Audience
Businesses in need of a help desk solution
About C-Desk
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department. Features like linking the service request help inter-department communication on a particular service request. The customer care module takes care of all service requests/complaints coming from the customer. Asset management covers the complete lifecycle of the assets, not only IT assets, but any kind of assets in the organization. Projects and tasks cover task management of each individual employee and also takes care of managing projects. Forms help the organization on conducting surveys or polls within the organization so that right decision. Active directory authentication helps to integrate users of the domain to the application. You need not log in to be notified about every update within the organisation. The Notification is displayed on your screen about every important thing.
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
C-Desk
Founded: 2007
India
www.cdesk.in
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Product Details
Platforms Supported
Cloud
Windows
Support
Phone Support
Online
C-Desk Product Features
Complaint Management
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Issue Tracking
Supported
Routing
Supported
Case Management
Not Supported
Feedback Management
Not Supported
Forms Management
Not Supported
Quality Assurance Management
Not Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported