in your current IT systems. Make customer feedback a natural part of everyday life. Automate your surveys, get an overview of customers’ experiences, and take action where it creates value. We make it easy to measure, understand and act on customer feedback. nps.today replaces complicated questionnaires with few, specific questions, at times that are relevant to the recipient. Use automated triggers across the entire customer journey with data-driven surveys. Embed your customer satisfaction surveys or loyalty surveys across all channels and in your external communication. Benefit from dashboards to analyze where to make changes and improve customer experiences. Use categorization or AI to identify opportunities for improvement. Combine other data sources for increased insights.

The customer experience management platform allows you to scale customer-centricity throughout your organization. Allowing brands to listen, learn and delight customers. Empowering over 10,000 frontline staff across leading businesses. Powering global customer experiences on 4 continents. We come with deep experience in the customer experience domain having launched successful feedback programs for marketing, customer experience, digital, group operations, and more. We also apply expertise from many domains, to help our partners connect data across divisions and bring new holistic insights to their teams that create impact. The Resonate CX Platform provides an end-to-end customer experience management platform that is geared to complexity and scale. The analytical component of this platform is unique in the way that it visualizes customer data, both structured and unstructured data (e.g. ratings and comments) in one integrated environment.

NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.