Audience

Companies of all sizes in the USA or Canada

About Textline

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Pricing

Starting Price:
$59.97 per month
Pricing Details:
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Textline
Founded: 2016
United States
textline.com

Videos and Screen Captures

Textline Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
Phone Support

Textline Frequently Asked Questions

Q: What kinds of users and organization types does Textline work with?
Q: What languages does Textline support in their product?
Q: What kind of support options does Textline offer?
Q: What other applications or services does Textline integrate with?
Q: Does Textline have a mobile app?
Q: What type of training does Textline provide?
Q: Does Textline offer a free trial?
Q: How much does Textline cost?

Textline Product Features

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Live Chat Supported
Surveys & Feedback Supported
Workflow Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported

NPS

SMS Marketing

2-Way Messaging Supported
Contact Management Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Artificial Intelligence Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported