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ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.

ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.

FirstWave’s NMIS is a complete network management system that provides fault, performance, and configuration management, performance graphs, and threshold alerts. Business rules allow for highly granular notification policies with many types of notification methods. NMIS consolidates multiple tools into one system, ready for Network Engineers to use. Scalable, flexible, open, and simple to implement and maintain, NMIS is the Network Management System that underpins the operations of over one hundred thousand organizations worldwide – making it one of the most widely used open-source Network Management Systems in the world today. FirstWave enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.

At SafeDNS, we are committed to creating a safer and more secure online environment for SMBs, enterprises, ISPs, MSPs, OEMs, and Education. We have a global footprint, making the internet safer for millions of users in over 60 countries. With years of experience in the field of cybersecurity and DNS filtering, we offer cutting-edge solutions to safeguard your digital life. At present, SafeDNS serves more than 4000 businesses and institutions, and tens of thousands of home users worldwide. We do: -Web content filtering. We help you block all dangerous or unwanted websites such as pornography, violence, child sexual abuse and similar categories. -Malware protection. We also have your back against malicious sites trying to breach user devices either with viruses or information theft intent. -Cloud service. Additionally, we provide you with a cloud filtering service that requires no additional hardware purchase or software installation.

Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage and monitor your IT infrastructure proactively.

LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation. Bridge the gap between tech, teams, and IT with powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting.

TruGrid SecureRDP is the preferred Remote Desktop & RemoteApp solution for Service Providers, Windows Hosting companies, ERP Vendors, and Business IT. - TruGrid enables secure remote access to Windows computers, Virtual Desktops (VDI), RemoteApp (individual apps) anywhere - TruGrid is the perfect solution for Hybrid / Remote Work & Work from Home - TruGrid secures RDP with no firewall exposure & no VPN required - TruGrid makes Windows computers invisible over the internet - TruGrid maintains session privacy - TruGrid includes multitenant dashboard - TruGrid Zero Trust feature prevents ransomware between home and company networks - TruGrid includes MFA and supports Azure MFA & Azure AD - TruGrid complements or eliminates the complexity of Microsoft Remote Desktop Services (RDS) - TruGrid supports Windows, Mac, iOS, Android, and Chrome endpoints - TruGrid includes free setup and implements in less than 1 hour - TruGrid includes free 24x7 support

Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives. IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX™ gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience. Detect, alert and anticipate user experience challenges. Qualify and prioritize IT and third-party issues impacting Microsoft Teams and Microsoft Office 365. Ensure optimal Microsoft service productivity for your business lines.

Zomentum is a sales acceleration platform built exclusively for IT Partners that combines pipeline management, proposal and quote builder, sales automation, and reporting & analytics to enable frictionless MSP selling. With Zomentum, you can create documents 70% faster, increase deal value by 600%, and convert 100% more often. Thousands of MSPs use Zomentum today to generate more revenue, shrink sales cycles, and make buying easy. We've helped our customers generate close to $100M in revenue. Our mission is to nurture a strong and trusted IT partner network, revolutionizing the IT buying process so it is more enjoyable and more human for the world's small and medium businesses.

Bacula Enterprise delivers Physical, Virtual, Container and Hybrid Cloud Backup & Recovery software for the Modern Data Center - all from a single platform. Designed for medium and large organizations, Bacula Enterprise backup and recovery software brings unique innovation, modern architecture, business value benefits and low cost of ownership. Bacula Enterprise corporate data backup software solution uses exclusive technologies that increase the interoperability, power, flexibility and functionality of Bacula Enterprise into a wide range of IT environments such as enterprise data centers, managed service providers, software vendors or cloud providers. Thousands of organizations worldwide use Bacula Enterprise in mission-critical environments, including NASA, Texas A&M University, Unicredit, Swisscom, Sky, and many more. Bacula provides additional security features over other vendors and offers advanced, hybrid Cloud connectivity to Amazon, S3, Google, Oracle and many more.

Customer Experience Software Built for MSPs & IT Teams. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Customize your App per client and increase customer satisfaction and NPS scores. It's one pane of glass customers love. Reduce support tickets by up to 10% with ITSupportBot™. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. Improve engineer productivity by getting right ticket information the 1st time! Engineers are happier doing less admin. Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.

We provide business insights and expertise from our business consultants, through our core capabilities of cloud-using technology, to help your organizations make better-informed decisions for productive and profitable results. Our digital services data platform incorporates continuous intelligence that uses real-time context data to migrate, modernize and manage multi-cloud for their organization. Allows you to easily migrate physical, virtual, and cloud workloads to and from any environment with minimal risk and near-zero downtime with finely tuned automation at every stage of the process. Automatically and securely copies data Backup your all files or capture changes to one of our cloud storage data centers. Enables and manages two-speed information technology consumption, DevOps, and monitoring with cloud transparency around AWS, Google, and IBM across asset usage and costs. Certified experts across multi-cloud (AWS, Azure, Google, IBM) and next-generation tools.

Azure Lighthouse provides capabilities for cross-customer management at scale, letting partners differentiate services based on greater efficiency and automation. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. Reduce manual operational tasks and scale customer management by using cross-customer management features. Maximize visibility into customers’ environments from your own environment. Simplify engagement processes, such as onboarding, through automated workflows. Let your customers view and manage across partners from a single control plane, with precise and granular access. Build their trust by providing transparency and audibility into your activities.

Launch the Fiabee Value Added Service under your own brand to attract and retain your customers. Offer our service as if it were yours. Granular control over the content and permissions granted to users across all of their mobile and desktop devices, enabling secure mobile collaboration on the go. Extend the platform by integrating with other cloud processes, and empower your developer community by developing applications integrated with the Fiabee platform. Fiabee can be provided as Software-as-a-Service (SaaS) through Amazon Web Services (AWS) or it can be implemented in the operator's own cloud. Fiabee is a new value-added service. It can generate a new source of income for Telecom Operators and Service Providers by providing very effective mobile collaboration solutions in the cloud, and at a much lower cost of implementing Hardware and Software in-house. The "revenue sharing" and "pay as you go" models make launching the service fast and with very low risk.

An enterprise-wide platform with no handoffs, modules, rekeying or stale data where nothing can be lost or missed. Professional services automation (PSA) software providing the maximum degree of process automation so that user intervention is only required to add value - not to administer. Enable your business systems analysis to access data needed to make better decisions. The cloud-based professional services automation software that adapts to your needs. Take CloudBlue PSA wherever you choose to work with our free Android and Apple mobile apps. Deliver exceptional customer service with a world-class service desk that helps you leverage the full power of your services organization. CloudBlue PSA delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. Board updates are process driven so always correct.

Show Your Clients What a Modern MSP Looks Like. In one single white-labeled client portal, powered with automation, provide Ticketing, Service Catalog, Reporting, vCIO/QBR Automation, Client Training, Client Communication, and a Client Intranet. Fully integrated with Office 365, ConnectWise, Autotask, Syncro or BMS. A single integrated and secure platform to run all of your client touch points. Create a seamless and automated client experience all the way from ticketing to account management. Showcase your service catalog and make it easy to work with and buy from your MSP. The information clients provide about their IT problems and the information you need to fix them are rarely the same thing. That’s why CloudRadial has fully customizable intake questions and ticket triaging. To get the info you need and get it to the right place. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it.

A complete Unified Infrastructure Monitoring Suite for IT, Networking and IoT devices powered by AI. Powered by AI, Infraon IMS offers you a platform that provides precision monitoring, detailed insight and rapid troubleshooting for heterogeneous IT Infrastructure across enterprises of all sizes. Gaining real time reports and alerts on application and network performance on a single platform enables teams to collaboratively troubleshoot performance issues and proactively ensure top-notch service quality. Change from manual to automatic and simplify your IT tasks to skillfully manage all devices across multiple data centers from a single location. Equip IT workforce to seamlessly troubleshoot issues and ensure service excellence anytime and anyplace. Download, baseline and actively track any configuration changes in your network devices with color-code highlights, instant notifications and approval settings.

UNIFIED vCIO MANAGEMENT PLATFORM. Streamline Technology Business Reviews by Combining vCIO Activities, Technology Alignment Frameworks and Network Documentation in One Platform. Document. Document your clients' network in our integrated documentation platform. Review. Perform Technology Audit Based on Built-In Templates. Present. Deliver the report & give clients access to their own QBR dashboard. Features Highlights. Get all the tools you need in one easy to use solution. vCIO Dashboard. Single pane of glass provides quick insights into the most important areas of clients network and security operations. Present data from multiple source in an easy to navigate dashboard. Give your clients limited access to the information they care about the most. Technology & Security Review Frameworks. Leverage easy to use QBR frameworks. Out-of-the box QBR templates including industry specific standards like NIST CSF, ISO27001, PCI, HIPAA and more.

mspStack offers complete white label solutions and comprehensive support to help telcos, healthcare, and managed service providers (MSP) quickly and easily deliver cloud services to customers and stay ahead of the curve. mspStack's offerings include mspFlexx (turnkey cloud services) and mspEngine (service delivery solution).

With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Stay connected to your users and keep providing excellent service with DD Chat. Send templated emails that allow the user to add notes to the tickets or start chats with your techs. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP.

One platform to curate and sell everything-as-a-service IT propositions. Curate top-tier technology propositions with instant eCommerce, order management & subscription billing tools. Centralized MSP dashboard and automated provisioning workflows cut your deployment times and costs by up to 90%. Improve customer experience and reduce calls to your helpdesk with our intuitive customer self-service dashboard. Designed with the non-technical customer in mind, Encapto’s intuitive self-service interface brings together cross-architectural technologies to improve customer outcomes, reduce your support burden, create stickiness and provide effortless up-sell opportunities. So sit back, relax, and let your customers look after themselves. Design a branded storefront with your product catalogue so your customers can place orders on their own. Simple order flows allow you to upsell and cross-sell your products, add-ons, and unique offers.

Opsview monitors operating systems, networks, cloud, VMs, containers, databases, applications, and more. Business Service Monitoring, or BSM, allows you a much-enhanced view into your IT infrastructure – as opposed to looking at your infrastructure on a Host by Host basis. Your monitoring solution will understand resiliency, service / operational availability (SLA/OLA), and more. 200+ Opsview supported Opspacks and 4500+ plugins via the Nagios Exchange allow your business to quickly monitor IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise.

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.

Barracuda Intronis Backup – MSP is a software-only BDR solution designed to offer value to your customers by protecting what matters most, while creating new opportunities to expand your margins and grow your business. Intronis Backup and the ECHOplatform is a software-only solution that goes beyond file-and-folder and delivers secure hybrid local and cloud backup services that offer flexible, comprehensive data protection — complemented by a simple pricing structure and a centralized management portal. Intronis Backup is available at a fixed cost per SMB site, creating cost certainty for MSPs. Fixed pricing also makes it easier for MSPs to build margins and makes data protection a growth driver. Intronis Backup includes management and reporting tools you need to support SMBs effectively. And you can maximize your efficiency thanks to our tight integrations with core MSP business tools.

Experience seamless endpoint management, enhanced security, and real-time insights with Endpoint Central MSP Cloud. Streamline operations and deliver top-notch service to your clients with our all-in-one solution. Effortlessly onboard clients and deploy agents for swift endpoint management. Automate patching for efficient SLA compliance, ensuring client satisfaction. Manage a wide array of client endpoints, including laptops, computers, and mobile devices. Implement strong security measures, including configurations such as geo-fencing, corporate/complete wipe, etc for ultimate protection. Ensure client data privacy through data segregation and client-specific technician logins. Swiftly troubleshoot remote client endpoints for instant issue resolution.

Affordable, On-Premise PSA Software for Small to Mid-Sized IT Services Providers and MSPs. RangerMSP makes running your IT services business easy, fast and secure. Focus on delivering great customer service, winning more sales and growing your business. RangerMSP is simple and intuitive. Installation is quick and you can be up and running in minutes! Minimal training is required, it just works. You will be surprised how much it will help you track and stay on top of things in a very short time. RangerMSP has been automating IT services businesses and managed services providers since 2004, and has evolved based on actual user feedback. This is how we have been shaping the software to be exactly what you need. All your data is stored on a server that you own – whether on premise or in the cloud. You can control the security level, have direct database access for external reporting and use our advanced API. The database is open and the data is yours. Forever.

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update. Accelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders to run the business and professionals to focus on the most important work. By harnessing powerful automation, managers are enabled to deliver projects on-time and within budget with ease.

dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.

Get More Sales. Streamline Your Costs. Differentiate Your MSP. ID Agent helps your MSP sell your security stack to new and current customers by empowering you with real-time dark web search results (creating urgency), complete with sales & marketing-ready resources and coaching, so you can see profits within 30 days or less. Your Customers are often only concerned about their network passwords being exposed and are not really thinking about the breached 3rd party websites and applications that store their usernames and passwords. With three former CEOs of MSPs on staff, more Managed Service Providers globally rely on ID Agent than any other monitoring software to provide actionable cybersecurity threat intelligence. We have (literally) been in your shoes before, know what challenges and objections you face, and how to overcome them.

Cameyo is the secure Virtual Application Delivery (VAD) platform for any Digital Workspace. Cameyo makes it simple, seamless, and secure to deliver Windows and internal web applications to any device from the browser without the need for virtual desktops or VPNs. By enabling organizations to provide their people with secure access to the business-critical apps they need to stay productive from anywhere, Cameyo helps make remote & hybrid work, work. Hundreds of enterprises and organizations utilize Cameyo’s Digital Workspace solution to deliver Windows and internal web applications to hundreds of thousands of users worldwide.

Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s IT Management solution increases IT teams’ efficiency by providing seamless workflows across tools, drives improved service delivery and business productivity See for yourself why thousands of IT departments use Kaseya VSA IT Management software to centrally manage and automate all of IT. You ought to be able to deliver more value with less service delivery costs. Kaseya VSA provides IT departments with the IT Management tools they need to proactively manage their systems from a unified platform.

Benefit from the simplicity and ease of a digital experience management solution that natively integrates with Prisma SASE, including GlobalProtect, Prisma Access and Prisma SD-WAN, to optimize experiences for every user, without the complexity of installing additional software and hardware. Whether it’s supporting employees working from the office, their home, or any combination of the two, IT Teams need to quickly surface insights and proactively resolve issues across the entire service delivery path before business is impacted. With ADEM, encompassed with SASE, you’re only clicks from an answer to any performance question, for any user. Narrow down critical incidents and root causes using the greatest depth of experience insights available. With correlated performance metrics across all endpoints, networks and applications - you have all the visibility needed to manage experience.

Our XDR (Extended Detection and Response) cyber security platform provides deep visibility and threat detection across your endpoints, servers, cloud and your digital supply chain. We deliver the platform to you as fully managed service supported by our 24×7 Security Operations, with low cost and fastest enrollment time in the industry. Our platform is the foundation of effective cyber threat detection and response services. Providing deep visibility, great threat detection, sophisticated behavior analytics and automated threat hunting, the platform adds efficiency and value to your security operations capability. Leveraging our proprietary detection methodologies, including AI-empowered machine learning, our platform uncovers suspicious and anomalous behavior revealing even the most hidden threats. The platform creates high fidelity detections, flagging real threats and assisting SOC analysts and investigators to focus on what really matters.

Beautifully simple RMM, Service Desk & PSA software. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Identify and resolve issues before your users are impacted. Transform the efficiency of your IT services with powerful, yet easy to use, automation. Full support for Windows, Linux, Mac & SNMP devices. It takes a team to deliver great customer service. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues.

Cut the cost and reduce the complexity of delivering cybersecurity with StratoZen. MSPs require the best in cybersecurity to keep their clients secure. ConnectWise now offers StratoZen co-managed SIEM solutions and SOC-as-a-Service that integrate with your current security offerings to closely monitor and work within your system. StratoZen was built with service providers in mind, offering unmatched flexibility and high levels of accuracy—so you can take your security practice to the next level. Enjoy the benefits of a comprehensive SIEM-as-a-service solution that’s fully hosted in the cloud—without the hassle or high expense. SIEM systems and output are complex. A co-managed SIEM does all the heavy lifting for you—so you always get the highest level of both value and security. Avoid the headache that comes with building and maintaining an in-house Security Operations Center (SOC) with StratoZen’s flexible SOC options.

You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. Access all of your customer knowledge from one IT service management system. Make life convenient for your customers with your own brandable customer portal. Keep on top of your business’ health with crystal-clear dashboards and reports. Solve issues fast while onsite with our MSP Manager mobile app. Simplify logistics with easy and quick scheduling. Capture the essentials with quick ticketing that lets you get back to work. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up.

Virtuozzo, is a global leader in alternative cloud enablement, providing unique, purpose-built software which enables infrastructure and platform solutions to over 600 service providers around the world. Performance, flexibility, and ease of use define the product line up. Our partners can quickly, cost effectively and profitably create alternative private, public, hybrid or multi-clouds, rivalling those from major cloud providers, but with greater ROI, and customization. Service providers and enterprises can choose between various products and capabilities, using software defined networking, storage and powerful compute management and monitoring. Virtuozzo’s primary products allow for the rapid construction of virtual private servers (VPS), IaaS, PaaS, Storage-as-a-Service, Kubernetes-as-a-Service, WordPress-as-a-Service and Anything-as-a-Service (XaaS).

Every business needs to back their data up off-site, whether that be for long-term storage or quick recovery in case of disaster. Companies continue to look for easier, cheaper, and more flexible alternatives to maintaining their own off-site storage. This is why BaaS and DRaaS continue to gain momentum. Veeam Cloud Connect gives you all the functionality you need to save the day for your customers, no matter where their data resides, with fast and secure backup and replication to the cloud. Plus, your Veeam-powered services stay front and center so you can be the hero. Empower your customers with a backup and recovery solution that is securely designed for multi-tenancy and scalability. Get started quickly with native integrations for trial provisioning, plus monitoring and management tools. Grow your offering through partnering options that fit your business, whether you resell, brand, or host your own cloud.

Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.

DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. DeskDay centralizes the operations for MSPs with a unified PSA with the service desk, projects, billing, reports, timesheet, quality assurance, announcements, and a built-in multi-channel support ecosystem for end-users, IT-Connect. With access to real-time data across service delivery, customer satisfaction, tech management, profits, and more, DeskDay enables MSPs to run their operations efficiently, cost-effectively, and with minimal need for third-party tool integration.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

Our portfolio of solutions enables you to build comprehensive security services that include prevention, detection, and response across attack surfaces such as email, endpoint, network, and more, creating layers of security around your customers’ data, users, and reputation. When partnering with us, you have one number to call when a security event occurs, although, we may call you first. Our team takes a proactive approach, enabling quick response and reducing the damage an event can have on your customers. Get the best email security service out there. Protect customers’ mailboxes, browsing, files, and data against all 13 email threat types such as ransomware, account takeover, and spear phishing. Enhance your protection for today's modern IT environments, our multi-tenant, next-generation SASE firewall combines network protection, web content filtering, SD-WAN, and more. Provide a holistic managed security service that secures your customers everywhere, all the time.

Unified Office, Inc. is a leading Managed Services Provider of Business Class Communications Services to Small and Medium-sized Businesses. Unified Office is a provider of fully managed business VoIP services, integrating a quality and support program that starts with a prospect engagement, through a site survey, network and call quality assessment process, and extends all the way through the integration, testing, deployment and support lifecycle. Around the clock, we proactively monitor all end-to-end service assets (on-premise, private/public cloud, hardware, software, quality, availability), using specially developed diagnostic tools. Our commitment to supporting our business customers and resellers is paramount. Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. There are huManaged VoIP services provider Unified Office has extended its year-old Internet of Things (IoT) operational performance service.

We offer MSPs flexible, reliable, and creative cloud-unified communication solutions, so they can grow their business with focus and clarity. BVoIP was forged out of the real pains and frustrations of actual MSPs. This is because before we were in the business of helping MSPs, we were one for 17 years. As an MSP, we saw first-hand how the industry’s approach to communication is fundamentally wrong, betting everything on a scrappy network of unreliable products and services. This often led to a high burn rate and excessive time spent on the customer help desk. It was clear that we needed simple and scalable communications solution. That’s why we created a new way for businesses to communicate using cloud technology; for businesses to save time in the back office and to never hear the words “can you hear me now” ever again. Now, armed with an integrated and standardized communications platform that actually helps customers, we’re giving MSPs the answer they so desperately need.

We provide privileged access management for MSPs, including protecting customer admin accounts and securing the identities of their customers. At CyberQP we believe that MSPs are the only solution to the cyber problem for small and medium businesses. That’s why we take our partnership with the MSP community so seriously. Create accounts and passwords on-demand when technicians need them with leading-edge security and zero-standing privilege. Automate tasks and manage privileged, admin, and service accounts across environments. Protect organizations from internal and external threats by verifying the identities of people who call your help desk in less than 30 seconds. Empower your MSP’s technicians to manage and control who has privileged access for specified periods of time. For MSPs, it can be difficult to discover admin and privileged accounts across their customer base. With our automation, we make it effortless.

Ahsay Backup Software is specifically designed for Managed Service Providers, System Integrators, or IT Consulting Companies. It enables them to offer secure managed, cloud-hosted, and on-premises backup services to clients and earn a stable recurring income. The whole solution is built on a client-server architecture: The server-side centralized management console (AhsayCBS) can be installed on your backup server hosted in your data center or on a cloud platform like Microsoft Azure. We offer a hosted AhsayCBS instance if you don't want to host it. On the client side, there are three backup agents: AhsayOBM, AhsayACB, and Ahsay Mobile, which you can install on your customers' endpoints and devices. AhsayOBM backs up servers, databases, virtual machines, NAS devices, and Microsoft 365 user accounts as an administrator; AhsayACB backs up files on desktops, laptops, and Microsoft 365 as individual users. 

Cyber-as-a-Service for MSPs. Cyber risk is hard to explain, difficult to see, and expensive to manage for MSPs. SKOUT makes it easy to see your risk, makes cyber affordable, and we help MSPs sell it. SKOUT is a cloud-native, streaming data analytics platform built to deliver effective and affordable cybersecurity products for SMBs, delivered through MSPs. Cyber-attacks don't stop after 5pm. The SKOUT Security Operations Center is available 24x7, 365 days a year to help our MSP partners keep their customers secure. Get a 360 view of alerts and alarms by visualizing your data on our Customer Security Dashboard. SKOUT's flexible alerting and support functions as an extension of your team by working directly with your NOC, help-desk, and technicians. SKOUT connects the dots when it comes to cybersecurity. Layer in fully-managed security monitoring (SOC-as-a-Service), endpoint protection, and email protection and save on the hidden costs of configuration and management.

MSSPs, MSPs, and consulting firms leverage Cynomi's AI-powered, automated vCISO platform to continuously assess client cybersecurity posture, build strategic remediation plans, and execute them to reduce risk. SMBs and mid-market companies increasingly need proactive cyber resilience, and ongoing vCISO services to assess their security posture, enhance compliance readiness, and reduce cyber risk. Yet managed service providers and consulting firms have limited resources and expertise to handle the work involved in providing virtual CISO services. Cynomi enables its partners to offer ongoing vCISO services at scale, without scaling their existing resources. With Cynomi’s AI-driven platform, modeled after the expertise of the world’s best CISOs, you get automated risk and compliance assessments, auto-generated tailored policies, and actionable remediation plans with prioritized detailed tasks, task management tools, progress tracking, and customer-facing reports.

Powerful MSP IT Roadmap App for vCIOs. Create 5-Year client IT Roadmap plans with accuracy and speed using continuously updated warranty, purchase date and end-of-life information. Better plan for upcoming projects, agreement changes, asset replacement, warranties, etc. Prepare quarterly reports for QBRs in a fraction of time. Allow clients to budget ahead with accurate plans for cloud, hardware, software and services. Generate reports, budgets and summaries for quick review customized with branded colors, logos, etc. Find help features in the product for ease-of-use and ongoing support.