Alternatives to Optiwe
Compare Optiwe alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Optiwe in 2026. Compare features, ratings, user reviews, pricing, and more from Optiwe competitors and alternatives in order to make an informed decision for your business.
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Klaviyo
Klaviyo
Klaviyo is the AI-first B2C CRM platform that helps you grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI, it's faster and easier than ever to create personalized, lasting customer relationships. Klaviyo unifies your customer profiles by capturing every event, and then lets you orchestrate your email marketing, SMS marketing, push notifications, WhatsApp, and RCS campaigns in one place. Built-in AI agents plan and launch campaigns, personalize every send, answer questions, and resolve issues. With real-time attribution and insights, you'll be able to make smarter, faster decisions that drive ROI. Trusted by more than 170,000 businesses, Klaviyo can grow your business while keeping operations simple and customer relationships strongStarting Price: $0/month -
2
CM.com
CM.com
Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.Starting Price: $0/month -
3
Freshchat
Freshworks
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team sizeStarting Price: $15.00/month/user -
4
Intercom
Fin
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
5
EasyVoice
EasyVoice
Voice assisted applications empower business to stream from the cloud to any Alexa-enabled device. Our Alexa Developer team makes it possible for your business to be accessible through the spoken word. With one simple word, a target audience of millions has instant access to your products and services. Customer engagement with voice assistance by certified alexa developers. Easy Voice develops B2B and B2C voice solutions that interact with Alexa voice services (Alexa apps and skills). We provide a complete alexa developer solution for connecting people through Amazon Echo or other Alexa-enabled devices. The Alexa Skill and Dash Button Platform is the first solution to empower organizations to manage customer engagement with voice on a single solution. Easily integrates with existing front and back office solutions. We develop the world's leading voice assistant applications, skills, and apps. -
6
eBSEG Digital Chatbot is a convenient, user-friendly platform that offers businesses a cost-effective, scalable solution to increase efficiency, reduce operational costs, and improve customer satisfaction. eBSEG Digital Bot Platform is considered a virtual assistant for your customers. Let the customers know more about your products, services, and branches, get quotations and let your team connect with customers at the perfect time to get more leads by using: - Facebook Messenger. - WhatsApp Business. - SMS. - Routing to Call Center Text Agent. - Siri, and Alexa. eBSEG Digital Bot Platform provides for Banking & Insurance Industries. It provides multiple languages; English, Arabic, and Franco-Arab which will help businesses improve the customer experience.
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7
Voix
Voix
Voix enables restaurants to receive orders via voice interfaces, like Google Home, Alexa, or the phone. Voix cloud AI platform interacts on behalf of the restaurants with its customers to take orders and book tables. All Voix need is the link of the restaurant menu, Voix’s Foodopedia links the menu with conversational maps and creates cloud AI access for restaurants. Voix connects with your customer over any voice interface like Alexa, Google Home, Mobile App, Call or SMS. Voix takes orders over multiple channels at the same time with zero hold time. Provide order estimates and confirmation to the customer. Intelligent suggestions to customers for ‘Special of the day ‘ or ‘Promotions’ based on machine learning to increase sales. Allow complete customization like time based activation, welcome message, select assistant accents. See how much you can save with Voix virtual order assistant. -
8
Personetics Assist
Personetics
Assist is an AI-driven chatbot solution that empowers customers with personalized, context-aware, and timely support resources. Personetics Assist is the only digital self-service solution built specifically for the financial services industry. The solution is installed today at leading financial institutions, providing personalized service and assistance to tens of millions of customers. Financial institutions that use Assist are rewarded with higher operational efficiency, customer satisfaction, Net Promoter Scores, and some of the industry’s most prestigious awards! Assist provides a single solution that can be deployed across all customer interaction channels – from the bank’s website and mobile app to popular messaging platforms such as Facebook Messenger and personal assistants like Amazon’s Alexa. -
9
Alexa+
Amazon
Alexa+ is Amazon’s next-generation conversational assistant designed to deliver deeper, more natural interactions across devices and the web. It allows users to chat with Alexa+ directly from their browser, continuing conversations seamlessly across Echo devices, Fire TV, and the Alexa app. Alexa+ keeps context as you move between devices, so you can pick up where you left off without repeating requests. The experience focuses on all-in-one planning, helping users turn ideas into actionable steps like creating checklists, planning events, or researching trips. Alexa+ also enables discovery and action, answering questions and completing tasks such as scheduling or booking services. With natural conversation flow, users can pivot topics, interrupt requests, and speak freely without rigid commands. Alexa+ is available through Early Access and will be free for Prime members once the program ends.Starting Price: $19.99 per month -
10
Alexa
Amazon
Alexa is Amazon’s cloud-based voice service available on hundreds of millions of devices from Amazon and third-party device manufacturers. With Alexa, you can build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. We offer a collection of tools, APIs, reference solutions, and documentation to make it easier to build for Alexa. Start building for voice today by creating Alexa skills, connecting Alexa to devices, or integrating Alexa directly into your products. You can engage our Alexa Solution Provider network for a range of services including strategy, pre-tested reference architectures and hardware, hardware and software development, manufacturing, and go-to-market support. -
11
NHANCE NOW
NHANCE NOW
The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the way we get things done has changed. This new behavior is already driving a generational shift in how consumers connect with businesses today. They are expecting natural and personal conversations in every interaction with you, just the way they converse with their friends and family. It's why every business is undergoing a conversational makeover NOW. Simplifying the way consumers interact with their brand by enabling a conversational layer to their CX. -
12
Poli Digital
Poli Digital
Poli Digital is a cloud-based customer communication and sales platform designed for small and medium-sized businesses. The platform centralizes WhatsApp, Instagram, Facebook Messenger, and website chat into a single workspace, allowing teams to manage customer interactions, sales, and support more efficiently. Key features include multi-agent customer service, shared inboxes, CRM with sales pipelines, lead management, workflow automation, bulk messaging, reporting, analytics, and AI-powered agents for customer support and lead qualification. Poli Digital also provides official WhatsApp Business Platform integration, APIs for system integrations, conversation history, customer segmentation, audio transcription, and AI-assisted conversation management. The platform helps businesses improve customer experience, increase productivity, organize sales processes, and scale communication operations across multiple digital channels.Starting Price: $150/month -
13
Twixor
Twixor
Run multiple campaigns across channels like WhatsApp, Facebook Messenger, Google Business Messaging, and more. Reap sales benefits by building the conversational flow, publishing omnichannel, and analyzing each report to hit the target. Engage and deliver meticulous responses to consumers in the form of rich snippets while customizing them to fit any scenario. Enrich customer experience by populating and intuitively visualizing data. Powered your conversations with an AI chatbot that keeps getting smarter every time. Auto-segment inquiries to the right agent, trigger handoffs when needed, and take complete control over your customer support management. Intelligent assistants automatically identify each user’s intent using NLP and respond back with intent-specific solutions. The response uses pattern recognition and metadata extraction from the service providers or databases. Keep track of everything happening across your channels to maintain an optimum customer relationship. -
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HeyMojo
HeyMojo
Install on your website, social media pages, WhatsApp, inside your existing mobile application, emails, landing pages.. choices galore! A Chatbot is the demand of the digital world. It enhances customer interaction and provides them with the best in domain support. Heymojo helped individual businesses, medium enterprises, and marketing agencies in increasing their qualified leads on the three most visited channels - Website, Facebook, and Google. Our customers increased their leads by 2x in 2 months by leveraging the power of automated conversations. To propagate the benefit and use of AI-powered chatbots while assisting our clients build an Intelligent concierge for their business online. Arm your bots with numerous integrations with Zapier and link them to your bots on our dashboard. Multiple tools including the Facebook Comments tool, and Facebook Ads JSON.Starting Price: $29 per month -
15
Kenyt
Kenyt.AI
Deploy AI Assistant on your website, landing pages, Facebook, SMS, WhatsApp and generate leads from all channels. Instant push notifications and forwarding lead to CRM on capture. Call when lead is hot! Get Smart reports and analytics to know your customer interests. Our AI Assistant ensure no lead is left unnoticed through hyper-personalised conversation and nurture every lead captured. Kenyt AI Assistant connects with your prospects in real-time, capture leads faster and hands them off to your team to generate more sales. Yes, you heard it right! Our AI assistant gives you all the details (business phone, email and a website) you would need from a prospect. Kenyt's AI Assistant gives you deep analytics on your customer's preferences and seamlessly hand off them to your sales team to drive faster conversions at the right time.Starting Price: $69.99 per month -
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NewgenONE Customer Communication Management (CCM)
Newgen Software
NewgenONE Omnichannel Customer Communication Management, also known as Omnichannel Customer Engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. Built on AI-first low-code platform CCM provides a centralized ecosystem that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms. Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels. -
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AsisteClick
AsisteClick
Respond to comments on posts from both social networks and automate customer service with chatbots on Facebook Messenger and Instagram Direct and Stories. Your entire team can answer questions via WhatsApp without having to share phones. And with a chatbot you can automate service and transactional processes. A chabot available at all times on your website, social networks and WhatsApp that asks the initial questions for you and transfers the call to the correct team. AsisteClick is a cloud-based platform that allows you to serve your customers and answer their queries 24 hours a day, no matter where they are or what channel they prefer. Automate up to 80% of your website, Facebook, Messenger, Instagram and WhatsApp conversations with our smart chatbots and make sure every important conversation is handled by a human agent in real-time. AsisteClick makes it easy for sales and marketing teams to schedule meetings, demos, and presentations with chatbots that scale.Starting Price: $6.99 per month -
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ChatMaxima
ChatMaxima
ChatMaxima's conversational marketing software makes it easy to create unique chat experiences for your website visitors. With our drag-and-drop builder, you can embed powerful AI-powered chatbots anywhere on your site. Our chatbots can generate intelligent responses from your website or documents, and they can even connect with customers on Facebook Messenger and WhatsApp. Sign up for ChatMaxima today and experience the power of dynamic AI assistance. Despite significant investments in organic and paid marketing, businesses grapple with low conversion rates. Recognizing the need for enhanced customer engagement, we seek to optimize marketing efforts for maximized ROI. Juggling multiple messaging platforms can be a nightmare, especially for lean teams. Discover how to streamline your support process and effortlessly handle customer queries across various channels like WhatsApp, Facebook Messenger, and more.Starting Price: $49 per month -
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Amplify.ai
Amplify.ai
Amplify.ai has developed the industry’s first and only enterprise-class Conversational AI Platform. It offers persistent, personalized, messaging-based experiences across a large and ever-expanding diversity of “conversational surfaces”. Supported today: Facebook, Facebook Messenger, WhatsApp, Instagram, RCS, desktop and mobile web, in-app integrations, Facebook’s Click-to-Messenger ads, and Google’s AdLingo ad unit. Our platform includes everything you need to create and manage your own Branded Virtual Assistant. These next-generation chatbots go beyond simple menu-based interaction, offering the full range of messaging-based conversational engagement, from text-only to media-rich. Conversational engagement is the new frontier in advertising, giving brands a chance to bring prospects down the funnel both in first contact and in follow-on re-engagement. -
20
Alcméon
Alcméon
With Alcméon’s cloud technology, use Facebook Messenger, Messages for iOS or WhatsApp as a new powerful customer service, messaging marketing or conversational commerce channel. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy. Dedicated customer success manager, on-line and off-line training, office hours, clients only events. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Messages, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. -
21
LimeChat
LimeChat
Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%. -
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SMS Ninja
Ksolves India Limited
GenAI SMS App for Salesforce SMS Ninja is a Salesforce-native, multi-channel messaging solution that empowers businesses to have personalized conversations with leads & customers. Whether it is SMS, WhatsApp, Email, MMS, Facebook Messenger, or Telegram, the platform lets businesses turn every touchpoint into an opportunity for meaningful interactions, strengthening customer relationships and increasing sales. A dedicated customer support team is available 24x7, ready to offer instant assistance whenever you need it. With Lifetime Refunds, you can request your refund anytime with no questions asked. Above all, the platform guarantees complete data privacy, enabling you to communicate confidently. Personal AI Assistant integrated with Lead Manager Ninja works as a game-changer, freeing customer support agents to perform other high-value tasks. Its quick & intelligent responses maximize customer satisfaction while boosting your team’s productivity.Starting Price: $7 per user per month -
23
DaveAI
DaveAI
DaveAI is a Conversational Experience Cloud designed to help enterprises create personalized and engaging customer journeys using artificial intelligence. The platform combines conversational AI, lifelike avatars, and immersive visualizations to deliver interactive digital experiences across multiple channels. It enables businesses to deploy AI agents that assist with guided selling, product discovery, lead capture, and customer engagement. DaveAI integrates technologies such as natural language processing, speech recognition, and real-time personalization to create intelligent conversations with users. Its multi-dimensional affinity engine analyzes customer behavior and product attributes to predict the most relevant recommendations. The platform can be deployed across web platforms, kiosks, messaging apps like WhatsApp, and other digital touchpoints. -
24
Purple DS
SPRYLAB
We know how to turn magazines and newspapers into successful digital products. That is why we support hundreds of customers in every phase of their publishing journey. +350 customers from 9 countries trust Purple DS for digital publishing. With Purple DS, you can easily publish your magazine or newspaper in your app or website. Publish content to your app, website or other digital channels with just one click. This gives you the chance to test new channels like Apple News+ or Amazon Alexa with little effort. Import content from print into Purple DS or create new digital content with our intuitive editor. Plus, take advantage of our AI tool for automated linking. -
25
Trackalytics
Trackalytics
Free social media and website analytics. View Statistics / Analytics of Popular Facebook Fanpages, Instagram Users, Twitch Channels, Twitter Users, Youtube Channels and More. View Statistics / Analytics of Backlinks, Indexed Pages, Alexa Rank, Social Media Engagement and other useful metrics. Trackalytics is a 100% free service for anyone to use and provides daily updates of all Social Media and Websites being monitored. -
26
CogniVis
CogniVis
CogniVis is a suite of AI tools created specifically for the hotel industry. All tools are built within a single, coherent platform that enables: - Managing the knowledge used by AI Assistants - Managing access for platform users and AI Assistants - Configuring the style, format, and behavior of AI Assistants across various channels - Maintaining consistency and centralization of customer service with AI Supported AI knowledge sources: - Websites - Files (e.g., PDF, Excel, Docs) - Built-in wiki-style Knowledge Base module - A wide range of integrations with other popular sources (Google Drive, Microsoft SharePoint, Google Calendar, and many others) Supported channels where AI Assistants can be published: - ChatBot for website - Instagram - Facebook Messenger - WhatsApp - Digital Hotel Directory - Email - Phone (voice AI) AI suggestion mechanisms for platforms such as: - Outlook - Thunderbird - Booking.com - Google Maps Reviews - Tripadvisor - & many moreStarting Price: $1/room/month -
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Alexa Smart Properties
Amazon
Alexa Smart Properties by Amazon offers a suite of solutions designed to integrate voice-driven experiences within properties such as senior living, healthcare, and hospitality. This platform makes it easy to deploy and manage Alexa-enabled devices at scale, enhancing customer experience and staff productivity. Alexa Smart Properties provides tailored voice interactions that improve guest and resident satisfaction, simplify workflows, and enable seamless control of property features through voice commands. With secure and scalable deployment options, it helps property owners differentiate themselves in competitive markets.Starting Price: $7 per month device -
28
Zendesk Connect
Zendesk
Add messaging to your website, mobile apps, and social channels so customers can reach you instantly. Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs. Have a continuous conversation across channels, so customers never have to repeat themselves. Help customers do more themselves using bots and integrations, letting agents jump in only when necessary. Use customer data to create rich, interactive conversations that are tailored to their needs. Answer Bot provides two distinct ways to enable customers to get help, even when agents aren't available. No coding is required and it's fully customizable. Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like WhatsApp or Facebook to deliver instant support without repetition.Starting Price: $153 per month -
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Webex AI Agent
Webex
Webex AI Agent delivers dynamic, human-like interactions through conversational intelligence across voice and digital channels, providing proactive self-service for customers. It understands individual needs, remembers user history, and adapts to preferences in real time, ensuring personalized experiences. It allows for easy design and deployment of AI agents, offering options to build autonomous agents for natural conversations or scripted agents with specific, pre-configured answers. These agents can handle complex inquiries by integrating with back-office systems to fully resolve customer issues. They are deployable across various channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. Seamless handoff to human agents is facilitated when necessary, with full context transfer to ensure continuity. The AI Agent supports over 10 languages, overcoming language barriers and scaling customer interaction. -
30
MyOperator
VoiceTree Technologies
MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like integrated Call + WhatsApp, Dialer App, 360-degree Campaign Management, Office IVR, toll-free number, call analytics, cloud call center, SMS/WhatsApp campaigns, and CRM integration, MyOperator empowers your team to convert every customer interaction into a business opportunity. ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsAppStarting Price: ₹200/month -
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B2Chat
B2Chat
B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. Redirect your communication channels, and reply to all your customers from one place, without having to log in to each one. Improve your response times with predetermined messages, so neither your team nor your customers will waste a single minute. Export advanced reports on your team’s performance, review statistics, and make decisions to improve your business strategies.Starting Price: $80 per month -
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Callbell
Callbell
Sell and support your customers on WhatsApp, Facebook Messenger, Instagram Direct and Telegram from a single multi-agent platform. Invite your teammates and support your customers on WhatsApp Business, Instagram Direct, Messenger and Telegram from a single integrated and multi-agent solution. With Callbell, you can divide your team into teams according to their specific functions, so that your customer always finds what he’s looking for thanks to the automatic routing. Use statistics to analyze your team’s performance, study the best communication strategy and keep control over all communication between your company and its customers. Collaborate with your support or sales team from a single platform on your WhatsApp Business, Instagram Direct, Facebook Messenger and Telegram chats. Unify your customer’s favorite messaging channels on one platform. Improve response time with a system designed for multiple agents.Starting Price: $15 per month -
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AEO Registry
AEO Registry
AEO Registry is a hosted platform that helps businesses get discovered by AI assistants, voice search, and next-generation search engines. Traditional SEO makes your website visible to Google; AEO (Answer Engine Optimization) makes your business visible to Siri, Alexa, ChatGPT, Gemini, and beyond. With AEO Registry, you don’t need to worry about technical setup, hosting, or keeping up with changing schema standards. We create and host optimized AEO pages for your business, ensuring that your information is structured in a way AI can find, understand, and recommend. Whether you’re a local business or a global brand, AEO Registry helps you stay ahead in the new AI-driven search landscape—so your business is the one customers hear first when they ask.Starting Price: $24.90 -
34
Take Blip
Take Blip
Help your customer the smart way in their digital channel of choice. Automate your relationship with the customer, create personalized conversations through the power of artificial intelligence and increase your business’ digital results. Whatever the segment of your business is, solutions to strengthen your customers' digital experience. Implement solutions for different departments of your company and explore all integration possibilities. Chat with your customer within the main digital channels, such as WhatsApp, and improve your conversation rates. Surprise your customer with fast and efficient service on their favorite platform. Make the purchase journey shorter with a single conversation thread and avoid having your customer go through multiple channels. Access strategic data created from interactions on WhatsApp and other points of contact with the brand. Get clearer and closer conversations with employees within the apps they already use on a daily basis. -
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Sunshine Conversations
Zendesk
The messaging platform for conversational business. Sunshine Conversations lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. The way we communicate has fundamentally changed. With more than 5 billion accounts worldwide, messaging apps like Facebook Messenger, WhatsApp, and WeChat have made it easy to connect in a more personal way with friends and family from anywhere in the world. Businesses already know they need to be where their customers are. But with the growing number of channels and constantly changing technology, it’s become harder than ever to manage conversations across channels. With the rise of bots, AI, and interactivity in messaging, these channels are quickly evolving from places we chat to places where we do business.Starting Price: $145 per month -
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AiEngage CRM
AiTrillion
AiEngage CRM is a complete customer relationship management platform designed to help businesses capture leads, automate communication, and close more deals from a single dashboard. Whether you're managing inquiries from your website, Facebook Ads, Google Ads, WhatsApp, or phone calls, AiEngage CRM centralizes every customer interaction in one place. Businesses can automate WhatsApp messaging, email campaigns, follow-ups, appointment scheduling, lead assignment, and sales tracking to improve efficiency and customer experience. The platform includes features such as WhatsApp Business Automation, Shared Team Inbox, Built-in Calling & Recording, Email Automation, Lead Management, Sales Pipeline Tracking, Task Management, Reporting & Analytics, and Workflow Automation. -
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Chyo
Chyo
Chyo is an AI-first customer service platform that enables businesses to create custom ChatGPT assistants tailored to their products, blogs, and brands. These AI assistants can be seamlessly embedded into websites to handle customer support and engage users effectively. Chyo offers 24/7 automated support, managing tasks such as FAQs, order tracking, and multi-language queries, thereby enhancing customer loyalty and satisfaction. The platform is designed for effortless integration, allowing businesses to embed the AI assistant on their website within minutes without requiring coding expertise. Customization options are available to align the assistant's appearance with the company's branding, ensuring a cohesive user experience. By automating customer interactions, Chyo helps businesses boost sales by providing personalized product recommendations and handling inquiries efficiently.Starting Price: €89 per month -
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WOZTELL
WOZTELL
WOZTELL is a conversational platform that connects WhatsApp, Instagram, Facebook Messenger, and webchat into a unified interface, enabling businesses to deploy chatbots, live-agent inboxes, and automated flows across all these channels. It supports integration of the WhatsApp Cloud API and features like interactive buttons, lists, and carousels, plus broadcast messaging and payments via WhatsApp. It offers no-code chatbot-builders and pre-designed templates for sales, support, and ecommerce, enabling organizations to handle customer queries 24/7, generate leads, manage conversations in a multi-agent environment, and integrate with CRM, payment systems, and AI (such as ChatGPT) for smarter replies. It also includes analytics, audience segmentation, and automation capabilities, enabling companies to broadcast targeted messages, enable conversational commerce (orders & payments through WhatsApp), and coordinate support across multiple channels from a single inbox.Starting Price: $49 per month -
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eBSEG Digital Messaging Platform will help your business to reach the customers via almost digital channels like WhatsApp, Facebook Messenger, Android/ ios notifications, web notifications, SMS, and emails. Increase Customer Engagement and Keep them updated with the latest products, services, news, and personalized financial alerts by using eBSEG Digital Messaging Platform. Start now and Enhance your Business Marketing Strategy.
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40
Gesprek
Gesprek
Elevate your social commerce to the next level. Gesprek is a conversational marketing tool that will supercharge your social media and messaging platforms into a well-oiled selling machine. Sell smarter, collaborate faster. Gesprek is an all-in-one messaging solution to generate, capture, and qualify leads and transform them into loyal customers. Close more deals with live chat. Activate and retain customers with interactive and personalized messages Provide real-time support with automation. Gesprek has everything you need to give your customer experience human touch. Gesprek empowers your sales and customer engagement teams to respond to messages across multiple platforms. Engage with customers on their favorite channel, whether on Facebook, Messenger, WhatsApp, WeChat, SMS, or even email or your website. Gesprek enables you to seamlessly manage your customers and qualify leads, all in one easy-to-read and user-friendly dashboard.Starting Price: $119 per month -
41
Exairon
Exairon
Exairon is a SaaS Customer Experience Automation Platform, which provides the opportunity to manage customer interactions through 15+ different channels such as WhatsApp, Webchat, Mobilchat, Instagram, Facebook, Telegram and Email, on a single platform, powered by artificial intelligence. Exairon: - Enables our virtual assistants and operators with Conversational AI and Generative AI capability, which we call MakinaGPT, to manage the conversation together with the 🤖 hybrid working mode. This means, unlike our competitors o Exairon MachinaGPTs can operate Autonomous, Semi-Autonomous or Hybrit/Human Controlled Automation processes without the need for any handover o Human/Conversational AI/Generative AI can take part at the time and situation most appropriate to customer needs, and in this way, it enables much higher volumes of customer interactions to be managed much more efficiently and effectively.Starting Price: $125/month -
42
Sanoflow
Sanodoc Technologies
Unify your customer conversations across popular messaging apps like WhatsApp and Facebook Messenger with our all-in-one omnichannel platform for seamless conversational sales, promotional messaging, and enhanced customer service. Robust business messaging platform for driving sales & customer experience. Connect with customers via WhatsApp, Messenger, Instagram, and more using a single omnichannel platform. Enhance your communication and deliver a consistent, unified customer experience. -
43
Simplify360
Simplify360
Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. -
44
Outwork AI
Outwork AI
Outwork AI is a sales acceleration platform that leverages artificial intelligence to enhance sales team performance and management. It offers comprehensive sales activity management, including visit reports, geo-tagging, and task tracking, alongside CRM functionalities such as managing opportunities, leads, contacts, and organizations. The platform incorporates AI-powered virtual assistants, including chatbots and voice-controlled interfaces like Amazon Alexa, to facilitate seamless data input and provide actionable insights. These tools assist sales personnel by prompting necessary actions, setting reminders, and delivering instant business analytics through conversational interfaces. Outwork AI's mobile-first design ensures that sales teams can efficiently capture data on the go, receive automated reporting, and benefit from intelligent notifications, thereby increasing productivity and enabling real-time managerial interventions. -
45
plusoft AI
Plusoft
Gartner indicates that artificial intelligence (AI) will be a common investment in the customer experience for years to come. Therefore, 47% of organizations will use chatbots for customer service and 40% will deploy virtual assistants. How about starting this journey right now? Ensure interactions with chatbots naturally and intelligently with plusoft AI, a hub of intelligent solutions offered in the software as a service (SaaS) model, in the cloud. The tool enables the construction and management of chatbots, voicebots and virtual assistants integrated with SMS, WhatsApp, Telegram, Facebook, website and landing pages, among other channels. Telemedicine has become a reality for millions of Brazilians. Today, it is already possible to schedule appointments, request exams and even perform pre-screenings through a chatbot. -
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respond.io
respond.io
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.Starting Price: $99 per month -
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DataOrb
DataOrb
DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data. -
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MuninX
MuninX B.V.
MuninX is a simple, cost-effective customer support platform built for businesses that want to handle support faster without the usual complexity. It combines easy setup, transparent pricing, and AI-first capabilities such as AI-assisted reply drafting, response improvement, ticket research, and smart ticket management. The goal is to make customer support affordable, efficient, and easy to run for growing teams.Starting Price: 9 EUR/agent/month -
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hello24
Hello24.ai
Sell on WhatsApp using our commerce, marketing & chatbot suite. Engage your customers on their preferred channel! Power your business with our conversational commerce suite today. Now Sell on WhatsApp. We help companies build strong customer relationships through WhatsApp – the world’s most popular messaging app. “Carry-out” your ordering, delivery, and checkout processes over WhatsApp with hello24’s cutting-edge ecommerce WhatsApp chatbot Deploy marketing campaigns in seconds. Upload customer data bases and set up your campaigns with a couple of clicks. Our conversational AI platform provides answers to your most frequently asked questions.Starting Price: $15 per month -
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Franz
Franz
Get back on top of your messaging. Franz is your messaging app for WhatsApp, Facebook Messenger, Slack, Telegram and many many more. Franz supports a great variety of business and private messaging & chat services like Slack, WhatsApp, WeChat, Messenger, Telegram, Google Hangouts, Skype, Zendesk and many more. It does not matter if you just want to keep in touch with your friends or are managing a multi-seat customer care team. Franz got you covered.Starting Price: $3.99 per month