Audience

Customer experience leaders requiring a solution to enhance support efficiency and accuracy

About Minded

Minded AI is an advanced customer support platform that deploys AI agents trained to replicate the problem-solving capabilities of human agents. These agents access customer data, consult help center articles, and execute actions to resolve issues, achieving a resolution rate exceeding 70% with 99.8% accuracy in production environments. Developed by experts with experience at Alibaba and Google, Minded AI emphasizes maximum accuracy and safety at scale, incorporating features like clarifying question prompts, avoidance of off-topic responses, and seamless transitions to human agents when necessary. The platform ensures enterprise-grade security with built-in Personally Identifiable Information (PII) masking, allowing sensitive data to remain within the client's environment, and maintains compliance with SOC 2 and GDPR standards. Minded AI's effectiveness is demonstrated through client success stories, such as achieving a 75% resolution rate within three months.

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Integrations

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Company Information

Minded
United States
www.minded.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online

Minded Frequently Asked Questions

Q: What kinds of users and organization types does Minded work with?
Q: What languages does Minded support in their product?
Q: What kind of support options does Minded offer?
Q: What type of training does Minded provide?

Minded Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates