Verba Recording System Alternatives

Onspring is an award-winning GRC automation and reporting software. Our SaaS platform is known for flexibility and ease of use for end-users and administrators. Simple, no-code, drag-and-drop functionality makes it easy to create new applications, workflows, and reports independently without IT or developers. - Manage a centralized risk register with multiple hierarchies - Keep tabs on financial impacts & probabilities based on risk tolerance - Capture & relate financial, operational, reputational & third-party risks - Map controls to regulations, frameworks, incidents & risks - Remediate findings through workflows or the POA&M process Ready-made products get you started in as quickly as 30 days: - Governance, Risk & Compliance Suite - Risk Management - Third-party Risk - Controls & Compliance - Audit & Assurance - Policy Lifecycles - CMMC - BC/DR FedRAMP moderate environment available.

Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, CRM, speech analytics, call tracking, eSIM, website widgets, integration with top CRM systems, and much more. Take advantage of our free Cloud PBX offer to create a versatile business phone system in a matter of minutes. The PBX supports Interactive Voice Response (IVR), Conditional and Unconditional Call Forwarding, Call recording and statistics, speech analytics, and many other powerful features. With an intuitive software wizard and our clear instructions, even the most non-technical individuals can easily set up the system. Establish your local or international presence with virtual phone numbers from 100 countries around the world starting from just $2 a month.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

6clicks is an easy way to implement your risk and compliance program or achieve compliance with ISO 27001, SOC 2, PCI-DSS, HIPAA, NIST, FedRamp and many other standards. Hundreds of businesses trust 6clicks to set up and automate their risk and compliance programs and streamline audit, vendor risk assessment, incident and risk management and policy implementation. Easily import standards, laws, regulations or templates from our massive content library, use AI-powered features to automate manual tasks, and integrate 6clicks with over 3,000 apps you know and love. 6clicks has been built for businesses of all shapes and sizes and is also used by advisors with a world-class partner program and white label capability available. 6clicks was founded in 2019 and has offices in the United States, United Kingdom, India and Australia.

CallCabinet is a proven, cloud-native compliance call recording solution for the world’s most heavily regulated industries. An award-winning SaaS solution, CallCabinet records every audio, video and screen interaction – simplifying compliance, quality assurance and business intelligence for any enterprise. Gain compliance peace of mind with complete compliance call recording, automated quality assurance and unlimited voice analytics. As the pioneers of true cloud technology, CallCabinet specializes in protecting enterprises with regulatory compliance recording for the world’s most tightly regulated industries. With a fast deployment and painless migration of legacy data, CallCabinet strategically brings voice data insights into your BI platform to mitigate business risks. Ensure the core compliance that global enterprise demands.

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

The most powerful, agile approach to risk management. The decisions you make today can help mitigate the risks you may encounter tomorrow. SAI360 is cloud-first software and modern ethics and compliance learning content designed to help your organization effectively navigate risk with a flexible, agile approach. Intelligent solutions, global expertise all in one award-winning platform. Solution configurability, extensible data model with configurable UI/forms, fields, relationships to extend solutions. Process modeling, easily modify or create new processes to automate and streamline risk, compliance, and audit activities. Data visualization and analysis, many out of the box and easy to configure dashboards to visualize and analyze data. Learning and best practice content – preloaded frameworks, control libraries, and regulatory content along with values-based ethics and compliance learning content. System integration – Integration framework with APIs and other protocols.

Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing your manufacturing operations starts with modern software. From work orders to work instructions and production records (EBR or eDHR) to logbooks, MasterControl Manufacturing Excellence is the simplest way to digitalize manufacturing.

Feature-rich multi-channel recording, quality monitoring and voice analytics solution used by businesses of all sizes across the world for compliance, security and improving service levels. Unlock customer insight using audio mining and speech-to-text transcription coupled with an advanced text index and search engine. Smart Interaction Recording is a cloud-based, multi-tenant platform offering Telecom Operators with a rich value to add a suite of services. Operators can provide corporate customers with regulatory compliant recording within verticals such as finance, insurance and healthcare.

Record every call, every time and transform customer interactions into a trove of highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business. All calls, all the time. Never miss a call. Don’t let customer interaction data slip through the cracks. Ensure you’re seeing the full picture of your customers and your contact center operations. Stay ahead of technical issues—minimize downtime. Put an invaluable safety net in place. Automatically monitor call center infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call. Automatically organize call data. Turn mountains of call data into neatly categorized information. Powerful metadata tagging capabilities automatically identify and organize call data.

The VGS Vault enables users to safely store their tokenized data. This creates a safe haven for your most sensitive data. In the event of a breach, there’s nothing to steal. You can’t hack what’s not there. VGS is the modern approach to data security. Our SaaS solution gives you all the benefits of interacting with sensitive and regulated data without the liability of securing it. Use the interactive example to see how data is transformed by VGS. Choose Redact or Reveal to hide or display data, respectively. Whether you’re building a new product and want best-in-class security from the start or are an established company looking to eliminate compliance as a roadblock to new business, VGS can help. VGS takes on the liability of securing your data, eliminating the risk of data breaches and reducing compliance overhead. For companies that prefer to vault their own data, VGS layers on protection to the systems, preventing unauthorized access and leakage.

Our Voice-Over IP Recording platform allows your business to take advantage of quality and compliance recording in one intuitive interface. Our unique VoIP Recording software can capture interactions from virtually any telephony device or phone system. The product supports and enhances 99% of the telephone systems on the market today. ABT's easy-to-install solution can be deployed without any proprietary hardware investment. It delivers additional benefits and the optimum performance to your organization. Our Call Center Quality applications provide your contact center supervisors the ability to perform fully-integrated audits on agents. Agents are audited and scored based on criteria that are specifically defined by your business. This results in improved customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software can be integrated with our Speech Analytics platform for a very robust solution.

Like a compass guiding explorers, Compass IT Compliance navigates your business through the complex terrain of cybersecurity and compliance. Our expertise ensures you stay on course, protecting your innovations and accelerating your journey towards success. Cybercriminals are growing smarter and utilizing more diverse tactics, so business managers can no longer simply rely on off-the-shelf solutions like firewalls and antivirus software for adequate protection. When you partner with us, our team can help you identify the necessary solutions that will mitigate your risks while complying with regulations specific to your industry.

This cost-effective, reliable multi-channel interaction/call recording application is built for mission-critical public safety communications. Capture911 records data from multiple sources and enables rapid retrieval for playback of a single, synchronized incident. Scalable to fit your organization, this innovative NextGen solution is NG911 and P25 compliant. Capture911 records 100% of every call and radio transaction including the associated metadata – time, date, ANI, ALI, radio ID, alias, Talkgroup ID, text, video, GIS data, vehicle telemetry data, TTY/TTD, CAD screens and IDs, incident reports, and more. The system is compliant and secure to meet current and proposed mandates of recording, storing, and transmitting all interactions. Capture911 provides digital incident reconstruction through virtual chronological recreation with an easy-to-use interface for effective investigative analysis.

Revcord’s mission is to empower business and mission-critical organizations with our multimedia communication and recording solutions. Our solutions include, but are not limited to, those engaged in campus and corporate security, maritime, military, space exploration, aviation, public utilities, and law enforcement. The Revcord IQ3 Enterprise platform is the new generation of software for Inspections, Interviews and Investigations. IQ3 facilitates collaboration, increases productivity, reduces expenses, and mitigates risk for all stakeholders. Revcord provides simple, practical, and cost effective voice logging options that reduce expenses, and provide state-of-the-art integrated multimedia recording that address liability and compliance concerns.

The only global, operator-agnostic solution that captures and integrates cellular communications with enterprise call recording, CRM, AI-based BI, and other systems. The painless and cost-effective solution ensuring that every business (cellular) call, anywhere, at any time is automatically logged into the CRM system. Employees business mobile calls – at the office, at home or traveling – are seamlessly captured and transferred to the CRM and call recording systems. Automatically record, track, document, transcribe, and integrate mobile calls, SMS records, and other forms of business-critical mobile communications without infringing on the privacy of employees’ personal mobile devices! Upscale the engagement of your customer-facing teams. One device – Multiple business profiles. Enable your employees to use their cellular devices for work interactions, while respecting the privacy of their private interactions. Log only business calls and text messages.

Calibre is a best-in-class call recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool, Calibre improves performance, productivity, and customer satisfaction as well as minimizes risk, reduces operational costs, and enhances profitability. Built with reliable, high-quality digital recording and intelligent architecture, Calibre is a customizable solution that meets customers’ needs in any size contact center. Backed by quick and professional certified technicians and I’m Alive™ proactive monitoring, customers can deploy Calibre with confidence. Calibre is built with Advanced API and event triggers to prevent the archiving of sensitive data, and it enables adherence to strict security standards. Communications are secured with multi-layer algorithms and data encryption to restrict access and protect confidential information.

Centraleyes equips organizations with an unparalleled ability to achieve and sustain cyber resilience and compliance in a single pane of glass. Our solutions quantify, mitigate and visualize cyber risks – saving time and resources so you can focus on what really matters: Business success. Organizations across industries are affected by the growing number and complexity of cyber attacks increasing year over year. Cyber risk and compliance management is critical in protecting organizations from the financial, repetitional and legal damage. Proper cyber defense can only be achieved by analyzing, quantifying, and mitigating internal risk, while ensuring compliance with relevant standards and regulations. Outdated solutions like spreadsheets and old GRC systems are inefficient and make it impossible for cyber teams to effectively protect their organizations.

Blueprint is the engine that powers your digital transformation. Integrating directly with your RPA tool, Blueprint fast-tracks transformation activities by providing a better way to capture, design, govern, and manage high-quality business processes - or migrate entire RPA bot portfolios. This eliminates many of the challenges of scaling RPA enterprise-wide, allowing you to execute against your vision at velocity and drive greater ROI. Quickly capture and document all process information in one centralized database to easily identify existing processes as well as areas for improvement. Map the flow of work between people and systems and layer in any dependencies, controls, regulations, or handovers.

Simplify cybersecurity and compliance with the platform that’s highest rated by customers. Join thousands of CISOs, CIOs, and IT professionals who are dramatically reducing the cost and burden of managing cybersecurity and compliance audits. Learn how you can save time and money, have great cybersecurity, and grow your business with Apptega. Go beyond one-time compliance. Assess and remediate within a living program. Confidently report with one click. Quickly complete questionnaire-based assessments and use Autoscoring to pinpoint gaps. Keep your customers’ data safe in the cloud and out of the hands of cybercriminals. Ensure your compliance with the European Union's official privacy regulation. Prepare for the new CMMC certification process to maintain your government contracts. Enjoy Enterprise-class capabilities paired with consumer app. Quickly connect your entire ecosystem with Apptega’s pre-built connectors and open API.

Scale your risk and security functions so you can operate through challenges with confidence. The global threat landscape continues to evolve each day, bringing new and unexpected risks to people and organizations. The OneTrust GRC and Security Assurance Cloud brings resiliency to your organization and supply chain in the face of continuous cyber threats, global crises, and more – so you can operate with confidence. Manage increasingly complex regulations, security frameworks, and compliance needs with a unified platform for prioritizing and managing risk. Gain regulatory intelligence and manage first- or third-party risk based on your chosen methodology. Centralize policy development with embedded business intelligence and collaboration capabilities. Automate evidence collection and manage GRC tasks across the business with ease.

Software that allows to prevent, establish controls and measure the risks associated to money laundering and terrorism financing that the companies can be exposed to. Pirani AML Suite allows it to segment clients based on similar transactional behaviors and monitor operations that may be suspicious, also, to detect actions that may be related to fraud or money laundering in time by monitoring the financial operation realized in any transactional channel. Establish controls and measure the risks associated to money laundering and terrorism financing that your company can be exposed to. Learn how we help you by requesting a tour of our solution. Compliance of regulations and external circulars related to the implementation of a LAFT risk system. Diagnosis of the data that the client has in order to calculate the integrity of the data. Information of the client in a single screen for the analysis of the alerts.

Innovative financial crime risk assessments to protect your business. Risk assessments are the cornerstone of any financial crime compliance program. From money laundering, terrorism financing, bribery and corruption and sanctions, Arctic Intelligence provides an enterprise-wide risk assessment solution to assess your business' vulnerabilities in line with global regulations and FATF guidelines. Our solutions can help address many challenges by providing defendable data-driven results and quickly establishing a program tailored to the organisation. Our technology can calculate and present firm wide risk profiles, identifying and highlighting high risk areas and control gaps or weaknesses. Real-time reporting can aggregate risk outcomes for both an individual business unit and organisation-wide level providing accurate, consistent and dependable results.

CIMCON Software minimizes operational risks inherent in end-user computing (EUC) files. Risks include regulatory reporting errors, non-compliance, cyber risk, and fraud. EUCs include documents such as spreadsheets, models, Access databases, scripted applications using VBScript, R, Python and self-service analytics tools such as Tableau and QlikView. Banks rely heavily on end-user computing applications (EUCs) such as Excel spreadsheets and scripts for day to day operations because they allow users to react quickly to changing market conditions or regulations. Whether they are used for creating financial models, finance, accounting or complying with regulatory requirements, they need to be managed effectively. CIMCON Software offers solutions that create an inventory of all EUCs in your organization, identify the most critical files, detect errors; provide a visual map of data dependencies, and provide on-going monitoring and control of your most important EUCs.

For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities.

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. Voice and screen sessions can be recorded using Alvaria Recording and then evaluated.

We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support. Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction. Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity. Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics. Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format).

To optimize your contact center and workforce, you need insight into every agent interaction with customers. Equip yourself with the tools to ensure high-quality customer interactions and optimal agent performance. Record the audio of a call randomly, at scheduled points in time, or on demand – and from the start no matter when recording begins. Empower your supervisors to monitor live calls and listen to end-to-end call recordings when a caller is transferred. Resolve disputes quickly, support legal defense, and monitor agents with rock-solid call recordings. Drill through millions of call results by any metric. Quickly search with one-click filtering. Easily combine groups of fields for complex searches. Analyze any interaction by simply playing a multimedia clip on the desktop. Share the voice-plus-screen .WMV file on a network or via email. Get a clear view into how agents interact with customers and more easily and effectively optimize your workforce.

Globitel’s SpeechLog Call Recorder solution provides comprehensive call recording that adapts easily to unique operational requirements of any call center. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your business grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enables data center consolidation while providing transparent and universal access to stored calls regardless of where and how they were captured. Globitel’s SpeechLog Call Recorder gives you complete control over the architecture you want to deploy your call recording system to. The effectiveness of Globitel’s SpeechLog Call Recorder solution is exemplified in the redundancy and high-availability options, providing round-the-clock functionality if you cannot afford any failure.

Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network.

Call Saver® Pro™ enables you to save, sort, and retrieve recordings of your phone calls on your computer. Great for small or home businesses, individual users, or anyone who wants to keep records of their telephone conversations. Save your telephone conversations directly to your desktop or notebook computer. Immediately e-mail or upload conversations at your discretion, eliminate the need for bulky cassette tapes. File your conversations in folders, or directories on your hard drive or any network drive, for instant access in the field, office, or courtroom. Records automatically and manually. Works with virtually any corded phone and PC. Automatically time & date stamps recorded files. Archive recorded files to any network drive or server. Automatically saves recordings as WAV files. Easy online registration (requires Internet connection). Instant playback of the last minute of a call in progress. Compatible with all Windows operating systems.

Voxida is designed to respond to your demands, accommodate your work-flow, and efficiently record, monitor, report and replay your calls. The primary Voxida Software Suite includes the tools you need to record calls. The Voxida software suite allows you to automatically record all calls, all the time, on demand or by schedule. Most organizations using Voxida utilize the full-time call capture capabilities to log all of the digital or VoIP telephone, intercom or radio conversations in their center, whether it is for immediate call playback or long term archival. Voxida offers complete flexibility in telephone recording. Whether you want to capture 100% of conversations on all lines, record calls by schedule on certain extensions, or to record certain phones on demand, you can do so without additional cost.

A powerful yet easy-to-use Mac audio recording software that allows you to effortlessly record sounds and music from any running application, website and VoIP conversation. It also can record from more than one application at the same time. The built-in audio editor also allows you to edit audio clips without leaving its interface. iEasyRecorder - audio recording software makes it easier than ever to record music on your macOS. Whether you are looking at a YouTube music video or listening to a podcast, simply click on the record button to capture audio and save it into high-quality MP3, AAC or M4A audio files. Record audio from any application, like Spotify, iTunes, FireFox, Safari, Chrome, QuickTime Player, VLC, and etc. Support VoIP Call recording, it can record sounds from voice chat programs like Skype, iChat, FaceTime, etc. It seamlessly works on online radio sites, including Lastfm, GrooveShark iTunes, and Radio. It can be easily integrated into your existing VoIP apps.

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

CallConfine is innovative call Recording / voice Logger solutions which come in analog (4 , 8, 16, 24 ports), digital (single, dual, core), digital extension ( 8, 16, 24 Port) & VOIP. Solution is commonly used in Financial Institutions, Banks, Hospitalities, call centers, BFSI, Public Sectors, and Corporate to record the telephonic conversation. CallConfine application benefits the organization to improve business accuracy and efficiency easily. Monitor your Marketing and customer care dept. Avoid communication gap with your clients. Dispute Resolution: Recording of the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your customers. Hence it´s a full proof "Compliance Product". CallConfine takes care of Policy Compliance, Performance Management, Interaction Monitoring, Finally and most importantly Customer Satisfaction.

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.

800response provides a comprehensive lead generation, lead tracking, and customer interactions analytics solution to manage top-of-the-funnel lead generating practices, providing focused tracking and targeted lead nurturing of with customer profile data and interaction analytics. Ranging from small and mid-sized businesses to large, multi-location dealer networks and franchise systems, and contact centers, we help businesses across all industries boost and optimize new customer acquisitions and interactions, measure and track campaign performance, and monitor the customer experience. Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.

Balancing the goals of the business and the customer is a difficult and ever changing task. To help organizations to provide consistent, quality of service while remaining profitable and efficient. Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Delivering high-quality customer service is key to developing a strong brand reputation. In our recent survey, 60% of respondents said that they have stopped doing business with a brand after poor customer service. The benefits are clear for businesses to focus their efforts on delivering superior customer service.

PhoneCall is a powerful contact center platform, built in the cloud, designed to scale seamlessly for the needs of telemarketing & lead generation business. The all-in-one software offers an AI-driven Intelligent Dialer, Real-Time Analytics, 3 Years of Recording Storage, Text-To-Speech Technology, Click-to-Talk, and even a 1-Click Compliance feature to ensure your business runs efficiently. With multi-device capabilities, owners and business administrators will never miss a beat when away from the operations, as the entire platform can go mobile on devices operating iOS or Android.

Cistera has mastered the art of making complex tasks feel simple. The Cistera Suite delivers the management of all IP telephony applications with a single point of administration. One powerful yet intuitive portal for all user levels on all devices across multiple locations. Cistera has a global client base across all verticals including education, energy, events, finance, government, healthcare + many more. We work with any medium – enterprise organization wanting to provide exceptional service, ensure compliance and deliver financial and physical protection. The Cistera Suite call recording and emergency alert software, empowers organizations to listen more effectively. Our solutions have broad integration compatibility extending to LMR connectivity to UC networks providing a view of your entire organization. All interactions can feed live data dashboards for call analytics compatible with all devices.

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling.

Whether you are hosting a conference call with 10 people or just calling an important contact, Jog.ai lets you remain focused on the call. We record and transcribe the call, make it easy to mark important moments in real-time. Jog knows exactly who is talking, so when you look back at a call it reads like a screenplay. Click any word in the transcript and immediately hear the actual call audio. Need to host a conference? That's included. Want to call someone direct? use our mobile app! Jog even integrates with popular CRM and ATS tools. Tell Jog to capture a note for you and that moment is automatically highlighted in your call. Jog.ai knows exactly who said what, so when you are reviewing calls it reads like a screenplay. Just click a word to start playback of the call at that point. Jog.ai automatically utilizes the most effective speech recognition platform based on what type of call you are making and then uses advanced NLP to highlight important parts of your call.

IBM i compliance reporting shouldn’t be the most complex part of compliance. Simplify the task of generating reports across your iSeries systems. Compliance Monitor consolidates audit and security data from multiple systems into a single report, saving your shop time and money. Give auditors the information they need without the expense or risk of developing homegrown reporting applications. With an easy-to-use web interface and flexible filters, you can define and display the data exactly as auditors require. Turn mounds of IBM i data into useful reports that help system administrators identify opportunities to improve system security with our compliance monitoring software. Retrieve and store the audit data you need while saving space. Compliance Monitor’s log aggregation architecture allows audit journal data to be retrieved and stored in a highly compressed state on a central consolidator system.

ZenGRC by Reciprocity is an enterprise-grade security solution for compliance and risk management. Trusted by the world's leading companies, including Walmart, GitHub, airbnb, and Genesys, ZenGRC offers businesses efficient control tracking, testing, and enforcement. It comes with system-of-record for compliance, risk assessment, centralized dashboards, streamlined workflow, and unified control management.

Pathlock brings simplicity to customers who are facing the security, risk, and compliance complexities of a digitally transformed organization. New applications, new threats, and new compliance requirements have outpaced disparate, legacy solutions. Pathlock provides a single platform to unify access governance, automate audit and compliance processes, and fortify application security. With Pathlock, some of the largest and most complex organizations in the world can confidently handle the security and compliance requirements in their core ERP and beyond. Whether it’s minimizing risk exposure and improving threat detection, handling SoD with ease, or unlocking IAM process efficiencies – Pathlock provides the fastest path towards strengthening your ERP security & compliance posture.

Fastpath’s cloud-based access orchestration platform allows organizations to manage and automate identity, access governance, and data and configuration changes – efficiently and cost effectively. Our intuitive cloud-based platform seamlessly integrates identity governance and GRC into one sophisticated yet easy-to-use solution. Effortlessly automate, control, and monitor access - from applications down to individual data records to dramatically reduce risk and compliance costs. Fastpath’s platform was designed by auditors who understand the complexity of securing business application access. That’s why we created a solution that reduces the time, cost and complexity associated with audit processes and reporting to prove compliance.

Cloudnosys platform delivers security, compliance, cost and DevOps automation. Continually scan your entire AWS services for security and compliance violations for Network Security, IAM Policies, VPC, S3, Cloudtrail etc. Provides DevOps automation such as on/off/snooze, snapshot management and identifies costs savings by improving asset utilization for Azure and AWS. Meet PCI, HIPAA, FISMA, AWS CIS Benchmark compliance quickly. Provides easy guided remediation and audit functions to meet compliance.