Audience

Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK

About SentiSum

SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix.

Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of:
- where customers are struggling
- what operational issues are emerging
- what product or policy decisions are creating friction
- which problems are growing in volume or severity

The goal is simple:
Help companies identify, prioritise, and resolve customer problems faster.

Pricing

Starting Price:
$3000 per month
Pricing Details:
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.

Integrations

Ratings/Reviews

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Company Information

SentiSum
United Kingdom
www.sentisum.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

SentiSum Frequently Asked Questions

Q: What kinds of users and organization types does SentiSum work with?
Q: What languages does SentiSum support in their product?
Q: What kind of support options does SentiSum offer?
Q: What other applications or services does SentiSum integrate with?
Q: What type of training does SentiSum provide?
Q: How much does SentiSum cost?
Q: What pricing for support is available for SentiSum?
Q: What pricing for training is available for SentiSum?

SentiSum Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

SentiSum Additional Categories