Audience
Companies of all sizes in the USA or Canada
About Textline
Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.
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Pricing
Starting Price:
$59.97 per month
Pricing Details:
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial:
Free Trial available.
Integrations
Company Information
Textline
Founded: 2016
United States
textline.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
Phone Support
Textline Frequently Asked Questions
Q: What kinds of users and organization types does Textline work with?
Textline works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Textline support in their product?
Textline supports these languages: English.
Q: What kind of support options does Textline offer?
Textline offers support via phone support.
Q: What other applications or services does Textline integrate with?
Textline integrates with: Aircall, Easyflow, Facebook Messenger, Freshdesk, Google Chrome, Help Scout, Vonage Communications APIs (Nexmo), Pipedrive, Salesforce, Sapling AI Writing Assistant, Shopify, Slack, Twilio, Vonage Business, Wufoo, Zapier, and Zendesk.
Q: Does Textline have a mobile app?
Yes, Textline has a mobile app for iPad, iPhone, and Android.
Q: What type of training does Textline provide?
Textline provides training in the form of documentation, webinars, and in person.
Q: Does Textline offer a free trial?
Yes, Textline offers a free trial.
Q: How much does Textline cost?
Pricing for Textline starts at $59.97 per month.
Textline Product Features
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Live Chat
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
SMS Marketing
2-Way Messaging
Supported
Contact Management
Supported
MMS
Supported
Mass Texting
Supported
Message Personalization
Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Artificial Intelligence
Not Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
