Audience

For call centers, this digital software app will help automate customer service-client interactions for better call center experience.

About Optiwe

Optiwe helps you scale your customer service and sales teams by automating conversations in digital channels like WhatsApp, Facebook, Alexa, and Google Assistant. With our AI-first platform, you can create customer interactions adapted to the new normal. Do you want to serve your customers better and sell more? Stop using expensive solutions from the past decade. In Optiwe, every feature is AI-first and it's designed to help you optimize your digital interactions with customers. With Optiwe, you can train your AI Assistant one time and deploy it with few clicks to every modern digital channel like your Website, WhatsApp, Facebook, Alexa and Google Assistant. Optiwe analyzes every conversation and creates notifications to your customer service teams when a customer is frustrated or when there is a sell opportunity. Augment your reps with AI. During live chat sessions between your customers and your customer service teams, Optiwe provides AI recommendations.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Optiwe
United States
optiwe.com

Videos and Screen Captures

Optiwe Screenshot 1
Optiwe Screenshot 1
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Product Details

Platforms Supported
Cloud

Optiwe Frequently Asked Questions

Q: What kinds of users and organization types does Optiwe work with?
Q: What languages does Optiwe support in their product?
Q: What other applications or services does Optiwe integrate with?

Optiwe Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management