Audience

Customer service and sales teams from enterprises of all sizes.

About Diabolocom

For 20+ years, Diabolocom has redefined customer engagement. Our cloud-based Contact Center as a Service (CCaaS), powered by our proprietary generative AI, provides the smart automation, reachability, and insights today’s customer service and sales teams need.

From real-time transcription and satisfaction analysis to next-best-action recommendations, our AI Assistant seamlessly supports each customer interaction for faster resolutions. Diabolocom combines native AI for CX with telecom services to deliver a unique, hyper-customized telephony experience. By automating routine tasks, your teams focus on what truly matters—driving customer loyalty and growth.

We integrate smoothly with CRMs like Salesforce, Oracle, and Microsoft, giving teams full visibility to fuel business growth. Industry leaders like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom for customer experiences that stand out.

Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, Diabolocom offers API access

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Diabolocom
Founded: 2005
France
www.diabolocom.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Diabolocom Frequently Asked Questions

Q: What kinds of users and organization types does Diabolocom work with?
Q: What languages does Diabolocom support in their product?
Q: What kind of support options does Diabolocom offer?
Q: What other applications or services does Diabolocom integrate with?
Q: Does Diabolocom have an API?
Q: What type of training does Diabolocom provide?
Q: Does Diabolocom offer a free trial?

Diabolocom Product Features

Artificial Intelligence

For Healthcare Not Supported
Multi-Language Not Supported
Chatbot Not Supported
For Sales Not Supported
Rules-Based Automation Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Virtual Personal Assistant (VPA) Not Supported
Process/Workflow Automation Not Supported
For eCommerce Not Supported
Image Recognition Not Supported

Business VoIP

Call Parking Supported
Call Recording Supported
Contact Management Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported
Encryption Not Supported
Ring Groups Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported

Workforce Optimization (WFO)

Quality Management Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Performance Management Not Supported
Surveying Not Supported
Workforce Management Not Supported
eLearning Not Supported

Diabolocom Additional Categories