Racom Alternatives

Build seamless conversations over preferred channels using trusted, reliable messaging solutions with Twilio MessagingX. Easily add and integrate channels to match your customers’ preferences—without needing custom code or rebuilt architecture. Twilio is trusted to send and receive over 130 billion messages a year. Engage customers around the world with a platform that can send messages to over 180 countries, on infrastructure that’s optimized for reliable global delivery at scale. We support SMS, MMS, WhatsApp, chat, Facebook Business Messenger, and Google's Business Messages, all in one platform, to integrate communications at critical touchpoints of your customer journey. Twilio’s APIs make sending and receiving messages across channels easy. Find the documentation, sample code, and developer tools you need to build exactly what you want, fast. We’ll handle the complexity of mobile carriers and global regulations, so you can focus on building.

Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.

Ochatbot’s leading AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. Lift revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45%. No code, auto install AI platform. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot engages customers overcoming sales obstacles, providing product recommendations, upselling and cross-selling, abandoned cart, and answering support questions including order tracking. The AI chatbot communicates through NLP textual conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also comes with 9 conversion optimization tools such as 80+ Leadbots, Offer Sliders, Popups, live chat and more.

Join fellow ecommerce businesses who choose Omnisend’s email & SMS marketing to increase their sales, not the workload. Full integration with ecommerce platforms, pre-built automation workflows, and intuitive, no-code editing make it easy to get up & running without diving into the gritty details - unless you want to. With email marketing at its core, creating beautiful email campaigns is easier than ever before. Using Omnisend's sleek automation, you can personalize your message to customer data, campaign engagement, and shopping behavior. Unlike other platforms on the market, Omnisend allows you to add several channels into the same automation workflow: email, SMS, push notifications, and more. You can also sync your segments to Google and Facebook retargeting ads to deliver an immersive customer experience. With Omnisend, omnichannel marketing is not just possible, it's easy to perform. Start using all Omnisend’s features with a Free plan!

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.

Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience. Give customers personal touchpoints with your brand through the familiar medium of messaging. Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Intercom connects your tools and workflows so you can communicate personally at scale. Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.

Personalized AI chatbots answer human-like instant responses. Integrate with your website in minutes. Create a chatbot personalized to your content with just a few clicks. Create chatbots and customize their appearance. Train chatbots on your website content. ShoppingBotAI is an AI shopping assistant for ecommerce merchants. You can effortlessly set up a chatbot that guides shoppers in their decisions and boosts sales. Your data is kept confidential and is protected by strong security measures, including encryption and firewalls. You can sign up for a free trial until you consume all your credits. ShoppingBotAI supports a range of languages, providing a seamless multilingual experience and effective communication with shoppers. Unlock the power of ShoppingBotAI, your personalized chatbot, trained your website data, that answers visitors' questions anytime. Boost customers' satisfaction, and turn them into brand advocates.

Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce throughout the customer journey including: webshops, channel partners, in-store kiosks, chatbots, visual and voice commerce. Ask your customers the right questions, based on their individual needs, preferences, and context. Easily create and customize dynamic conversations directly within the platform. Zoovu helps you automatically transform product properties into specific customer wants and needs, while highlighting product value.

Mobile customer communication: Messenger Marketing. Chatbots. Messaging. We transmit your messages directly to your target group's smartphone. We are the experts in multichannel messaging. Communication is important. That is why we have specialized in solutions with which our partners can communicate easily and efficiently with customers, fans, employees, applicants or interested parties. Which device would be more suitable for this than the smartphone? NEW: Multichannel live chat for customer service. Use your customers' favorite channels for live chat support. Live chat is ideal for: Customer support, Conversational Commerce, Conversational Marketing, Presales customer engagement, Up- and cross-selling. Crisis communication on the cell phone. Send alerts and warnings to employees or customers via SMS. More information on crisis communication via SMS. Alerts and warnings. Passwords and mTAN Appointments and reminders. Mobile coupons and individual offers. Reservations

Yosh.AI is an official global Google Cloud Partner. After numerous international, successful implementations of AI solutions for international enterprises, Google recognized advanced and high quality solutions provided by Yosh.AI with a global partnership. The mission of Yosh.AI is to revolutionize the communication between retailers and the users through the use of AI-powered Virtual Voice Assistants and deliver a more pleasurable, effortless shopping experience. Thanks to innovative AI technology supporting both voice and text conversations, brands for the first time in history are now able to seamlessly communicate with users, allowing for more meaningful, user-driven, personalized one-to-one communications. Our mission is to empower e-commerce with AI solutions and drive user engagement and sales through delivering pleasurable, effortless fashion shopping experience with voice.

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like SMS, Messenger, WhatsApp, Web Widget, Telegram, Instagram, Twitter and more. You also have the possibility to create call deflection IVR bots with our Twilio integration. Create a single bot for all channels with our Channel-Specific Design, and enable your company to be reachable 24/7 from all around the world in over 100+ supported languages. Ideal for small businesses to globally operating enterprises. In various industries like Retail & E-commerce, HR & Recruitment, Agencies, Hotels & Hospitalities, Restaurants, Financial Services, Travel & Airlines, Logistics, Software & Technology, Property Management, and more! You can get easily started for free and learn from our extensive documentation, YouTube tutorials, blogs, and our Slack support channel, or contact us on sales@flow.ai for any question.

The world's best CPG brands use the Iris Nova platform to enable on-demand ordering via text message using conversational commerce. Iris Nova powers a fully customizable hosted shopping cart, SMS payment technology, daily order fulfillment, managed customer service, and delivery optimization, all through one powerful easy to manage platform. Daily order batching, print-ready shipping labels, customizable packing slips, and automatic routing to regional fulfillment centers for dramatically streamlined DTC operations. Customizable branded shopping cart with integrated subscription functionality and unlimited coupon variations designed to optimize on-site conversions. On-demand CX support via text message and email to meet the immediate needs of your customers. We offer fixed pricing per order with optional daily DTC fulfillment, no hidden fees or charges. Unique SMS ordering number and eCommerce website integration.

CHATTERgo is a transformative AI conversational solution aimed at enhancing the shopping experience on your store. Unlike traditional e-commerce in-site search that relies on exact keyword matches, CHATTERgo leverages ChatGPT and vector-based search technologies to find most relevant product data and content. CHATTERgo can also handle both customer service related requests such as order fulfilment status, making CHATTERgo your 24/7 store concierge. CHATTERgo currently supports Shopify (available at Shopify App Store) and Adobe Commerce (Magento).

Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%.

Sell on WhatsApp using our commerce, marketing & chatbot suite. Engage your customers on their preferred channel! Power your business with our conversational commerce suite today. Now Sell on WhatsApp. We help companies build strong customer relationships through WhatsApp – the world’s most popular messaging app. “Carry-out” your ordering, delivery, and checkout processes over WhatsApp with hello24’s cutting-edge ecommerce WhatsApp chatbot Deploy marketing campaigns in seconds. Upload customer data bases and set up your campaigns with a couple of clicks. Our conversational AI platform provides answers to your most frequently asked questions.

Supercharge your customer shopping experience with Browsebuddy. Empower your store with our AI shopping assistant, where smart selling meets instant support. It understands your catalog to enhance shopping experiences and provides immediate help, boosting sales and customer satisfaction effortlessly. Simplify your customer's path to purchase with our AI shopping assistant's chat-to-checkout feature. It smartly navigates through your product catalog, offering comparisons and insights, leading customers from initial interest to final transaction. Recreate the in-store shopping experience with our AI-powered shopping assistant. Acting as a digital sales associate, it offers personalized guidance and product recommendations, making online shopping as interactive and customer-friendly as a visit to your favorite store. Using advanced analytics, our AI shopping assistant dives deep into customer behavior and preferences to suggest the perfect products.

Driving the next generation customer engagement. Intelligent conversational interfaces can drive commerce and improve customer satisfaction. Businesses can realize higher revenues and lower customer engagement costs. Timely conversations with prospects improves conversions and revenue opportunities. Intelligent dialogs based on physical and personal contexts reduces churn and improves customer life time value. A turn-key solution that integrates with POS and booking systems reduces costs. Drives commerce with customers across multiple channels (SMS/ Facebook Messenger/ Voice assistants). We design, build and support conversational interfaces and artificially intelligent chatbots for offline businesses worldwide. Get more customers, personalization at scale, simplicity cuts costs. Power the next generation customer engagement for offline commerce businesses by leveraging cutting edge technologies in artificial intelligence, natural language understanding, etc.

You have great products. Your store is all set. The sales should soar, but for some reason, they don't. If you're frustrated with these e-commerce challenges, you're not alone. Help your visitors shop, guiding them through your sales funnel using a friendly human touch. Transform those visitors into leads, then buyers, using behavior-based, personalized messages. Keep your customers coming back for more through lifetime engagement and re-marketing. Increase product page views by helping your visitors find what they want. Grow your email list faster by capturing leads thorough the whole shopping process. Recover more abandoned carts using emails that are composed and sent by AI. Motivate shoppers to act as you want using time-limited, personalized coupons. Retain your customers by rewarding them for shopping with your brand.

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

Shelf.ai is a shopping platform unlike any other, offering an artificial intelligence-based system that has been carefully tailored using more than 10 years of firsthand experience in retail, AI and online/mobile business ventures. It can help your business reach more customers, complete more orders, and build stronger, more loyal customer bases. B2B multimodal, device agnostic, conversational eCommerce platform for retailers. Enabling incumbent retailers to take advantage of Amazon Alexa & Google Home. Providing the most adaptive and personalized shopper experience. Shopping online anytime, anywhere, by speaking to a smartphone or virtual assistant. Dramatically decreasing shopping cart abandonment, and leveraging loyalty programs, employing cutting-edge technological tools of artificial intelligence and machine learning. Shelf.AI brings you the future of retail today, changing the paradigm of eCommerce.

We help brands to pioneer conversational commerce by integrating shop systems, chat apps & bots in one intuitive design. Introducing charles, the conversational commerce suite for consumer brands. For brands who want to talk and build relationships with their customers. A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys. Get opt-ins, build subscriber lists and notify your customers about new products, campaigns, restock or shipment tracking with opening rates of >95%. We help you transform website traffic into 1:1 meaningful conversations for higher conversion rates and lower returns. We believe chat can be for retention, what social media is for acquisition. Offer a personal concierge to your (best) customers, at scale, without login. Integrate into your customers' daily habits. Messenger apps are now 20% bigger than Social Networks.

The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.

Utilizing Artificial Intelligence and Exit Intent Technology, the DontGo chatbot learns how your customers search for information online and the bot appears when a visitor moves to exit your site, converting more browsers into buyers. 92% of web visitors leave a site without taking action, don’t let them go without a fight. A customer is on your site. Maybe they’ve been browsing your offerings, maybe even put something in their shopping cart. But they get cold feet… maybe they think they need to shop around for a cheaper option, or maybe they still have questions that your website hasn’t answered. So they leave. That’s why exit intent technology exists: when the visitor tries to close the browser tab, or navigate away from your site, a window pops up and makes sure they really want to do so.

Reinvent your pre-sales customer journey with conversational AI and have your customers make the right buying decision. Wow customers, increase average order value and boost sales with a personal concierge to help resolve your customers' queries and fulfill their underlying needs. Keep your customers on your website by giving them the information they're looking for, ensuring a stress-free shopping experience through expert guidance. Connect your back end to almost any system with ready-made connectors or APIs. Provide a unified and tailored experience and go even further with hyper-personalization. Overcome language barriers and communicate in 117 languages with region-specific terminology. Learn what drives your customers’ purchase intent through extensive analytical insights. Feel safe thanks to our solid security systems, your data is protected. Tailor design, features, and consultations precisely to your brand's unique requirements.

Increase sales and customer loyalty with 1:1 SMS shopping experiences powered by experts. Treat every customer like a VIP. Whether you're a beauty, health, apparel, food & beverage or travel company, Cartloop enables your audience to shop with a real human and get a memorable shopping experience that they'll tell their friends about. Traditional live chat is not enough anymore. Offer customers the most convenient on-the-go shopping experience on their favorite device. Minimize the buying friction and enable a next-level customer experience exactly when and how customers want it. Drive re-engagement, upsells, crossells, and timely reminders with Conversational Flows. Proactively interact with your shoppers at the most important moments, like when they abandon their carts or after they received their order.

Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before. * Available 24/7 support bot and real-time support * Syncs with products to give customized recommendations * Customize the chat widget to match your store theme

Engage and convert customers through social livestreams and personalized shopping experiences. Social Chat allows you to interact with customers as if they are shopping in store. This enables brands to provide real time suggestions and recommendations. Customers can also interact with your brand and other shoppers in real time. Significant increase in add to cart and checkout rates. Build your customer database directly from livestream events. Powerful analytics to help you understand the path to purchase. While you can build a community on social networks, you'll never own your audience or control your brand. With Social Chat, you own your audience on your site, build your community, engage and eventually convert them to customers. Live streams naturally create a sense of urgency to purchase. With Social Chat, users can add products to cart and checkout with just one click. The frictionless checkout experience delivers instant gratification and results in higher conversion rates.

ManyChat is the #1 bot platform on Facebook Messenger for marketing, e-commerce, and support. Create a bot for your business, it's easy and free. Try a conversation with ManyChat's bot and you'll see exactly how your business can increase leads and sales. With 80% open rates and 25% CTR, Messenger is the future of digital marketing. Qualify leads, nurture prospects, take payments, create promotions; ManyChat is built for marketing. Setting up a bot inside of ManyChat is visual, easy, and fun. Pick a template that matches your business and skip the setup. E-commerce, education, agency, health & beauty… we’ve got you covered. Increase product sales, and customer engagement, generate qualified leads and deliver instant support through personalized conversations in Instagram Direct Messages and Facebook Messenger.

AiChat offers a suite of A.I-powered software for marketing, sales and customer service across multiple chat channels. Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers. Provide 1:1 personal conversations with our easy-to-use design, personalization and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs. Deliver a personalized shopping experience with an automated virtual sales assistant, understand your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels. Provide online visitors with automated instant responses to commonly asked questions, educate them about your products and services 24/7 and even gamify the chat experience to acquire more prospects.

ON’s industry-leading enterprise-grade AI chat platform seamlessly powers consumer engagement for world-class brands at scale. Our robust platform is proven to drive new revenue streams, deepen consumer engagement, and drive purchasing behavior online. Integrating with Shopify helps us deliver a better product experience for our retail partners—removing friction and creating cohesiveness between the platforms to drive added business value. Access to product information that can be surfaced within chat delivers a better shopping experience for consumers, which can increase site conversions. With Shopify’s product API, we’re able to pull comprehensive information from a retailer’s product feed including product descriptions, images, product IDs (SKU, etc.), and more to support guided selling.

SalesGPT is a ChatGPT-powered sales rep for online brands that helps them increase sales, boost conversions and lower cart abandonment. Here's how SalesGPT can help eCommerce businesses increase sales: 1. Engages shoppers and handles all their queries with precision 2. Goes beyond product descriptions, gathering data from multiple sources to provide accurate answers. 3. Suggests relevant upsell and cross-sell products, boosting your AOV. 4. Uses powerful persuasion skills to increase sales and reduce cart abandonment. 5. Collects valuable insights for your sales and marketing activities.

Our natural language understanding platform lets customers place orders remotely simply by speaking. RedShift Voice Technology (RSVT) is a device agnostic, natural language understanding platform that lets your customers place orders remotely simply by speaking. Our platform takes the ‘at the counter’ experience of placing a food or drink order and translates it into the mobile world, allowing for conversational order-ahead ease that benefits both businesses and consumers. Our service will be customized for you and integrated into your app and smart speaker design. iOS, Amazon Echo, and Google Home are all supported. Once you’re set up, your customers will place orders through any mobile or home speaker device. They’ll be able to reorder favorites or try something brand new simply by requesting it as they would during a person-to-person interaction. They’ll find out when their order will be ready, and head to your location.

Step into a new era of support with Zowie, the generative AI customer service suite built for ecommerce. At Zowie, we understand your customers want to talk to you. Now, you can leverage the power of conversation to save money, make money, and wow your visitors with every interaction. And with Zowie, you don't have to reinvent the wheel. Simply drop our solution into your existing tech stack and offer personalized support from day one. Don't settle - discover why leading brands love Zowie.

As machine learning keeps getting smarter, the role of artificial intelligence in our lives is steadily increasing. What used to be a science fiction fantasy is now reality. We are surrounded by voice assistants, from our smartphones to our cars to our hi-fi systems. It was only a matter of time before companies could use these assistants for customer service support. Today, companies in all industries from healthcare to tourism to the financial sector are already revolutionizing their customer service with chatbots and voice assistants. Chatbot technology continues to evolve and while companies in all industries use it to increase customer satisfaction and free staff from repetitive tasks, there are still some challenges to overcome. Organizations using voice assistants and chatbot technology need to understand these limitations.

Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.

Build an AI chatbot and get 5x ROI while automating customer support by 80% in 2 months. Build intelligent virtual assistants for your websites, facebook pages, and messaging apps. Attract your customers by automating your chat and providing real time assistant. Chatbot helps you to engage your customers with your brands, Build relationships with customers through interactive and tailored content. Help your customers to generate qualified leads by asking contextual questions. You can reach faster to your prospects with messanger chatbot 10x more effectively. At Botsify on one time you can create multiple type of chatbots and use them in different tasks, which is totally great for handling multiple tasks at once. Sell products, nurture leads, capture contact info, and build relationships Botsify chatbot can handle all type of customer support dedicatedly. By automating your conversation with multiple features, makes virtual interaction to your customers more natural.

Expert Guru is a retail solution that utilizes AI-powered Personal Shoppers to provide a personalized shopping experience for your customers. Your Personal Shopper offers expert product recommendations and guides customers through their shopping journey.

Reach your customers with Via's suite of mobile commerce tools. See the results for yourself. Market to your customers via text message. Texts are opened more than any other mobile notification. Cut through the clutter and speak directly to your customers on the devices they use every day. Customize your most loyal customer's shopping experience. See how Push Notifications can outperform SMS messaging with your own store app. Chatbots were made for the desktop. You need two-way messaging that is native to the phone and natural to your customers. Customize unique multi-step automation flows for highly targeted customer experiences. Chat with your customers in one central inbox, no matter which messaging platform they use. Empower yourself with customizable key performance metrics like click through rates, retention, earnings per message, and more. Build your very own stunning, personalized, mobile app for your customers to shop in.

Paloma helps eCommerce businesses sell directly to customers in Facebook and Instagram Messenger, with automated personal shopping conversations. Get started with a template to help customers find the right product, or learn about how your product will work for them. Monitor your leads, sales, conversation funnel, click breakdowns, and behavioral insights to better understand how, and what, to sell to your audience. At Paloma, we're motivated by the new wave of online commerce, happening in the modern-day lemonade stand. Today's online seller is talking directly to their customers, which sells better then a website ever could. But is challenging to manage without the infrastructure that eCommerce websites provide. Square sellers of all types can connect their storefront with Paloma to create personalized shopping experiences for their messaging channels, where they can learn about their customers, direct them to the best products, and help them seamlessly checkout.

Communicate with your customers on their favorite channel. Radiance offers the lowest per message rates and a chatbot for automated responses. Trigger automated messages based on user behavior and purchase history. Our AI models predict when to send the reorder reminder and what products to upsell to each user. Setup promotional SMS campaigns on demand based on capacity and inventory. Choose from existing messages and assets or create new content in our message editor. Customers are more likely to reply to businesses on messaging. Respond immediately to common questions, increasing customer satisfaction and saving time and money. Get started quickly by uploading a list of questions and answers specific to your brand. Let our conversational engine do the matching and provide the most relevant answers to your users.

Guide your customers through product selection with a few easy questions and turn browsers into buyers, using ready-made guides based on advanced research and data-processing AI models. Predefined customer-centric questions in human-like conversation for your customers, exactly as they can experience in a brick-and-mortar store. Better than filters and with more engagement than chatbots. All parameters are standardized and translated, with key features enriched with extended information to assist your customers. Access clean, instantly integrated data directly from manufacturers, and shift your focus from data management to growing your business. Take a closer look at your customers’ digital footprints with Beacon. It dives into customer insights, uncovering patterns in decision-making processes across any product category, crafting a guidance flow that will optimize the customer journey from inquiry to purchase.

Make yourself personally available to your customers and attend to them anytime, anywhere - via messaging apps, on your website and blogs, or through your social posts and ads. Deploy artificially intelligent conversational bots, assign in-store sales associates, or mix the two to handle any volume of simultaneous and heterogeneous customer conversations. Process transactions and let your customers shop via instant messaging like it was your cash counter. Take orders, collect payments, book appointments, and more. Discover meaningful insights about your customers’ shopping behaviors. Keep them in the know with relevant notifications and tailored product suggestions. Jumper.ai provides a personalized solution to engage with our fans, to learn more about our consumers, and to shape future campaigns.

Finally, technology that directly impacts the performance of your customer experience team. Engage the ASAPP customer experience performance (CXP) platform to significantly improve organizational throughput, and CSAT scores at the same time. Inflexible and archaic architectures limit your ability to improve CX performance. Continually adding layer after layer of technology hasn’t cut the number of agents, reduced costs, or made happier customers like they promised. Our technology is specifically designed to help your agents serve your customers better. Despite vendor promises, bots have not replaced your agents. And agent assist is not enough. Through machine learning the platform gains insight on exactly how your best agents address your customers’ needs. It’s not just the conversation, but the combination and sequence of words and actions, that make up Agent Journeys™.

Rep AI combines the latest in behavioral AI (built in-house) & conversational AI (from ChatGPT) to deliver personalized shopping experiences to everyone. A conversational shopping assistant powered by ChatGPT. Rep handles the entire shopping experience right in the chat — even checkout. Every conversation is contextual and focused — like it should be. AI constantly scans your website so it’s always updated — let AI do the heavy-lifting. Our AI answers all product-related questions in a conversational way. It even understands idioms and slang. Includes multi-language support, contextual conversations, and an AI built to serve 24/7. We are using a deep learning predictive algorithm to detect visitors that require help in real-time and offer them personalized and hyper-contextual artificial intelligent shopping assistance.

Bring the personal touch of in-store shopping to your online store. Set your online experience apart, empower your store staff, experts or influencers to assist online shoppers. With Hero, one in four customers will go on to buy and spend up to 70% more. Your customers love to watch, chat and video call. Now they can shop with you the same way. Bring products to life by adding the power of authentic, one-to-many video shopping to your online store. Assist shoppers with live 1-on-1 product advice the way they prefer, over chat and video calling. Keep customers coming back long after they leave your store. Stay in touch via text, email and WhatsApp. Get started with low-touch installation, fast onboarding and dedicated training. Our customer success team will ensure a smooth launch and help you maximize performance. Hero is used globally by brands in more than 31 markets across 14 languages.

Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.

Simplifying Conversational AI. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The leading & easy to use Conversational AI platform. Integrate on all channels and tools in any language. Launch within minutes. Manage all bots across your organization in one platform made for non-technical and technical people. Plug and play technology – no coding required. Agent+AI® hybrid model (real-time supervised learning). Omnichannel integration (communication channels & backend systems).

The conversational commerce platform designed for auto dealers. Offer a complete car buying experience from your website and Facebook. Your customers can browse your inventory and ask questions anytime through live chat, texts and messenger. Work together to increase customer satisfaction. Watch live conversations and jump in to make a personal connection with your customers. Highlight your best offers and display them based on unique visitor behavior to create a personalized experience for your customers. Get high quality bottom of funnel leads that are ready to convert into sales. Turn us on and watch the leads pour into your CRM. Make it easy and enjoyable for customers to communicate with your dealership. Our omnichannel chat platform will enable you to boost engagement and convert more deals.

Our AI-powered agent will let you create workflows that will boost your revenue and decrease your costs by automating customer conversations. Gather data and insights on your customers to better understand their mobile customer journey. Integrate our platform with the tools your business relies on. Allow business owners to order your products through messaging apps, saving money, effort and time. Take another step into digital transformation by setting an online store on top of messaging apps. Automate your grocery ordering, delivery, and checkout over WhatsApp with cutting-edge artificial intelligence. Receive customers orders through messaging apps in an automated way.