Audience

Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies

About Usersnap

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.

Usersnap is right for you if want to:

✔️ Create a user-centered and welcoming feedback culture

✔️ Streamline all product feedback to identify top roadmap contenders

✔️ Save time on communicating technical and design improvements

✔️ Conduct more in-product user research and unleash UX insights

✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

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Pricing

Starting Price:
$69.00/month
Pricing Details:
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Usersnap offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Usersnap
Founded: 2013
Austria
usersnap.com/

Videos and Screen Captures

Play Video Bug reporting via on-screen annotations Fast customer service desk Dashboard - open and close tickets
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Usersnap Frequently Asked Questions

Q: What kinds of users and organization types does Usersnap work with?
Q: What languages does Usersnap support in their product?
Q: What kind of support options does Usersnap offer?
Q: What other applications or services does Usersnap integrate with?
Q: Does Usersnap have an API?
Q: What type of training does Usersnap provide?
Q: Does Usersnap offer a free trial?
Q: How much does Usersnap cost?

Usersnap Product Features

Bug Tracking

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Ticket Management Supported
Workflow Management Supported
Release Management Not Supported
Task Management Not Supported

Complaint Management

Complaint Classification Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Survey Management Supported
Case Management Not Supported
Corrective Actions (CAPA) Not Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported

Customer Experience

Action Management Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported
Analytics Not Supported
Customer Segmentation Not Supported
Multi-Channel Collection Not Supported

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Customer Service

Social Media Integration Supported
Surveys & Feedback Supported
Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success

Communication Management Supported
Account Alerts Not Supported
Account Management Not Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Digital Experience Platforms (DXP)

Alerts / Notifications Supported
Auto-Tagging Supported
Form Builder Supported
Knowledge Base Supported
Reporting / Analytics Supported
Surveys / Polls Supported
User Management / Permissions Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Templates Not Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Issue Tracking

Dashboard Supported
Issue Scheduling Supported
Project Management Supported
Task Management Supported
Assignment Management Not Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Knowledge Base Not Supported
Recurring Issues Not Supported
Scheduling Not Supported

Product Management

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Prioritization Supported
Milestone Tracking Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Quality Management

Complaint Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
Audit Management Not Supported
Compliance Management Not Supported
ISO Standards Management Not Supported
Maintenance Management Not Supported
Risk Management Not Supported
Supplier Quality Control Not Supported
Training Management Not Supported

UX

For Mobile Supported
For Websites Supported
Usability Testing Supported
User Journeys Supported
User Research Supported
Animation Not Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported

Usability Testing

A/B Testing Not Supported
Annotations Not Supported
Audience Targeting Not Supported
Heatmaps Not Supported
Moderated Usability Testing Not Supported
Quantitative Metrics Not Supported
Reporting / Analytics Not Supported
Surveys and Feeback Not Supported
Video Recording / Transcription Not Supported
Mobile Testing Not Supported
Prototype Testing Not Supported
Remote User Testing Not Supported
Impression Testing Not Supported

Usersnap Additional Categories

Usersnap Verified User Reviews

Write a Review
  • An Usersnap User
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent UI and support"

    Posted 2020-10-16

    Pros: Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.

    Cons: The only thing I can think of is that they can more customization options- and maybe a chat feature?

    Overall: Overall very happy- we have been using them for a few years now and we always pitch Usersnap as one of the selling features to our clients.

    Read More...
    1 user found this review helpful.
  • Robert K.
    CPM
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helps us to make our QA process very smooth"

    Posted 2020-10-12

    Pros: Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.

    Cons: Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.

    Overall: Cloud-based user feedback tool that can be used for QA and acceptance testing & beta testing. easy to install, great to maintain. We see the screenshots from users with screen size, browser version, operating system and other important information. Makes the testing phase of our projects a breeze.

    Read More...
    1 user found this review helpful.
  • An Usersnap User
    Data analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Feedback Widget for Business website"

    Posted 2020-08-18

    Pros: It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

    Cons: Overall it's an outstanding tool. Never faced any issues.

    Overall: It's an amazing customer feedback collector. Overall I use Usersnap on my business website to gather useful customer feedbacks using its simple widget builder.

    Read More...
    1 user found this review helpful.
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