Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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Breathe (also known as Breathe HR/BreatheHR) is a UK HR platform, founded in 2012, for small and medium-sized businesses. It brings people records, leave, documents, performance, reporting and compliance into one place, replacing scattered spreadsheets and disconnected tools.
What's included
Core HR: secure central employee records and documents, holiday and leave requests, sickness and absence tracking, self-service, e-signatures, performance management (goals, feedback, one-to-ones, reviews), reporting and analytics.
Optional modules:
- e-Learning: training management, UK-specific courses, completion tracking
- Health and Safety: risk assessments, incident reports, certifications, compliance evidence
- Recruitment: hiring workflows, job ads, candidate tracking - Expenses: claims, receipts, manager approval, spend tracking
- Rota, Time and Attendance: shifts, availability, hours, attendance
In development: an AI Assistant answering HR and policy questions from company information. Payroll planned for late 2026.
Problems solved
- Scattered data → one accurate central record
- Chasing approvals → self-service, e-signatures, shared workflows
- Lean HR teams → start with Core HR, add modules as needs grow
Result: less duplicate entry and chasing, clearer visibility, more manager and employee involvement.
Who it's for
Best fit: UK SMEs with up to 200 employees moving HR off spreadsheets, e.g. start-ups, charities, healthcare, retail, education and professional services, especially with lean or shared HR roles.
Evaluate carefully: 200+ employees, or needs for multinational payroll, complex global compliance, extensive custom workflows or enterprise workforce planning. Not a global enterprise HCM suite.
Why Breathe
- 17,000+ businesses; 1,000+ UK HR consultancies
- From £24/month per organisation, no long-term contracts or hidden fees
- Free 14-day trial, no obligation
- UK-based support from setup onwards
- ISO 27001 and ISO 42001 accredited; GDPR-conscious; UK data centres, encryption, access controls
Bottom line: a flexible, self-service way for UK SMEs to organise HR and cut admin, with room to grow into recruitment, learning, safety, expenses, rotas and payroll (late 2026).
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HR Acuity
HR Acuity is the only technology platform specifically built for employee relations and investigations management. With our HR case management solution, organizations can build a better workplace by easily performing thorough and comprehensive fact-finding into allegations of employee conduct, minimizing legal and financial risks. The platform includes tools for consistent documentation, search and reporting, and post-hire and exit interviews.
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