Alternatives to Resolve Enterprise
Compare Resolve Enterprise alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Resolve Enterprise in 2026. Compare features, ratings, user reviews, pricing, and more from Resolve Enterprise competitors and alternatives in order to make an informed decision for your business.
-
1
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
2
Predict360
360factors
Predict360 is an integrated risk and compliance management software platform for financial and insurance organizations. It integrates risk and compliance processes and industry best practices content into a single platform that streamlines regulatory compliance, improves efficiency, predicts risk, and provides best-in-class business intelligence reporting. Predict360 includes the following Risk Management applications: Enterprise Risk Management (ERM), Risk Management and Assessments, Risk Insights, Issues Management, Peer Insights, Third-Party Risk Management, and Quarterly Certifications and Attestations. Compliance applications are: Compliance Management, Compliance Monitoring & Testing, Complaints Management, Regulatory Change Management, Regulatory Examination and Findings Management, Policy & Procedure Management, and more. 360factors also offers Lumify360 - a KPI and KRI predictive analytics platform that enriches data, predicts performance, and works alongside any GRC. -
3
Polonious
Polonious Systems
Polonious is an ISO27001 certified secure, extremely flexible and highly configurable investigation workflow solution. The system includes features such as process centrism, workload management, reporting, dynamic dashboards, case reports, integrations and more. With our process and compliance focus, you can ensure your investigations are fully compliant with applicable regulations, with minimal extra effort or stress. With Polonious, you can run detailed reports on case outcomes, timeframes, and finances, and break that down across case types, investigators, and even down to investigation status. So you can prove your value up the chain, but you can also identify any problem areas and improve your efficiency. -
4
Freshdesk
Freshworks
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.Starting Price: $29/month/user -
5
Dot Compliance QMS
QMS for Life Sciences
Dot Compliance provides the industry’s first off-the-shelf QMS solution – ready to deploy from day one, with little to no setup required, while also incorporating industry best practices and standards that address the latest global regulatory requirements. Powered by the Salesforce.com platform, our solutions enable life science organizations to quickly digitize their quality and compliance processes including Document Management, Training Management, Change Control, CAPA, Customer Complaints. Compliant with 21 CFR part 11, EU-Annex 11 and support ISO 9001, 13485, 14971, 27001 & MORE! Processes included: ▶ Document Management ▶ Training Management ▶ Quality Event Management ▶ CAPA Management ▶ Change Management ▶ Complaint Management ▶ Audit Management ▶ Supplier Quality Management ▶ Risk Management ▶ Design Control ▶ Deviations/Non-conformances ✔ Seamless Install ✔ Cost Effective ✔ One-Stop-ShopStarting Price: $10,000 / Annually -
6
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
7
Everest 7
Lynk Software
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website. -
8
Case Closed Software
Crime Tech Solutions
Case Closed Software is the leading CJIS-Compliant case management software for specialized and multi-jurisdictional investigative units. With the most adaptable and powerful feature set on the market. CASE CLOSED SOFTWARE™ is the best investigation management system available. Case Closed Software is powerful web-based investigative case management software designed for specialized, multi-jurisdictional investigation units. Case Closed Software is CJIS-Compliant and is available both on our über-secure cloud or on your own servers. The software is the gold standard for international agencies, specialized task forces, state bureaus of investigation, gang and organized crime units, and other more specialized investigative agencies. Manage and track cases from start to finish, including court status, disposition, charges, images, defendants and much more. A couple of clicks and you can email your entire case file. All case documents will automatically attach to the email and ready. -
9
Complyr
Complyr
Complyr is complaint management software built for regulated firms that need clearer workflows, stronger oversight and better complaint evidence. Designed by experienced complaint leaders, Complyr helps teams move away from spreadsheets, shared inboxes and manual workarounds. The platform supports structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, complaint reporting and management oversight. Teams can keep complaint history, messages, evidence, actions and decisions together in one case file, helping handlers work faster and leaders spot issues earlier. Complyr is designed for UK-regulated sectors including financial services, insurance, motor finance, and other businesses where complaints need to be handled fairly, consistently and with clear records. It helps teams manage FCA complaint handling with better visibility, stronger records and less manual admin.Starting Price: £147/mth/3 users/Standard Plan -
10
isoTracker Complaints Management
isoTracker Solutions Ltd
The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.Starting Price: $17 USD/month/user -
11
Redshift Intelligence Case Management
Redshift Solutions
Case management for teams. Unlock the power of collaboration for your investigations team. Overcome challenges with managing investigations, cases and complaints. What We Do. Our specialized intelligence case management solution and bespoke software development services are designed to help you improve compliance, team collaboration and reduce risks. Intelligence Case Management System. Our best-in-class Intelligence Case Management solution helps organizations achieve results by increasing team collaboration, compliance and security. Capture, analyze, process, investigate and resolve cases with confidence and ease. Redshift Intelligence Case Management System. The Redshift Intelligence Case Management System is a turnkey solution designed to help organizations capture, analyze, process, investigate and resolve cases with confidence and ease. With an intuitive and easy-to-use interface, users can enjoy a consistent, secure experience across desktops and mobile devices. -
12
Workpro
Workpro
Case management software for complaints and HR case tracking. Know when your cases are on-time and on-track. And when they’re not. Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time. -
13
Equiniti Charter
Equiniti
Enabling collaborative working, secure information sharing, and business process efficiency gains for law enforcement agencies worldwide. Combining our award-winning complaint management platform and the extensive complaint and remediation resourcing and outsourcing expertise of Equiniti Hazell Carr, we have created a complete end-to-end complaint management solution. We can provide you with a robust and flexible complaint handling platform that can be tailored to your individual and operational needs, along with skilled technical resourcing and outsourcing solutions. Our end-to-end solution can be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate. Our modular solution gives you the freedom to select single components to build your own customer service experience, through to an end-to-end managed service solution. -
14
Causia
Causia
Causia® gives you complete control and visibility of complaints and remediation cases in a single integrated solution. Not all industries are created equal. We understand that industry-specific software can make your job easier and that’s why we created several Editions of our complaints management software. Not all industries are created equal. We understand that industry-specific software can make your job easier and that’s why we created several Editions of our complaints management software. Causia® has hundreds of Complaints and Remediation implementations around the world with thousands of happy users. Our products have helped our customers process millions of Complaints efficiently and extract countless insights to drive real improvements. Industry-specific complaints, quality, and compliance software powered by Salesforce. -
15
Case IQ
Case IQ
Manage HR, fraud, and compliance investigations from start to end with Case IQ. A leading cloud-based investigative case management solution for small to large organizations, i-Sight helps companies streamline investigative processes to help them manage issues and analyze the results with ease. Top features include case assignment, workflow alerts, case reviews, collaboration, trend reports, and more. -
16
Claimly
ITSM Software S.A.
Claimly is a cutting-edge software platform designed to simplify and optimize the process of managing complaints and claims. Whether you’re a business handling customer feedback or managing service disputes, Claimly empowers you with tools to ensure efficiency, transparency, and customer satisfaction. Key features include: Centralized Management: Track and organize complaints and claims in one intuitive dashboard. Customizable case types: Adapt processes to fit your business needs for maximum efficiency. Real-Time Updates: Keep stakeholders informed with automated notifications and status tracking. Email integration: Gain insights into trends and performance to continually improve operations. User-Friendly Interface: Simple navigation ensures your team gets up to speed quickly. Claimly is built for businesses that prioritize accountability, responsiveness, and customer trust. Make complaint and claim management a seamless experience with Claimly.Starting Price: $8/month/agent -
17
Civica Complaints Management
Civica
Managing customer feedback and complaints efficiently is vital for organizations to help protect reputation and maintain and improve service quality. Civica Complaints Management, powered by iCasework, the award-winning SaaS cloud platform, helps teams track and manage responses from the entire enterprise network. The Civica Complaints Management platform has preconfigured workflows and templates and can be customized to fit your organization's complaint management needs, improving service levels, adhering to regulations, and enhancing the customer experience. Provided by leading GovTech software and services provider Civica, delivering services to public sector and regulated industry clients across the globe. -
18
Wowdesk
Wowdesk
Affordable, flexible, and user friendly omnichannel help desk software helping businesses of all sizes deliver WOWing customer experience. Wowdesk automates tracking, recording, life-cycle of customer service requests and then streamline resolution process. Wowdesk brings together all customer requests from multiple channels into one unified platform. Automate your complaint management processes with Wowdesk to meet regulatory and compliance requirements, ensure customer satisfaction, prevent recurring problems and more effectively track and manage customer complaints. Powerful reporting tools and dashboards provide meaningful metrics to measure performance, customer satisfaction, and return on action.Starting Price: $5.00/month/user -
19
Aptean Respond
Aptean
Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives. Respond's intuitive, process-driven tools and dashboards empower your team to easily speed up case resolution, complete tasks, manage workloads, generate actionable insights, and access critical data—all in a way that your CRM is not built to manage. Respond offers everything you need in one place. With it, your team can manage all facets of customer case management, streamline departmental communication, identify root causes, and deep dive into case analytics—all from a single platform. And Respond's industry-specific templates and reporting tools help keep you compliant with regulatory requirements. Respond provides interactive, customizable dashboards that can be easily configured to display the data needed by various user roles. -
20
eCase Investigations
OPEXUS
eCase® Investigations automates, tracks, and reports on the complete Inspector General investigations process from hotline complaint receipt to case closed. Workflows, rules, and reports tailored to the OIG investigative process improve efficiency, accountability, and transparency across the OIG. And, as eCase Investigations is built on the adaptive eCase Platform, investigators can easily modify their eCase Investigations solution as new requirements emerge. All Inspector General investigative processes consolidated on a single, unified platform. Powerful data model links cases and uncovers complex relationships among people, places, and things. Canned and ad hoc reports provide detailed process data. Role-based dashboards summarize key performance indicators at a glance. Pre-configured rules and workflows ensure compliance with inspector general rules and regulations. -
21
CastIMS
Peacock Consulting
Show your clients that their reputation is in good hands. Show government agencies that you are being proactive to issues and complaints. Show your employees your commitment to adhering to the highest standards for every client. Proving your dedication to compliance proves that you care about delivering results, with excellence, every time. And there’s no better way to prove that than with CastIMS. We’ll do more than make sure you get fully developed, reliable software – you get the experience and personal service you deserve. Compliance Requests assist with responding to consumer complaints and provide a reference for all correspondence including the number and nature of complaints. Training Reports assist with the identification of training needs and provide proof of all training. -
22
ACI Case Manager
ACI Worldwide
Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making. -
23
Ideagen Qadex
QADEX
Food Safety Software enabling cost-effective transformation of food safety, NPD, customer complaints and supply chain transparency. Save time and complete consistent, auditable risk assessments of products & suppliers; our food safety software includes horizon scanning and VACCP/TACCP. Be audit-ready 24/7 and never receive an audit non-conformance, guaranteed. Transform specification management for raw materials, and finished products and answer product queries instantly. Automate supplier quality monitoring or internal non-conformance management with automated workflows to ensure prompt closure of non-conformances. Let our team manage the entire complaints process using market-leading software to save time, money and improve customer service. Deliver new product launches faster, better, together while ensuring that all safety, quality, legality and profitability requirements are met. -
24
Serviere
Impiger Technologies
Serviere revolutionizes service requests, improving communication, simplifying the process. Empower engineers, managers to collect, analyze, respond in real-time. Customers can track complaint status. Comprehensive solution for efficient service management.Starting Price: $0 -
25
Frontizo
CFCS Cloud Solutions
Frontizo is a complaint management software that enables businesses to track and manage customer service requests, engineer activities, and machine installations. The system features service request management tools, engineer allocation capabilities, work update tracking, and automated report generation. Frontizo includes mobile applications for both engineers and customers, allowing for communication and updates throughout the service lifecycle. The software offers customizable dashboards, multilingual support, and analytics to help businesses improve operational efficiency. Additional features include spare parts inventory management, preventive maintenance scheduling, AMC management, and customer feedback collection. The platform supports multi-location operations and role-based access control for secure data management.Starting Price: $30/month/user -
26
Metaware QMS Platform
Metaware
Metaware.nl is a modern, scalable quality management software platform that helps organizations implement, manage and continuously improve their Quality Management System (QMS or GRC). The platform fully supports ISO 9001, ISO 14001, ISO 27001 and other international standards, enabling organizations to demonstrably comply with laws, regulations and certification requirements. Metaware centralizes document control, process management, risk management, incident and complaint management, CAPA, internal audits and management reviews in one secure, cloud-based sovereign solution. With real-time dashboards, workflow automation, role-based access and version control, organizations gain full control over quality, compliance and operational performance. Metaware reduces administrative burden, increases transparency and supports continuous improvement, making it suitable for both SMEs and enterprise-level organizations focused on professional quality assurance and compliance management.Starting Price: €142/month (Bronze) -
27
NABD
NABD
NABD is a flexible, scalable and user friendly customer service and complaint handling platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.Starting Price: $10.00/month/user -
28
Iolite Matter Management
Iolite Softwares
Iolite Matter Management Software is a powerful administrative software that manages Matter for varied sectors efficiently with regards to allocation of deadlines, correspondence, case document docketing & reminder alerts for due filing & submissions to eliminate errors & never miss an important deadline. Iolite offers a user-friendly interface that transforms the office of Attorneys, and Advocates paperless. The complete processing, storage & retrieval of matter documents is carried out from the Iolite Matter Management Software making the work of law firms highly simplified and productive. The Iolite Matter Management Software provides users to store matter of various categories of matter i.e. Trademark Drafting, Copyrights Drafting, Designs Drafting, Corporate Law, Investigation of a Trademark, Domain Name, Foreign Filing License, National Biodiversity Authority, Patent Drafting, Patent Searching, Trademark Search, Criminal Complaint, Custom Recordal, and more. -
29
Grand Avenue Software
Grand Avenue Software
A web-based quality system software suite that helps medical device companies automate their processes and simplify regulatory compliance. Modules include: Audit Management, CAPA, Complaint Handling, Design Control, Document Control, Equipment Management, Nonconforming Materials Reporting, Supplier Management and Training Management. Designed from the beginning for ISO 13485 and 21 CFR Part 11 compliance. Audit results are recorded for each requirement in the audit. Requirements are marked as conforming, nonconforming, or not applicable. Each result may be detailed with one or more findings. Findings that may be recorded include observations, major nonconformances, and/or minor nonconformances. Findings may result in Corrective and Preventive Actions (CAPA) and/or may be documents with audit actions already completed. -
30
C-Desk
C-Desk
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department. Features like linking the service request help inter-department communication on a particular service request. The customer care module takes care of all service requests/complaints coming from the customer. Asset management covers the complete lifecycle of the assets, not only IT assets, but any kind of assets in the organization. Projects and tasks cover task management of each individual employee and also takes care of managing projects. Forms help the organization on conducting surveys or polls within the organization so that right decision. Active directory authentication helps to integrate users of the domain to the application. You need not log in to be notified about every update within the organisation. The Notification is displayed on your screen about every important thing. -
31
Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
32
Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
33
XANALYS PowerCase
Xanalys
Criminal and regulatory investigators face unique challenges. We design and deliver investigative case management systems to manage even the largest, most complex cases while providing transparency and accountability across the entire investigative process. Our extensive experience supporting local, state, and national agencies has enabled us to develop a suite of software that incorporates a consistent investigative methodology while also supporting each customer’s unique requirements and business practices. The PowerCase Investigative Case Management Platform (PowerCase:ICM) combines a rich set of core capabilities with customer/domain specific configurations to deliver enterprise investigative systems aligned to the requirements of our users. Role, case and record level security ensure data access is controlled at every level. -
34
Viddle
Viddle
Viddle is a SaaS-based investigation management solution for private investigators and investigators in private and government sectors. Viddle is simple to use and specifically designed to save time in case creation and case management tasks. Viddle facilitates collaboration with other investigators, allowing a primary case investigator to add secondary collaborating investigators from partnering organizations and allocate tasks to the team working on a case. Viddle has built-in video conferencing to facilitate meetings and screen-sharing between investigators. All case evidence is securely stored in Amazon AWS S3 Sydney. Viddle also allows requests of information from parties to a case, such as witness statements and evidence, through online requisitions, eliminating the need for travel to collect case documents.Starting Price: $39/month -
35
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
36
Ekdesk Case Manager
Ekdesk
Ekdesk’s Case Manager software makes it easy to document workplace issues—from employee performance or misconduct to harassment and discrimination complaints—in a centralized, auditable, and searchable database. Case Manager Enterprise supports multiple user accounts and e-discovery functions.Starting Price: $85.00/month -
37
VIXN
Fermata Discovery
VIXN is a comprehensive investigative case management platform that: • Maps all case data to display nexus and knowledge gaps • Sources case data and structures information for analysis • Filters, indexes, and visualizes data to expose insights • Organizes casework and enables investigation collaboration • Generates actionable entity profiles and automated client reports The VIXN engine is an identity resolution platform that automatically aggregates data on entities-of-interest involved in an investigation and crunches high volumes of information for vital clues. Powered by open source and proprietary data streams, the VIXN engine is delivered in UI and API formats.Starting Price: Call for pricing -
38
Worksmart
Worksmart
We mix our deep domain experience of Financial Services with a passion for developing solutions that save people time, money and help embed regulatory change. We provide a range of award winning, high quality RegTech solutions that are underpinned by a deep understanding of the market place and our regulatory knowledge. From Training & Competence (TC) to Quality Assurance (QA), Senior Managers & Certification Regime (SMCR) to Complaints Management, let us help you strengthen your approach to Governance, Risk & Compliance. With the provision of advice and process management becoming increasingly influenced by digital practice, it’s essential that regulated firms respond quickly to rapidly evolving market needs.Understanding that key roles in regulated entities are subject to the FCA’s Training and Competence (T&C) rules is well established practice. T&C has been an integral part of financial services for decades and a regulatory requirement since the 1990’s. -
39
Claimlane
Claimlane
Claimlane is an All-in-One Complaint management solution for retailers. Create a seamless complaint process towards both customers and suppliers. Increase customer loyalty by turning bad experiences into smiling customers. At Claimlane we believe that companies want to deliver the best customer experience, also when things don't go as planned. Excellent customer experience spark long-term customer relationship and great brand loyalty. Our goal is to enable companies to resolve complaints at the speed of light while utilizing insights to build better products for customers and our environment. Never again ask customers for correct pictures, style information, or descriptions. Quickly access a specific supplier guideline in relation to a complaint. Track faulty products, sluggish suppliers and identify faulty products. Automatically resolve claims on items with known issues or guarantees etc.Starting Price: $149 one-time payment -
40
Altia SmartCase
Altia
Comprehensive, customizable and cost effective. A true end-to-end records management system for all government, public and private organizations. SmartCase is a comprehensive, flexible, multi-purpose, customizable and cost-effective, incident; investigation; and case management system offered as a self-service, fully managed platform. With visuals and workflows for any purpose, manage your cases smarter and more efficiently. Your SmartCase. Your way. Altia provides dedicated ongoing support every step of the way. From implementation to operation, Altia ensure the transition has little impact on your day-to-day responsibilities. This support extends throughout the life of your contract with Altia. The SmartCase approach allows you to record the information you need, in the format that works for you and manage your investigation process, keeping all stakeholders informed along the way. Inherently secure, SmartCase was developed in partnership with Microsoft. -
41
Speakfully
Speakfully
Speakfully is a simple reporting, tracking, and resolution platform. It provides you with real-time data and insights into workplace culture, and employees with tools to navigate ways to voice issues or concerns. Workplace mistreatment cases often require more detail following submission. Once a report is submitted, employees and admins can further discuss a case anonymously and directly through Speakfully’s messaging feature. This ensures total transparency between leaders and those reporting. Gone are the days of opening multiple tabs and piecing together information. With Speakfully’s case management software, organization admins can track employee reports, feedback, survey responses and messages all in one place. Speakfully is here for you, no matter where you are. The products are accessible to all types of employees — at an office desk, out in the field, on a phone, or anywhere in between. Pro+ users have the option to integrate with Auth0, GSuite, Okta, O365, etc. -
42
IMS
Investigator Software
IMS is a powerful case management tool used by private investigators and private investigation companies all over the world. Whether you're a freelance private investigator or work for a large investigation company our investigation case management software provides you with the tools needed to manage your ongoing cases and easily keep track of your active cases. You can use our private investigator software to keep a record of everything that goes into your cases, invite other agents to collaborate with you and then share the end result with your client. Our software uses a powerful notification system to ensure you're always kept up to date making it easy to manage hundreds of active cases at once. Use the built in reporting tools to generate case summaries and printable case reports with a full dated log of everything that's happened.Starting Price: $30 per month -
43
ACISS Case Management
ACISS Systems
ACISS Case Management is a complete investigative toolkit for managing cases. Its power and strength is unmatched for large agencies, yet it is flexible enough to function efficiently for small agencies as well. The Case Management module includes a comprehensive suite of tools for the management of investigative units, including electronic report routing/approval, and hour/expense tracking. ACISS Case Management gives investigators the ability to track the progress of their cases every step of the way. Supervisors and administrators not only have the ability to track the cases of individual investigators, but also for entire units, squads, divisions, etc. Statistical and status reporting can be done by supervisors, themselves, with just a few mouse clicks. -
44
Contextine Case Management
Contextine Solutions
Every update/action/assignment taken place in the Case Investigation is notified in real-time via In-App notification or emails to stakeholders, keeping everyone updated with the case investigation. Case Investigation is evolved when investigators, stakeholders comment on the cases off the record and enable collective efforts. Any name mentioned in the comments notifies the user/investigator via in-app notification/email. Assign time-based tasks to individuals or teams. Automatically send the due date reminders to the owners of the tasks. Integrate your case data with Google Maps to provide geographic insights for better loss prevention. Geographical bird’s eye view of what’s going on in your locations. Filter the view by a number of cases or by Case type. In case of any high-risk location, identify locations within the radius of “n” miles. -
45
Whistleblower Security
WhistleBlower
A team of professionals available 24/7/365. We live-answer our hotline in English, French and Spanish and offer interpretation services for 150 additional languages so callers can report their concern in a language of their choice. Increase engagement between employees and organizations to help create a culture of integrity. The case manager interface is designed to be user-friendly and intuitive making it easy for management to review the list of complaints, the status of each investigation (pending, active, closed etc.), as well as how many complaints are deemed urgent. Powerful insight into the organization’s culture. The IntegrityCounts system offers a centralized, searchable database of all cases, and allows for the ability to view all historical or current reports. Misconduct, unethical behaviour and illegal activity can happen in any organization and the longer it is happening, the bigger the strain to the integrity of the workplace and employee morale. -
46
AIMS
AIMS - Analytical Investigation Management System
AIMS is a cloud-based analytical investigation case management solution. Recommended for managing investigations, cases, emergencies, incidents and physical security operations. Available on all browsers and smart devices. Investigators globally are starting to move in the realm of the 4th Industrial Revolution, which brings to the fore its own set of challenges in finding uncomplicated electronic management solutions to better assist with detection, prevention and combating fraud and corruption. You’ve already got a case on your hands, so why carry a whole cabinet worth of paperwork? With the AIMS, you can safely transport all your documents with the convenience of your smart device. All relevant lawyers have 24/7 access through AIMS tools, -
47
Scout
Scout
In a fast-paced world of information, access and analytics, it is far too easy to become over inundated with data. Scout allows organizations to make calculated decisions derived from data collection. Inefficiency is arguably the most harmful aspect of a successful investigation. Some researches show that inefficient workflow can cost up to 30% of your companies revenue. Scout provides full autonomy, as it relates to controlling data output, displays, and reporting. All data that lives within Scout can be reported on. Centralizing investigation and incident-related case matter grants organizations the ability to create stronger, more impactful cases. In many organizations, Scout serves as the backbone into how successful their strategy truly is. From the time an incident is triaged until the time the case is closed, Scout captures all activity both at the case level and platform wide. -
48
LexisNexis Trail Tracker
LexisNexis
LexisNexis® Trail Tracker™ enables investigators to plan a course of action for each investigation, identify activities needed, document investigations, create reminders and manage records. The workflow enablers include tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. LexisNexis® Trail Tracker™ allows for tracking cases by status, tracking referral tips, assigning claims to specific departments for review, assigning cases to investigators and managing investigator workloads. Trail Tracker™ also gives Special Investigations Unit (SIU) management an effective tool to measure investigator progress on files, trace recoveries and savings, and create reports on unit activities. Increased efficiency and consistency as the result of using a single system for storing all information relevant to a case. -
49
eCasework
Porism
Casework management for councillors and other elected representatives. Our case management software is the all-in-one solution for councillors, MLAs, AMs, MPs, MSPs and unions. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of everyone's input and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone. Spreadsheets are cumbersome, and notepads can be chaotic without proper organization. It’s quicker and easier to manage your caseload on eCasework, and with our powerful search, you’ll always be able to find things in a flash. Never forget to follow up with someone ever again. We’ll send you a reminder when it’s time to check in on a case, helping you manage your time effectively.Starting Price: $5.00/month/user -
50
CROSStrax
CROSStrax
Regardless of size or specialty, CROSStrax meets the needs of professional investigators. Manage retainers, case info and leads in one place. Investigate, Document, Review and Prepare effectively. Meet and exceed the needs of insurance companies, insureds, TPA’s and defense attorneys. Be prepared to complete any case from a basic statewide search to complex due diligence. Tools for documenting and reporting your serves. Compile puzzle pieces such as data and reports. Investigators can obtain cases in their coverage area from other investigative companies. Most investigators are familiar with colleagues looking for help on association list serves or Yahoo Groups. The Investigator Alliance accomplishes the same task in a more efficient and secure manner. Improve client satisfaction and retention rates with our automated tools.