Audience
Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK
About SentiSum
SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix.
Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of:
- where customers are struggling
- what operational issues are emerging
- what product or policy decisions are creating friction
- which problems are growing in volume or severity
The goal is simple:
Help companies identify, prioritise, and resolve customer problems faster.
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Pricing
Starting Price:
$3000 per month
Pricing Details:
Every SentiSum plan gives you AI-powered insights into customer conversations.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Integrations
Company Information
SentiSum
United Kingdom
www.sentisum.com
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Product Details
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Cloud
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