Audience

Organizations and brands seeking a solution to visualize, analyze and manage their customer data

About Resonate

The customer experience management platform allows you to scale customer-centricity throughout your organization. Allowing brands to listen, learn and delight customers. Empowering over 10,000 frontline staff across leading businesses. Powering global customer experiences on 4 continents. We come with deep experience in the customer experience domain having launched successful feedback programs for marketing, customer experience, digital, group operations, and more. We also apply expertise from many domains, to help our partners connect data across divisions and bring new holistic insights to their teams that create impact. The Resonate CX Platform provides an end-to-end customer experience management platform that is geared to complexity and scale. The analytical component of this platform is unique in the way that it visualizes customer data, both structured and unstructured data (e.g. ratings and comments) in one integrated environment.

Integrations

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Company Information

Resonate
Australia
www.resonate.cx/

Videos and Screen Captures

Resonate Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Resonate Frequently Asked Questions

Q: What kinds of users and organization types does Resonate work with?
Q: What languages does Resonate support in their product?
Q: What kind of support options does Resonate offer?
Q: Does Resonate have a mobile app?
Q: What type of training does Resonate provide?

Resonate Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Emotion Recognition

Facial Emotions Not Supported
Written Text Emotions Not Supported
Speech Emotions Not Supported
Video Emotions Not Supported
Photo Emotions Not Supported
Facial Expression Analysis Not Supported
Machine Learning Not Supported

Experience Management

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

NPS

Resonate Additional Categories