Audience
Sales agents and businesses looking for a solution to increase sales and improve productivity
About 800response
800response provides a comprehensive lead generation, lead tracking, and customer interactions analytics solution to manage top-of-the-funnel lead generating practices, providing focused tracking and targeted lead nurturing of with customer profile data and interaction analytics. Ranging from small and mid-sized businesses to large, multi-location dealer networks and franchise systems, and contact centers, we help businesses across all industries boost and optimize new customer acquisitions and interactions, measure and track campaign performance, and monitor the customer experience. Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.
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Integrations
Company Information
800response
Founded: 1990
United States
800response.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
800response Frequently Asked Questions
800response Product Features
Business Intelligence
Data Analysis
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
Ad Hoc Reports
Not Supported
Benchmarking
Not Supported
Budgeting & Forecasting
Not Supported
Dashboard
Not Supported
Key Performance Indicators
Not Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Not Supported
Predictive Analytics
Not Supported
Profitability Analysis
Not Supported
Strategic Planning
Not Supported
Call Recording
Archiving
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
CRM
Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
Keyword Tracking
Supported
Call Log
Not Supported
IVR / Voice Recognition
Not Supported
Customer Journey Mapping Tools
Behavioral Analytics
Supported
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Action Management
Not Supported
Attribution Modeling
Not Supported
Predictive Analytics
Not Supported
Surveys & Feedback
Not Supported
Templates
Not Supported
Data Analysis
Data Discovery
Supported
Data Visualization
Supported
Sentiment Analysis
Supported
Text Analytics
Supported
High Volume Processing
Not Supported
Predictive Analytics
Not Supported
Regression Analysis
Not Supported
Statistical Modeling
Not Supported
Lead Capture
Data Extraction
Supported
Lead Distribution
Supported
Lead Notifications
Supported
Lead Nurturing
Supported
Business Card / Badge Scanning
Not Supported
Dashboard
Not Supported
Lead Qualification
Not Supported
Lead Scoring
Not Supported
Online Forms
Not Supported
Lead Generation
Contact Discovery
Supported
Lead Capture
Supported
Lead Database Integration
Supported
Prospecting Tools
Supported
Contact Import/Export
Not Supported
Lead Nurturing
Not Supported
Lead Scoring
Not Supported
Lead Segmentation
Not Supported
Pipeline Management
Not Supported
Visitor Identification
Not Supported
Reporting
Report Export
Supported
Scheduled / Automated Reports
Supported
Customizable Dashboard
Not Supported
Data Source Connectors
Not Supported
Drag & Drop
Not Supported
Drill Down
Not Supported
Email Reports
Not Supported
Financial Reports
Not Supported
Forecasting
Not Supported
Marketing Reports
Not Supported
OLAP
Not Supported
Sales Reports
Not Supported
Sales Coaching
Assessments
Supported
Call Recording
Supported
Goal Setting / Tracking
Supported
Onboarding
Supported
Performance Metrics
Supported
Audio / Video Conferencing
Not Supported
Built-In Course Authoring
Not Supported
Gamification
Not Supported
Learning Plans
Not Supported
Speech Recognition
Audio Capture
Supported
Automatic Transcription
Supported
Call Analysis
Supported
Multi-Languages
Supported
Speech-to-Text Analysis
Supported
Voice Recognition
Supported
Automatic Form Fill
Not Supported
Concatenated Speech
Not Supported
Continuous Speech
Not Supported
Customizable Macros
Not Supported
Specialty Vocabularies
Not Supported
Variable Frequency
Not Supported
