Audience

Social suite platform that helps companies with customer experience

About Konnect Insights

Listen to conversations from millions of web sources and social channels to learn what customers are saying about you, what are the conversations about the competition, about the segment, how your campaigns are performing and many more with Konnect’s Listening tool. Don’t miss a single conversation anywhere on the web and social media that matters to you. Engage with your customers on the platforms they prefer to talk to you, use advanced and automated workflows and CRM tools so you have the right conversations assigned to the right teams, reduce your turnaround times, and measure all your actions. Make your customers happier with Konnect Insights Social CRM. Beautiful dashboards and BI tools that will give you deep insights on how you are perceived on online web and social media. Understand your share of voice, sentiment, media type, classification, social platform analytics for brand and competition, turnaround time reports and many more.

Pricing

Starting Price:
$29 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Konnect Insights
Founded: 2014
India
konnectinsights.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online

Konnect Insights Frequently Asked Questions

Q: What kinds of users and organization types does Konnect Insights work with?
Q: What languages does Konnect Insights support in their product?
Q: What kind of support options does Konnect Insights offer?
Q: What other applications or services does Konnect Insights integrate with?
Q: What type of training does Konnect Insights provide?
Q: Does Konnect Insights offer a free trial?
Q: How much does Konnect Insights cost?

Konnect Insights Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

NPS

Social CRM

Live Chat Not Supported
Marketing Automation Integration Not Supported
Multi-Channel Social Integration Not Supported
Calendar/Reminder System Not Supported
Lead Nurturing Not Supported
Task Management Not Supported
Customer Support Not Supported
Email Marketing Not Supported
Social Media Monitoring Not Supported
Lead Capture Not Supported

Social Media Analytics Tools

Customizable Reports Not Supported
Multi-Channel Data Collection Not Supported
Campaign Analytics Not Supported
Influencer Tracking Not Supported
Engagement Tracking Not Supported
Competitor Monitoring Not Supported

Social Media Management

Brand Tracking Not Supported
Multi-Account Management Not Supported
Multi-User Collaboration Not Supported
Automated Publishing Not Supported
Customer Engagement Not Supported
Social Media Monitoring Not Supported
Content Management Not Supported
Reporting/Analytics Not Supported
Post Scheduling Not Supported

Social Media Monitoring

Audience Segmentation Not Supported
Competitive Analysis Not Supported
Configurable Alerts Not Supported
Customer Engagement Not Supported
Dashboard Not Supported
Impact Scoring Not Supported
Influencer Tracking Not Supported
Reputation Management Not Supported
Sentiment Analysis Not Supported
Trend Tracking Not Supported

Survey

Paper Survey Not Supported
Question Branching Not Supported
Data Analysis Tools Not Supported
Offline Response Collection Not Supported
Skip Logic Not Supported
Custom Survey URLs Not Supported
Site Intercept Survey Not Supported
Question Library Not Supported
Supports Audio / Images / Video Not Supported
Mobile Survey Not Supported
Email Marketing Not Supported