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About

Optiwe helps you scale your customer service and sales teams by automating conversations in digital channels like WhatsApp, Facebook, Alexa, and Google Assistant. With our AI-first platform, you can create customer interactions adapted to the new normal. Do you want to serve your customers better and sell more? Stop using expensive solutions from the past decade. In Optiwe, every feature is AI-first and it's designed to help you optimize your digital interactions with customers. With Optiwe, you can train your AI Assistant one time and deploy it with few clicks to every modern digital channel like your Website, WhatsApp, Facebook, Alexa and Google Assistant. Optiwe analyzes every conversation and creates notifications to your customer service teams when a customer is frustrated or when there is a sell opportunity. Augment your reps with AI. During live chat sessions between your customers and your customer service teams, Optiwe provides AI recommendations.

About

The messaging platform for conversational business. Sunshine Conversations lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. The way we communicate has fundamentally changed. With more than 5 billion accounts worldwide, messaging apps like Facebook Messenger, WhatsApp, and WeChat have made it easy to connect in a more personal way with friends and family from anywhere in the world. Businesses already know they need to be where their customers are. But with the growing number of channels and constantly changing technology, it’s become harder than ever to manage conversations across channels. With the rise of bots, AI, and interactivity in messaging, these channels are quickly evolving from places we chat to places where we do business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For call centers, this digital software app will help automate customer service-client interactions for better call center experience.

Audience

Companies that want to unify messages from every channel into one interface

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$145 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Optiwe
United States
optiwe.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/platform/conversations/

Alternatives

Alternatives

Personetics Assist

Personetics Assist

Personetics
Alexa+

Alexa+

Amazon
Amity Bots

Amity Bots

Amity Solutions

Categories

Categories

Integrations

WhatsApp
Alexa Smart Properties
Bird
Facebook
Facebook Messenger
Indigo.ai
LINE
Lorikeet
Meya
Môveo AI
Slack
WeChat
Zendesk
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk
erxes

Integrations

WhatsApp
Alexa Smart Properties
Bird
Facebook
Facebook Messenger
Indigo.ai
LINE
Lorikeet
Meya
Môveo AI
Slack
WeChat
Zendesk
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk
erxes
Claim Optiwe and update features and information
Claim Optiwe and update features and information
Claim Sunshine Conversations and update features and information
Claim Sunshine Conversations and update features and information