Audience
Sales agents and businesses looking for a solution to increase sales and improve productivity
About 800response
800response provides a comprehensive lead generation, lead tracking, and customer interactions analytics solution to manage top-of-the-funnel lead generating practices, providing focused tracking and targeted lead nurturing of with customer profile data and interaction analytics. Ranging from small and mid-sized businesses to large, multi-location dealer networks and franchise systems, and contact centers, we help businesses across all industries boost and optimize new customer acquisitions and interactions, measure and track campaign performance, and monitor the customer experience. Together, 800response and CallFinder deliver automated transcripts and sentiment analysis on 100% of your customer interactions, allowing you to quickly search calls for specific words and phrases and gather customer sentiment insights to improve CX and retain your best customers, all within one seamless solution. Learn more about CallFinder Speech Analytics from 800response.
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Integrations
Company Information
800response
Founded: 1990
United States
800response.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
800response Frequently Asked Questions
800response Product Features
Business Intelligence
Data Analysis
Trend / Problem Indicators
Visual Analytics
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Call Recording
Archiving
Instant Retrieval
On-Demand Recording
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
Keyword Tracking
Call Log
IVR / Voice Recognition
Customer Journey Mapping Tools
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Action Management
Attribution Modeling
Predictive Analytics
Surveys & Feedback
Templates
Data Analysis
Data Discovery
Data Visualization
Sentiment Analysis
Text Analytics
High Volume Processing
Predictive Analytics
Regression Analysis
Statistical Modeling
Lead Capture
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Business Card / Badge Scanning
Dashboard
Lead Qualification
Lead Scoring
Online Forms
Lead Generation
Contact Discovery
Lead Capture
Lead Database Integration
Prospecting Tools
Contact Import/Export
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Visitor Identification
Reporting
Report Export
Scheduled / Automated Reports
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Sales Reports
Sales Coaching
Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics
Audio / Video Conferencing
Built-In Course Authoring
Gamification
Learning Plans
Speech Recognition
Audio Capture
Automatic Transcription
Call Analysis
Multi-Languages
Speech-to-Text Analysis
Voice Recognition
Automatic Form Fill
Concatenated Speech
Continuous Speech
Customizable Macros
Specialty Vocabularies
Variable Frequency
