Audience
Enterprises - Small and Medium Business
About NABD
NABD is a flexible, scalable and user friendly customer service and complaint handling platform that aims to provide and deliver optimum omnichannel customer support services.
NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction.
NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes.
NABD System is revamping the customer service space with its future thinking technology.
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Pricing
Starting Price:
$10.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
NABD
Founded: 2002
www.nabdsys.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Cloud
Android
iPhone
iPad
On-Premises
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
NABD Frequently Asked Questions
NABD Product Features
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Self Service Portal
Supported
Social Media Monitoring
Supported
Survey Management
Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Website Visitor Tracking
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Transfers / Routing
Not Supported
