Audience
Agent AI Agents for Enterprise Support
About SupportLogic
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Pricing Details:
SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Company Information
SupportLogic
Founded: 2016
United States
www.supportlogic.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
SupportLogic Frequently Asked Questions
SupportLogic Product Features
Artificial Intelligence
Machine Learning
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Chatbot
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
For eCommerce
Not Supported
Image Recognition
Not Supported
Multi-Language
Not Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Knowledge Management
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Multi-Channel Collection
Not Supported
Survey Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
