TruGrid

Pros: We've been told for years run away from RDP due to security compromises. But now with trugrid we can have a simple, yes safe and secure method of using RDP. The fact that it can integrate in with Entra ID is a huge plus and eases implementation and management

Cons: The only slight con is the web portal could use a little clean up and simplification.

Overall: It's a great tool that I'm happy to finally know about. It was recommended by a peer and then found at Tech Tribe as a preferred vendor

Pros: TruGrid provides a remarkably seamless remote access experience that feels very stable even over lower-bandwidth connections.

The setup process is straightforward, and the integration with existing identity providers (like Azure AD/Okta) simplifies security management immensely.

Cons: I would like to see more advanced customization options in the end-user portal to further streamline the interface.

The initial configuration documentation could be a bit more detailed for specific complex network setups.

Overall: TruGrid has been an excellent addition to our IT toolkit. It has significantly reduced the time our team spends on support tickets related to remote access. It balances robust security—like MFA enforcement—with a user-friendly experience that doesn't require constant training. For any organization looking to secure their remote workforce without complicated VPNs, this is a top-tier choice.

Pros: Very useful. It's a good solution for remote connections. Easy to install and to set up. Their support is also very helpful when we need assistance.

Cons: Sometimes issues are not as easy to see, but the good thing is that we can count on their support.

Overall: It is a very good product. Easy to use and set up. It does not require much configuration and their articles help during the process.

Pros: TruGrid allows secure remote access to computers and servers without the headaches of VPN. It is fast and responsive to use and simple to configure. It is centrally managed in the cloud and can be used for many computers, or on a single computer. It provides end-to-end encryption and uses a zero trust model.

Cons: Nothing, really. TruGrid didn't provide phone support several years ago, but they do now. Pricing went up last year, but that is happening with almost every product.

Overall: TruGrid provides simple, affordable, secure remote access. If you have one computer or a hundred, this solution makes providing remote access easy.

Pros: Perfect, easy solution for my customers to remote in to their office computers. Then, there's the added benefit of RemoteApp without all the complex config.

Cons: I don't like having the minimum Qty of seats as I am a 1-man shop and don't need that many seats. I also didn't like the price increase, but who does?

Overall: Excellent Solution and very satisfied. Their support is top notch!
Perfect, easy solution for my customers to remote in to their office computers.

Pros: Easy to set up, amazing onboarding, onboarding staff and technical support. Easy to integrate to Microsoft Office 365.

Cons: I have to write 50 characters, but the only thing I am not thrilled with is the 20 user minimum.

Overall: So far, so good. Worked through set up and initial onboarding steps. Everyone has been helpful, kind, patient and I am looking forward to deploying for the client.

Pros: We have started using TruGrid about 5 years ago.
It allows us to continue to use RDP without all the risks and security concerns.
We're able to lock down user sessions easily based on client security requirements, utilize SSO, and without opening up any ports on the firewall.

Cons: There aren't really any cons that we've experienced over the years.
The development team has been adding a good amount of features over the years, and in a rare case we encounter an issue, support has been very responsive.

Overall: Highly recommend to anyone who needs a secure/zero trust RDP solution.

Easy to deploy.
Responsive Support.
Cost Effective.

Pros: Easy to set up and use.
Very secure.
Support is fast and excellent when I need them.
Great pricing.
End user feedback is they love it.

Cons: Nothing I can think of.
If I had to think of something maybe the ability to automatically disable accounts that have not been used in x number of days.

Overall: An excellent replacement for remote desktop. I am able to give end users access to their work desktops from their home computers. I also use this for virtual desktop environments.

Pros: The application works great and has been a life saver for us. We started using this during Covid. It allowed us to provide remote access services to our end users without having to modify or reduce our security posture. The ease of deployment and simplicity of using the application make it a much better tool than a lot of it's competitors.

Cons: The only complaint that we had as new users was the lack of SMS as an option for MFA. However, they addressed that by adding that option.

Overall: Overall, we highly recommend TruGrid to our customers and our competitors. It is a standard part of our deployment package for sites with desktops. While it is AD based, there are options for systems without domain access.

Pros: An MFA solution to RDP.
RemoteApps.
Security.
Ease of use once configured.
Quick setup for customers when hosting their AD

Cons: No session recording available.
Minimum license quantity restriction. - Price increase towards minimum.

Overall: TruGrid support is most likely my favorite aspect. I seem to get almost instant answers when contacting their support team. When setting up RemoteApp, their support team walked me through every step of the way and provided a solution for my customer that I didn't even know I had beforehand.

Pros: Easy to configure and manage, users love how simple it is for them to access their device and feel protected with that second layer of security.

Cons: Been using it over 3+ years and so far don't have any negative comments on the service.

Overall: Highly recommend this product and service. We started using it right when the pandemic started and needed a secure and easy way for users to login to their workstations. We came across this product and started to use it. We quickly implemented it to all clients and til this day still use it when users need remote access.

Pros: Administration is easy once the software is set up so I can control which machines are accessible to given users. Dual-monitor support is also very nice, making it as seamless as possible for anyone to use their computer remotely.

Cons: A few times I've had issues where I had to reboot the server to get TruGrid to behave properly (to be fair, may have been a server issue).

Overall: Good software that makes it easy for end users to have access to multiple computers which is easy to administer once set up.

Pros: TruGrid's intuitive dashboard and simple login process make it easy for end-users to access their resources remotely. The inclusion of two-factor authentication and support for Azure AD and Office 365 logins further enhances security without adding unnecessary complexity. As a managed service provider, the month to month pricing makes it a cost-effective option.

Cons: My users are able to contact TruGrid directly which I thought would be great, but can be a deterrent it they get different communication. Perhaps TruGrid could put together a set of guidelines for customer support to be more supportive of the resellers.

Overall: TruGrid is an excellent choice for businesses looking to enable secure remote work without the hassle of traditional remote desktop solutions.

Pros: MFA out of the box.
Works with Microsoft identifies.
Use your existing users.
RDP to anything you can ping.
Affordable.

Cons: Take a minute to get used to on the admin side but easy breezy once you get through it. its a unique way of delivering that works.

Overall: When I first started, I wasn't sure if it was for us, but it has proved to be very successful with our user base. It is phenomenal how well it works. We do not get any complaints from users, its secure, and flexible. The price is right too!

Pros: Super easy to set up and administer.
Great Support, chat support is available from the desktop connector which is great for the end users.
Very Secure.

Cons: Web portal almost not accessible from a mobile phone.

Overall: Solid product, if you're looking for a set it and forget to app, this is it.
Your users will love it as well.

Pros: Zero configuration on our firewalls. Fast connection, 2FA, Active directory sync. Its also easy to configure for non AD environment.

Cons: Need more in depth reporting for user activity. Need to enhance the GUI portal.

Overall: Performance wise, the product is solid. All of our users are happy to use it. The ease of use with the users is a plus. Users are able to understand the 2fa process.

Pros: Great security and ease of deployment. Deployed on a large scale within a day as opposed to alternatives which require VPN prep.

Cons: A bit confusing to understand at first, but once you get the principals it is easy to use.

Overall: Excellent tool for remote access especially when security and ease of deployment are contributing factors.

Pros: This product is simply amazing. Super easy to deploy, easy for end users to use and understand, and almost zero administration needed after setup. Sentry agents is lightweight and uses little resources.

Cons: We have been with TruGrid for several years and went through some of their development pains and growth pains…but even with that I can’t think of anything to list as a con.

Overall: Great product that really helped us deploy remote work workers during COVID and has continued to be our go to for remote access since. As the agent updates when the connector is launched there is no patching/updating nightmare. Sentry can now be updated via the console so it’s even easy to update. Technical support has always been good…but have had so few issues we don’t contact them often. Bottom line…this is the easy button for secure remote access!

Pros: TruGrid is secure, extremely fast, and crystal clear. It supports MFA with a clever push notification system and uses the end-users' existing credentials. It supports multiple screens and has excellent control options for insecure/untrusted devices.

Cons: The setup is a little fidgety, and sometimes, we have support tickets related to DNS resolution issues when local IP addresses change. However, the performance benefits are well worth it.

Overall: TruGrid is the best way to remote control a corporate workstation on the market. Your end-users will love you for delivering this solution.

Pros: We have been using TruGrid for our clients since 2020. It is the most reliable and secure option for remote access to a desktop or an RDS server. Our customers comment on how easy and fast it is to use.

Cons: There can be a couple of small tricks to getting it setup but once you learn how to do it it is easy to deploy and use daily.

Overall: Overall we would not hesitate to use TruGrid with any of our clients.
It is fast and secure and our users and clients love using the product.