CoSupport AI Alternatives

Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience. Give customers personal touchpoints with your brand through the familiar medium of messaging. Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Intercom connects your tools and workflows so you can communicate personally at scale. Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.

ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Furthermore, ThinkOwl helps analyze customer data and provides advanced reports that enable users to get real-time insight into operations via key performance metrics across topics, teams, and channels. Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-ey view of all your customer data. ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

ioni is an AI-powered platform designed to enhance customer support productivity. By leveraging ChatGPT-4, it accelerates customer support team's work through auto-responding in a human-like manner, resulting in improved response time, cost savings on agents, and more accurate responses.

Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience.

Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.

Intellecta is trained on your company's data and uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta enhances your social media presence by automatically liking, replying to comments and DMs, and moderating by flagging and removing negative comments to protect your brand's reputation and ad spend. Extract real-time insights from your social networks, email, and chat to understand customer interactions with your brand. This enables you to spot trends and identify problems early, staying ahead in customer engagement. Intellecta enables manual input, allowing users to upload documents or input data directly for precise knowledge integration and customer support enhancement.

Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses.

Engage, convert and retain your customers on the touchpoints they prefer at any time. Provide multilingual AI-powered self-service that understands customers intents. Automatically localize your language and dialect to match your customer’s preferences. Instantly answer customers questions and inquiries. Convert booking, refund or purchasing requests into a placed order by AI-powered self-service. Place cancellation or complaints requests about products automatically, no need for agent support. Free up time of repetitive tasks and let your team focus on what matters. Stay on top of your current operations including sales, marketing and customer support interactions. Support business users with analytics and management dashboard to get a full insight about workflow. Live agents manage all live conversations across channels from one unified desktop.

Drive revenue and retention using autonomous AI agents that engage users across the entire customer journey. Drive growth with automated onboarding, activation, and retention processes using autonomous ai agents that send personalized, high-converting emails to your customers. Break free from managing complex workflows, and concentrate on building your product. Simply let Waitlyst know your primary focus and consider it done. Stay on top of growth and pre-empt changes in user behavior. Our zero-setup reports equip you with the key data needed to drive growth through informed decisions. Waitlyst works by unifying all of your company’s customer data and activity in one place. It eliminates data silos, giving you the insights needed to help drive revenue and retention.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.

Hypergrowth companies such as Bonami, Twisto, Expan.do, Sanasport and many others are using OneTone.ai Automated Supervisor to monitor 100% of their customer communications and to identify issues leading to customer & revenue losses. OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. By using OneTone.ai you can: - Save 25%-50% of your CS & QA Leaders and Supervisors time. - Compare qualities of your agents in a minute based on real-time data from 100% of their conversations. - Replace manual reviewing and improving (feed-backs) of your customer support agents by automated AI solution. - Get a quality comparison of all your multi-language agents. OneTone.ai monitors issues such as: - Missing CTA (Call-To-Action, e.g. not added link to the product, no solution provided, etc.) - Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes

Built for B2B support, SupportLogic is easy to deploy and starts providing significant return on investment in a few weeks. As a cloud solution, SupportLogic seamlessly integrates with the systems of record you already use. SupportLogic applications are turnkey; simply turn them on and start driving actionable insights. SupportLogic acts as a force multiplier for your CRM/ticketing system, unlocking actionable insights from unstructured data surrounding support interactions. Security is top of mind at SupportLogic. From your very own virtual private cloud deployment, to rigorous security and privacy measures, your customer data is always safe and secure. Pinpoint cases with breached SLAs, negative customer sentiments, or escalation requests. Create custom case lists leveraging signals extracted by NLP such as predicted escalation.

Connect to your knowledge sources and start automating incoming requests by as much as 80%. Continuously augmented knowledge articles. Provide precise and conversational answers for a delightful experience. Leverage Generative AI to get started effortlessly using just your knowledge sources. Integrate with existing backend systems, hand over conversations to agents smoothly, and share images, knowledge articles, and external links. Simplify complex support scenarios and improve self-service rates. Promote process compliance and onboard. At DeepConverse, we focus on helping to provide superior customer service and support through our AI-driven platform. Go beyond traditional chatbots to bring a seamless AI and automation solution that answers questions, provides rich automation, and improves customer engagement and satisfaction. Our AI chatbots are primarily used for customer service, customer support, IT support, and multi-channel assistance.

Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

AskHandle is a personalized AI support system that leverages advanced generative AI and natural language processing (NLP). With a proprietary Codeless RAG, it allows organizations to harness the tremendous capabilities of retrieval-augmented generation simply by adding information to the data sources. AskHandle provides an exceptionally user-friendly and straightforward way to create and manage AI-powered chatbots, enabling businesses to streamline and personalize both their internal and external customer support processes.

Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey. Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries, and headless React components, you can build customer support as an integral part of the user experience. Give your customer support team the tools they need to automate the mundane, so they can focus on what matters, delighting customers. Configure the instructions, behavior, and design of your chatbots and agent apps, and experiment with them in a playground environment before deploying. Learn how your customers and agents interact with your AI apps to spot deficiencies in your knowledge and address them.

Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM.

Transform your customer experience with Maven’s generative AI without the complex setup. Delivers answers grounded in truth for even the most challenging questions. Can ingest any kind of structured or unstructured data to be deployed with one line of code in days, not months. Easily integrates into your knowledge and ticketing systems, with advanced security and compliance standards. Forget bot frustrations and manual decision trees. Maven is not just another ticketing system or chatbot. It’s a comprehensive generative AI native solution designed to transform the customer support landscape, without the headache. Our generative AI solutions accurately answer, personalize user interactions, and take action across the entire support workflow. Empower customers to easily find what they need, wherever they are, with AI help desks and conversational chat agents. Empower human agents to provide the best proactive support with advanced AI knowledge search and co-pilot assistants.

AI writing assistant for customer-facing teams. Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams. Sapling provides functionality for autocomplete, spelling and grammar checking as well as snippets/canned messages/text expander. All services can be self-hosted, provided on-premise or cloud-premise to meet enterprise security and privacy requirements. Spelling and Grammar checking APIs allow users to integrate Sapling's language models into custom applications and use cases. Sapling Suggest retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. Empower agents instead of providing brittle, decision tree-based chatbots.

Discover the perfect intersection where AI enhances customer support. A sleek, intelligent AI-powered ticket system, designed to optimize productivity. Transform your actionable tickets into to-do lists, organize them into tabs, all wrapped up with best UX. Say goodbye to sorting through ticket to find what requires action. Userscom identifies the important tasks and turns them into to-dos. This is a productivity booster. Get clarity while responding. See customer plan, email, and custom attributes on the right side of the ticket for more personalized interactions. Embed our contact form on your website & reply to the queries from our intuitive dashboard. Easily send responses to your Userscom dashboard by using our API into your existing forms.

All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.

HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.

If you dream it, the world’s first generative AI for CRM can create it. Get ready. Einstein GPT has entered the chat. Tailor every customer interaction with AI-generated emails, conversations, and offers built on your real-time data. Boost productivity with insights across sales, service, marketing, and commerce embedded in your flow of work. Create new experiences easily with low-code tools to build custom predictions and recommendations, no data scientist required. Guide sellers from prospect to close, forecast accurately with real-time data, and accelerate time to close with conversational intelligence. Deliver personalized experiences and save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value. Personalize engagement, grow relationships and revenue with real-time insights, orchestrate intelligent journeys, and make timely recommendations.

In today's user-centric landscape, outstanding customer support is non-negotiable. Balancing efficiency, personalization, and resource management can be challenging. Enter SupportRep.ai – your catalyst for redefining user support. Our AI-driven platform optimizes customer assistance, boosting satisfaction and resource allocation. Join us to explore SupportRep.ai's transformative features: Automated Efficiency: Uncover how our chatbot streamlines routine inquiries, liberating your team's time. Personalized Engagement: Witness AI-powered personalized interactions that enhance customer relationships. Simplicity in Integration: Irrespective of tech skills, seamlessly incorporate SupportRep.ai into your systems. Empowered Knowledge Base: Elevate support with a knowledgeable chatbot by integrating your information. Experience the evolution of user support with SupportRep.ai. Let's delve into these game-changing solutions awaiting you.

Reply quickly and efficiently to all your comments with our AI-powered tool. Access comments on your advertising content from all your accounts. Stay connected to your community 24/7 by automatically liking their comments. Increase the reach of your videos by replying to as many comments as possible. Replying to your audience will create a closer-knit community and encourage more interaction. A quick reply will increase your chances of converting your customers if they're interested in one of your products.

Utilize your knowledge base to create intelligent chatbots called Experts that provide quick and accurate answers to your customers' inquiries, increasing customer satisfaction and loyalty. An AI-Powered Business Expert is a chatbot that has been trained to intelligently answer questions about a set of uploaded documents. This chatbot can become an expert on your business processes, allowing users or team members to talk to the chatbot anytime to better understand your business or its processes. Any documents that detail your business processes can be uploaded to the chatbot. This could include procedures, policies, and guidelines. We currently support uploading PDFs. The complete documents are not stored, only their content is securely saved using Google Cloud servers. The content is restricted to be accessed only by users who engage with your Expert.

NewRA serves as an open-source alternative to AI-based chatbot applications, offering the ability to craft interactive AI-based chatbot with custom prompt input for various purposes such as Lead qualification, Product launch, User onboarding, and Customer support. AI chatbot, OpenAI , Generative AI, Enterprise AI , Langchain, Vector Database, LLM, and Function calling integrations.

Elevate your customer support to new heights with Inline Help – the ultimate solution for proactive support that anticipates and addresses customer questions before they even ask. Seamlessly integrating your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that dynamically generates content tailored to your users' needs. With our innovative 'Explain This' feature, users can access instant, real-time explanations right within your application, empowering them to find answers efficiently without leaving their workflow. Interactive tooltips provide further guidance, ensuring a smooth and intuitive user experience, all while maintaining a non-intrusive presence. Our responsive chatbot is always on standby to assist users with any queries they may have, reducing the need for human intervention and streamlining support processes. Efficient ticket response management ensures that customer inquiries are addressed promptly and effectively.

Slash repetitive grunt work by up to 87%. Give your service agents time to resolve challenging customer situations and serve more customers per hour than ever. Shrink first response and resolution times. Grow messaging support and website engagement. Deflect customers from phone and email support services. Provide exceptionally fast support, answer customers' FAQs and generate leads with a standalone chatbot. JennyBot works from your live chat window and deflects over 80% of frequent issues, saving time for your human agents. Simplify buying at scale. Grab upsell opportunities with value-added human support from your agents and conversational process automation from AI customer service chatbots. Support your customers 24/7 with instant answers and robotic process automation for tasks like stock checking, delivery reporting and ticket creation. Customer request automation saves your team up to 330 work hours per month.

EchoHQ is fast and efficient, which mirrors the skills of a seasoned human support agent but faster. Equipped with an extensive database of information, services, and SOPs, it tackles calls and responds faster than the blink of an eye. Infinite support agents at your command - no queues, no delays. Train once, and EchoHQ remembers, delivering precision on every call. Availability that never sleeps, for support that never stops. Train all agents in one go, with immediate results. EchoHQ's 99% confidence in your policy comprehension. Speak your customers' language naturally and instantly.

Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human

Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!

We specialize in helping customer service representatives create responses to messages quickly and efficiently. Our platform streamlines the process, allowing reps to generate responses with ease, and ultimately saves them valuable time. Caden takes your customer care response game to the next level. By training the program to generate responses in your style through simply replying to a large number of emails, you can save valuable time and ensure consistency in your responses. Whether you want to keep it professional or add a touch of personality, Caden's bot customization options allow you to make it uniquely yours. Caden AI is an incredible tool designed exclusively for customer service/support representatives, aiming to revolutionize email communication. Our innovative platform combines the convenience of email templates with the power of artificial intelligence to generate intelligent responses for incoming messages when templates are not available.

AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time. Ticketing platforms show how to push your team to be faster. We show you how to make your service level better. Track which topics don't get the best replies, and which answers should become the company's standard. Find out where your team is wasting time searching for data, and is it worth the CSAT score you get for it. Reps delivers precise solutions to complex customer problems to dramatically enrich your self-service experience.

ezdesk solution is a comprehensive software platform that enables businesses to provide exceptional customer support and effectively manage customer inquiries, issues, and requests. This tool is essential for businesses of all sizes to enhance customer satisfaction, streamline internal processes, and maintain a positive brand image. AI algorithms can automatically tag and categorize incoming tickets based on their content, enabling better organization and prioritization. By analyzing historical data, AI can predict periods of high-ticket volume, allowing support teams to proactively allocate resources and manage staffing levels. AI algorithms can analyze the content of incoming tickets and intelligently route them to the most appropriate department or agent based on the nature of the issue.

A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.

Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront.

Automate and optimize your customer support with a ChatGPT-powered bot, in less than 4 minutes. Your bot will resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. You provide the best online shopping experiences around. Now, upgrade customer convenience and make sure that no cart goes abandoned. Guide customers through complex workflows like returns and refunds, delivery detail changes, or order tracking with ease. Our technology empowers customers to self-serve, freeing up support agents to focus on more complex cases. Our AI technology can quickly resolve simple cases such as shipping and order status, product stock, and warranties, providing customers with the information they need in real time.

Let AI automatically get valuable data from your customer conversations into Google Sheets and trigger automated responses with a chatbot. Connect your customer messaging channels to a Google Sheet. Use sheet column headers to tell AI what data you want to collect. Add your own data to a Google Sheet and trigger automated responses. Manually sifting through chat transcripts is tedious and prone to error, and you can't rely on automated chatbot flows to collect data as customers go off script. Botsheets work in the background to find and write the data you need. It takes 2 minutes and zero code to set up and begins working immediately. Just add column headers to a Google Sheet to prompt AI for the data you want, then connect a messaging channel in a few simple clicks. Botsheets automatically extract the data you need and writes it in a few seconds. Add your own business data and trigger automated responses with a call to action.

Serve more customers automatically. Your SaaS business FAQs are handled by the AI bot. Your customer service agents have to work less. Increase deflection rate in messaging channels. Agents can focus on sales and complex issues. Bot gives accurate answers to customers. No need to repeat when transferred to agents. Conversational bot with NLU and intent detection. Enterprise grade with top SaaS-specific templates. Build bot in one language, automatically knows all. AI suggests improvement into your training data. Share bot with colleagues via ready-made URL. AlphaOS for writing custom code into bot actions. Bot authenticates users via your standard log-in.

Stylo is AI that tells you where to most effectively spend your time to improve the customer experience. This leads to happier customers, more productive employees, and reduced churn. At Stylo, our mission is to create a world where every customer impacting decision is made with evidence. We believe that every single interaction provides critical insights into what actions should be taken. To accomplish this, we constructed next-generation Artificial Intelligence to analyze every source of customer information — from email, support tickets, salesforce notes, and more. By knowing what your customers really think, become the customer's hero to conquer churn, close upsell, and gain efficiency like never before.

Our mission is to make online business communication with customers swift, and personalized across your entire customer journey. Simply ask Copilot in prompt to generate reports for your business in seconds, no need to learn another data visualization tool. Stay ahead of the competition by forecasting sales and demand. Get insights into what your customers really need by staying on top of data anomalies. Connect your business data and leverage AI Copilot to help you make data-driven decisions. Our platform, born from necessity, transformed into a solution for startups and small businesses to connect with their audience, nurture leads, and ultimately, thrive.

We train our AI using your knowledge center, website, and more. Caffeinated knows how to respond to a customer's inquiry based on how your team has responded in the past. Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more. Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation. Understand full resolution times, average first response times, and so much more. Our AI suggests the most relevant macro based on the customer's question. Our AI can work across channels, whether that be email, chat, or SMS. Data is our lifeblood and we ensure you see results or your money back.

BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.

Intelligent AI-powered customer service agents, anywhere. The cloud-based interactive avatar virtual assistant is built using the NVIDIA Tokkio customer service AI workflow to enable interactive avatars that see, perceive, intelligently converse, and provide recommendations to enhance the customer service experience. Serious about building interactive avatars hosted in the cloud? Want to try out the Tokkio web-based demo for yourself? Please join our Tokkio Early Access Program and share more about your use case. Please register or log in using your company email credentials to help us evaluate and grant access. Thanks for your patience as we expand this program. NVIDIA Tokkio leverages Omniverse Avatar Cloud Engine (ACE), a suite of cloud-native AI models and services that make it easier to build and customize lifelike virtual assistants and digital humans. ACE is built on top of NVIDIA’s Unified Compute Framework (UCF).

Revolutionize customer care with AnswerGPT™, the generative AI Answer Engine powering your customer care team to faster support the resolution, improved CSAT, and lower support costs. Transform your domain enterprise knowledge into dynamic answers. By surfacing contextualized knowledge your team can quickly resolve issues, improve response quality, and keep your customers happy. Automatically deflect common cases, group similar cases, and have your team focus on high-value items. AptEdge integrates with all the apps you use. Knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, collaboration tools, and everything else. Whatever you use we have you covered. Give your sales team a competitive edge. Keep your devs focused on writing code. Help your product teams streamline product optimization. Empower your agents to be instant experts. Full visibility into trending issues to get ahead of them before they impact the business.