Racom

Racom

Helios Solutions
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About

Immerss Live Commerce is a unified live-commerce platform designed to transform online shopping into interactive, human-led experiences. The platform enables brands and retailers to run live shopping events, support 1-on-1 virtual co-shopping sessions, and engage customers via AI-powered chat agents, all integrated directly into their website. It provides shoppable video streams, real-time chat during events, and recorded shoppable content, allowing viewers to buy products while watching or interacting. The platform claims that live chat sessions convert at around 28% compared with traditional 2% through standard online checkout flows. It supports sales conversions, lifts average order value, and reduces return rates by creating a guided, immersive shopping experience. The system also offers ‘outbound clienteling’ features for proactive outreach, gives digital associates tools to engage with shoppers in real time, and enables full sales-tracking and analytics for live sessions.

About

Remember the promise of 1960s science fiction? When we would have smart concierges to do all our shopping for us? The future is now. Chatbots are a new way to sell and offer customer support for your eCommerce sites. Ra is our implementation of this new paradigm. See how much better your sales and support can be when all you’re doing is having a conversation. This product was created in association with our partner company, marici technology solutions. Personal Assistant, supporting your customers through their shopping experience at your webshop. Launched digital transformation solutions, RaCom (an AI-powered Chatbot), Marici Integrations (a powerful system integration platform), Engage366 (an easy-to-use marketing automation tool) and Communer366 (a user-friendly community engagement app).

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online retailers and brands requiring a solution to create interactive, live-video shopping experiences to boost conversion rates, lift order value and reduce returns

Audience

eCommerce stores and companies searching for a chatbot solution to improve their operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$66 per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Immerss
Founded: 2015
United States
www.immerss.live/

Company Information

Helios Solutions
Founded: 2006
India
www.heliossolutions.co/racom/

Alternatives

Alternatives

Ochatbot

Ochatbot

Ometrics

Categories

Clienteling Supported
Live Shopping Supported
Virtual Shopping Supported

Categories

Integrations

Adobe Experience Platform Supported
Gorgias Supported
Intercom Supported
LiveChat Supported
Magento Supported
Olark Supported
Salesforce Agentforce Commerce Supported
Shopify Supported
Tidio Supported
WooCommerce Supported
Zendesk Supported

Integrations

Adobe Experience Platform Not Supported
Gorgias Not Supported
Intercom Not Supported
LiveChat Not Supported
Magento Not Supported
Olark Not Supported
Salesforce Agentforce Commerce Not Supported
Shopify Not Supported
Tidio Not Supported
WooCommerce Not Supported
Zendesk Not Supported
Claim Immerss Live Commerce and update features and information
Claim Immerss Live Commerce and update features and information
Claim Racom and update features and information
Claim Racom and update features and information