CSM CXP Alternatives

Aurigo Engage is an AI-powered cloud software solution designed to help individuals and public agencies streamline community engagement and feedback collection. Understand the pulse of your community, whether you are working as an individual or a team, and gain valuable feedback as well as actionable insights across construction, environment, and community impact projects anytime, anywhere. Aurigo Engage helps reach more constituents using social media and takes advantage of AI-based analysis to spot trends early, cutting processing time. Aurigo Engage gives everyone in the community an equitable opportunity to participate in the process.

The software of choice for local governments to engage with and improve service to their residents. AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and citizen relationship management tools to automatically translate citizen requests into quantifiable actions. Offering a suite of publicly accessible web portals and a rich workflow engine, AccessE11 is the tool of choice to streamline the communication between your staff and the community they serve. AccessE11 is dedicated to partnering with our extensive list of small to medium-sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.

Each CivicLive website is built on top of our intuitive CivicLive content management system. Our CMS for governments has been built from the ground up to serve the specific needs of government agencies and organizations. CivicLive websites work with you to deliver the best in modern, digital government services. With accessibility features and robust content modules built right in, our government website CMS delivers an optimal end-user experience. You'll love how our CMS provides opportunities for two-way engagement between your government organization and its constituents. Training services for CivicLive solutions focus on teaching your staff the principles of managing each citizen’s unique web experience. Through the use of our government website CMS, you can empower your staff to confidently foster citizen engagement.

Intranet Quorum (IQ) is the leading communications and process management tool powering the public sector. Proudly serving 65% of the United States Congress, 50% of U.S. Governors and dozens of federal, state and local government agencies in every corner of the country. With over 30 years of service, Leidos Digital Solutions, Inc. is proud to be the market leader in citizen services technology. Our commitment to innovation, ongoing investment in emerging technologies, and dedication to superior customer service has helped us earn, and maintain, a trusted partnership with elected officials and government agencies all over the country. With 100+ federal, state and local government agencies and organizations as our clients, Leidos DSI proudly serves public sector clients from Hawaii to Maine and everywhere in between. We deliver the innovation you expect with experience you can trust.

Harness the power of the customer's voice to design services​ that meet the needs of your citizens and communities​. Understand the customer experience across all your access channels and use customer insight to drive positive change. Streamline management of formal customer interactions including complaints and FOI requests. We can help you develop a future-proof strategy for transforming customer and community engagement. We help public service organizations create opportunities for positive, meaningful citizen engagements that lead to real change in people’s lives. We work with a diverse range of organizations including local authorities, housing associations, national transport agencies, county police forces, government agencies and public bodies, education providers, and the NHS. GovMetric is more than a technology platform: we have over seventy-five years of collective customer and citizen engagement expertise. We don't settle for being just another supplier.

The Accela Civic Platform is the powerful foundation for our Civic Applications, and other solutions to help governments improve citizen services and fulfill the needs of growing communities. The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology. Automate simple to very complex processes involving multiple departments and numerous process components. Our workflow engine assigns tasks for users, manages SLAs, routes approvals and steps, and ensures all processes stay on track.

Free, open, and safe technology with all democratic guarantees; reprogramming democracy is now possible with Decidim. Decidim helps citizens, organizations, and public institutions self-organize democratically at every scale. We can assist in configuring a system of democratic governance in all kinds of organizations. Decidim ensures transparency, traceability, and integrity of information like never before, providing security, privacy, and confidentiality to all participants. It's a platform designed entirely with free software and open and collaborative content, thanks to the Metadecidim community. With Decidim, we're implementing a flexible democratic system. Hundreds of organizations around the world trust Decidim for their democratic processes. Metadecidim is the community that collaborates in the design of the platform and the development of the project. Together, we design and create new features and report bugs for the continuous improvement of the platform.

More than 5,500 global government agencies have chosen Granicus to modernize their online services, website & CMS, digital communications strategies, public meeting experience, and records management. The Granicus Civic Engagement Platform connects people and government with a unified experience that integrates website, online services, digital communications, and more to serve every resident equally and inclusively. Our platform uses powerful, cloud-based technology to better connect people and government with low-code solutions unified, intuitive digital experiences; expanded reach to access your community easy collaboration and rich resident feedback. Purpose-built for government, our solutions are built with the infrastructure, scale, and security to empower public servant leaders across state, federal, national, and local agencies.

Brightly SmartGov™️ simplifies permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in a single information hub. Our browser-based solution helps your organization manage planning, permitting, licensing, inspections and code enforcement in one centralized system. Using automated, mobile-enabled technology, simplify access and processes for citizens and commerce. SmartGov, our mobile-friendly, cloud-based software, helps you drive revenue growth and easily manage permitting, licensing, code enforcement and more. Capitalize on new development opportunities, support growth and provide an optimized experience for citizens, contractors and businesses. Ensure proper permitting procedures, code enforcement and compliance, and maximize citizen engagement, with a web-based portal that promotes self-service and transparency.

Maptionnaire is a hassle-free community engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. Since 2011, Maptionnaire’s customers have gathered more than 25 million responses that influenced 14,000+ planning projects across more than 40 countries. At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization.

Holding governments accountable to strong governance practices, including fair and free elections. Supporting communities affected by conflict, natural disasters and humanitarian challenges. Protecting human rights during periods of violence and discrimination. The Ushahidi platform helps communities turn information into action with an intuitive and accessible crowdsourcing and mapping tool. By enabling the rapid collection, management and analysis of crowdsourced information, Ushahidi empowers everyone—individuals, community groups, governments, activists, and organizations—to create meaningful change. We provide technology and expertise to mission-aligned organizations and communities. As voices are amplified, organizational effectiveness grows and social impact is strengthened.

In an always-on digital world, residents want to interact with the government on their own terms. OneView offers a full-featured service request management solution that simplifies service requests and provides a centralized hub for every resident interaction. OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it's routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed. The government is adapting to changing resident expectations and finding ways to digitize and share information while providing services through the devices people use the most. Enable residents to request information or services online and report issues via a web portal, mobile app, email, or phone, as well as receive notifications about upcoming events. Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events.

OpenGov is a cloud-based Software-as-a-Service (“SaaS”) solution, which enables fast innovation and empowers everyone in your organization with the knowledge and insights necessary to make better, faster decisions. The OpenGov data platform is the foundation for our easy-to-use, cloud-based, solutions for budgeting, reporting, operational performance, and comprehensive open data. Replace your manual reports with easy-to-use and powerful analytics that quickly transform information into insights. Free your data from information silos and seamlessly connect them all to to the OpenGov Cloud. Leverage industry-leading technology to simplify the entire process of creating, collaborating, and publishing public-facing reports. Simplify multi-fund reporting with powerful chart of accounts management. Monitor revenue and spending, analyze performance, and explore data from your entire organization. With intuitive and powerful reporting capabilities, you can empower anyone in your organization.

With mounting pressure for seamless digital experiences, our integrated communications solution can help you easily connect and engage citizens. Everything you need to easily communicate with citizens who are interested in your services and drive them to action. Unlike other options, Granicus provides an instant Network of 300 million citizen subscribers - leading to massive audience growth and stronger engagement. Easily deliver custom messages based on demographics, location, interests, and more. Bring citizen engagement to new levels by posting across email, social media, and text messaging - all with one click of a button. We offer 150+ out-of-the-box integrations with commonly used third-party systems and services. New integrations can be built quickly to connect with other niche systems.

Uncover the community insights you need to make informed decisions. CitizenLab’s community engagement platform makes it easy for governments to engage their residents, manage their input and make informed decisions, all in one place. CitizenLab’s mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive. Our platform was designed with local governments in mind, so you and your community are in safe hands. Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust. Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish. A modern and accessible interface; user-friendly for residents and admins alike. Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR

eScribe provides end-to-end meeting management solutions that boost transparency efficiency, and improves citizen engagement. Built for local governments, special districts and school boards on a Microsoft Azure foundation, eScribe offers a configurable platform designed with compliance and transparency in mind. From agenda day through to reporting, eScribe allows you to maintain your chain of approvals and protect important documents with bank-level encryption and account-based access options. No call centers, no random chats. As a eScribe customer you’ll be assigned a dedicated team member to help with everything from migration assistance to platform training. We take pride in our superior customer service as we strive to become better everyday at staying a customer centric company.

IEG4’s OneVu solution enables a single digital window into your council to be provided to your customers. Designed to solve customer queries, not just surface data, OneVu has reduced phone calls in some councils by up to 50%. OneVu enables your customers to self-serve and get personalized answers to the most common questions you are frequently asked already. As well as providing the ability for customers to submit and track the progress of over 300 different pan-council services. With over 30% of telephone calls related to progress checking or failure demand chasing, OneVu stops this with progress checking on every single online form. A library of 250+ forms is available from day one to get you up and running fast and with eDesigner you can add even more. OneVu comes with an open process – a next-gen workflow engine capable of having multi-stage processes that can be tracked by the citizen online within their OneVu account.

OpenCities empowers local governments of all sizes to provide efficient digital interactions. With innovative, engaging, and easy-to-use website tools, OpenCities is helping governments serve better — from the launch of a website well into the future. Provide an unmatched user experience by simplifying government information and effectively connecting residents to the content they need. Connect people to information and services without needing to understand complex government structure or language. Benefit from a purpose-built for government search engine that simplifies government terms and finds the information users are seeking. Empower organization-wide content creation with a low-code/no-code platform that includes flexible design, as well as content templates and tools. With a simple, population-based subscription model and minimal website set-up time, OpenCities empowers local governments of all sizes to provide efficient digital customer experiences.  

Your website should be built to reflect the unique needs of your community. Find out why more government agencies choose Granicus to design, build and host their websites. Transform your website into a modern platform that offers digital services, forms and signatures, online payments, and more. Our expert design and usability team has worked on more than 1,500 government websites and uncovered user behaviors that guide the most effective digital experiences for each unique community. From novice to expert, our CMS tools make it easy for users to create and publish content, customize website experiences, and optimize content for any device. Connect with the dedicated person on your account to address them so you can spend less time managing website concerns. Purpose-built for government, our websites provide rich functionality that is easy to manage and increases community engagement and satisfaction.

Transform how you engage and collaborate with your community. ArcGIS Hub is an easy-to-configure community engagement platform that organizes people, data, and tools through information-driven initiatives. Organizations of any type and any size, including government agencies, nonprofit groups, and academia, can maximize engagement, communication, collaboration, and data sharing using the ArcGIS Hub initiative-based approach. With ArcGIS Hub, organizations can leverage their existing data and technology and work together with internal and external stakeholders to track progress, improve outcomes, and create vibrant communities. Data is vital to decision-making. Whether you are choosing a neighborhood to live in, curious about city projects, or opening a new business, having information you can trust is essential. With ArcGIS Hub, organizations can share their authoritative data so the community can make better decisions.

The all-in-one platform that empowers your whole team to accelerate wider data usage and generate value in your ecosystems. Industrialize your data retrieval by connecting our platform to your business apps and storage resources. We’ve helped our customers build more than 2,000 data projects globally across all industries. These enable them to create and share new data experiences that are more searchable, more relevant and more memorable. Data democratization helps them positively transform their operations, build trustworthy and transparent relationships, and drive value and bottom-line benefits. In these embedded visualizations, take a look at the distribution of our customers across the world and the typology of their projects. Visualize the top 10 countries gathering the most cities that have opened their data with Opendatasoft, enriching +25 000 public and self-service datasets, all searchable through the ODS Data hub.

Government Made Simple - for citizens, staff and elected officials. GOGov is used by millions of citizens in over 200+ local governments and include solutions for Citizen Requests, Code Enforcement, Citizen Notifications and Online Permitting. GOGov Code Enforcement is an innovative and easy-to-use solution for managing all your Code Enforcement cases. Manage all aspects of your code enforcement case. Create letters & citations from templates in a single click. Help process annual and recurring types of inspections. Keep citizens informed with a trusted source of alerts, notifications, and events. Easily push your critical content to all of your important channels such as Email, Mobile, Twitter, Facebook, and Website. One place to access all notifications and important information directly from your local municipality. Push content to all important channels such as Email, Mobile, Twitter, Facebook and Website.

Website and citizen engagement tools to help you build a better community. To engage your community and become the trusted source for information, you have to communicate the way citizens want. CivicEngage® has everything you need to efficiently inform and empower your citizens all in one place. And at a cost that is tailored to meet your budget. Eliminate the hassle of disconnected systems and inaccurate information—instead streamline your processes all in one place. With a mobile responsive website and a variety of tools to reach your citizens, it’s easy to stay connected. Each department can control their own updates, making it easy to get content to your citizens and staff. We understand the obstacles you face in keeping your citizens engaged. Don’t get caught up on the good looks of CivicEngage websites, look inside too. Our all-inclusive CMS software offers extensive functionality for all areas of government such as agendas, calendars, bids, news, facilities, and more.

An excellent tool for smart cities that wish to enhance their management and their connection with their neighbors. The platform provides forms for citizens to respond through a mobile app, if they are people with possible infections positive for some virus-like "COVID-19” or “Dengue” for example, then based on the responses they provided, they can then be validated or confirmed by a doctor. You can set up a ticket typology so that the citizen, through the mobile app, can notify the relevant authorities that they are possibly infected. Allow infected citizens through the mobile app to report every "x" period of time from their own homes to the municipality, with geolocated tickets to verify the veracity of the notification.

Revize websites come with Citizen Engagement Web Applications that allow residents to be part of their government and participate more in their community! Government design is different here. We are a group of people with diverse backgrounds working together to create things that don't exist yet. Revize was the first to introduce responsive web design to the government website industry. Communication is the most important part of everything we do. Initial meetings establish client needs and expectations so there are never any unpleasant surprises. Together we determine the desired navigational architecture and prioritize what items should be accessible from the home page. In order to develop a website that truly reflects your municipality, we need to know as much as possible about your community. We take the time to do detailed research on your city’s demographics, shopping districts, downtown, parks and places of interest.

Government cloud plus is designed to meet the security needs of U.S. federal, state, and local customers, U.S. government contractors, and federally funded research and development centers. (FFRDCs) so organizations can focus on what matters most — the mission. Improve customer satisfaction and employee efficiency through easy-to-use business applications for federal, state, and local agencies, government contractors, and aerospace and defense organizations. Rigorous security monitoring and remediation program aligned with FedRAMP and DoD requirements - including annual third-party assessments (3PAO) to evaluate security controls. Get direct access to our highly skilled U.S. citizen support team for expert answers fast – whether you have how-to questions, technical issues, or need to troubleshoot code.

Revize websites come with citizen engagement web applications that allow residents to be part of their government and participate more in their community. Revize offers an interactive online forms app that makes it easy for residents to submit all types of applications, like permits, dog licenses, and starting or stopping water services. The submitted forms are routed to the respective departments with full tracking and status updates available. In summary, the app allows residents to submit any application and monitor the progress of their requests. Also, the staff can build any number of forms using this app. Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more to one area of your website for easy access and review before, during, or after meetings. Previous meeting agendas and information are archived per meeting for quick access at any time.

Whether the need is in Community Development, Building Services, Public Works, Code Enforcement, or Business Administration, MyGov provides a complete ecosystem of solutions that are ideally suited for both small and large agencies. The MyGov Portfolio is built from the user’s perspective and provides for seamless integration between MyGov modules and other software products like Finance, GIS, Codification, Meeting, and Website solutions. At MyGov we want to equip every agency with the tools to build, enforce, administer, and maintain within their community. That is why we offer more than just software. Through our complete ecosystem of solutions, we provide services that cover consulting, system configuration, training, support, account management, programming, and integration. We tailor software and services to fit agencies, providing the perfect overall solution.

Constituent management software for your mission. Powerful cloud software to help you build meaningful relationships with the people you serve. CivicTrack makes casework easier than ever. Connect constituents to services they need, provide timely updates and track every message related to a case on one screen. CivicTrack allows you to store all contact and interaction data in one centralized web space, creating a holistic record for each constituent. CivicTrack allows you to track cases, email people and store files in one easy place with all actions and correspondence recorded. Switch from Excel or another provider? We offer implementation assistance to ensure that your data smoothly and securely transfers into CivicTrack. As intuitive as CivicTrack is to start using it, we provide free training for our users and ongoing support. Permission-based access per user and a high degree of customization to meet your needs.

Essential software for changemakers. Facilitate, centralize, and analyze two-way conversations between you and your community. Don’t guess. Know. Don't keep speaking to the same ten people on the topics that matter. Whether it's planning budgets, measuring impact or emergency response, EngagementHQ gives you real-time access to community input across channels. Run end-to-end engagement consultations, keep your community informed, and drive better outcomes with EngagementHQ from Granicus. A dedicated public participation platform to manage everything you need from consultation to collaboration. We provide the world’s leading online community engagement platform. See how EngagementHQ has revolutionized the way community members connect.

Tired of input from the same narrow group of people? By making public involvement fun with MetroQuest, it’s common to engage 2,000 to 10,000+ survey participants across a broad demographic, including those hard to reach, traditionally underrepresented audiences. Finally, broad support for your plans. MetroQuest brings planners and citizens on the same page by simplifying public participation in complex planning projects. It’s optimized to educate the public and quickly collect informed input that’s reliable. Participants can see the impact of their choices in mini-games to learn about planning alternatives and trade-offs based on their own priorities. MetroQuest is optimized to give decision-makers the confidence they need to make critical public investment decisions. That means both quantity and quality – engaging thousands of people from a broad demographic and collecting quantifiable, trustworthy input to better support urban and transportation planning decisions.

We’re transforming the way regulatory bodies manage their licensing processes with best-in-class cloud technology and the executive leadership they deserve. Limitless configurations and integrations, centralized data, and extensive insights, all within one intuitive cloud-based platform. At Thentia Cloud, we are more than experts in government technology, we’re your trusted regulatory licensing partners with deep knowledge and experience from the frontlines. We’ve built the tools regulatory agencies need to centralize and modernize all critical regulatory requirements to better serve the public and licensees alike. Thentia Cloud is a secure and user-friendly solution with a powerful suite of functionalities that support all critical regulatory activities, enabling regulators to direct resources at key initiatives and away from time-consuming administration. We’ve built an industry-leading end-to-end solution that continues to deliver value at every step.

Organizing voting events with a physical ballot box or by mail requires a high investment of time and money. Kuorum's technology allows you to organize more agile voting without sacrificing security. Whether it's remote, in-person or hybrid voting, our online voting technology generates immediate and auditable results. Regardless of the voters' age and digital skills. The usability of our solutions has been tested by more than 500 thousand voters worldwide, either by token (in elections) or QR (in assemblies). We are ISO 27001 certified for information security and 9001 certified for quality management. This speeds up the screening processes with IT and purchasing departments - even data protection officers love us. It has a dedicated project manager who will accompany you from the start-up to the publication of results and the subsequent audit. We coordinate with your event agency so that everything goes smoothly.

Share information with residents about your budget and educate them on key financial issues. Receive informed input to help you make the tough choices that are necessary to balance your budget. Let residents experience the same constraints that you face. Proud of the services you provide to residents with limited resources? Why not give them a receipt? This app asks a few simple questions, estimates taxes paid, and then shows individuals where their tax dollars go. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them.

9 out of 10 don't know what you do for them. Insights enables organizations to connect their community, at scale. Define key priorities, celebrate your achievements, and get the credit you deserve. Get community advice and leverage algorithms to turn answers into actionable insights. Close feedback loops with personal updates on impact and push notifications on progress. Replace endless lists of milestones with a clean website reflecting your top priorities and key outcomes. Everyone can follow their own issues, so that you can easily find out what your community is interested in. Enable goal leaders to get recognition and invite program leaders to show their progress. Make performance management rewarding by publishing updates on social networks and leading websites.Get monthly delivery updates from your program leaders, on key actions and major achievements. Make your participants feel at home. Set a subdomain and add widgets to your main site.

coUrbanize is the only online community engagement solution purpose-built for real estate developers and planners to connect with neighbors. Connect to silent supporters with targeted outreach tools like physical signs and interactive text messaging. Features like traffic visualizations make complex topics more interactive and accessible. Synthesized, automated reporting that folds into the project record.

Your dedicated platform for effective engagement. Social Pinpoint is a comprehensive online platform that facilitates meaningful and accessible engagement opportunities that bring your community together. With 40+ tools (and counting), Social Pinpoint makes it easy for people to provide input and feedback, regardless of their location or schedule. By reaching a wider audience, you can ensure that a diverse range of voices are heard and that your planning project reflects the needs of your stakeholders. With Social Pinpoint’s real-time data collection and analysis, you can make informed decisions based on the perspectives and priorities of your stakeholders. Easily track both the reach and depth of your engagements, identify gaps in performance or representation, and learn how people have engaged with your projects.

Your website will act as a hub for visitors and businesses to learn all that your community has to offer. With little to no web knowledge, you can keep your site updated at any time. Post updates on news, events, sales, members, businesses, and more. Create your own forms to gather information and feedback. Schedule content, promotions, and events to display only when you want them to. Your website will automatically adjust itself for users to share your community on their favorite social network and for search engines to read your site correctly for higher rankings. With easy-to-understand analytics, you can see what areas of your website are most popular. Your existing website and information can be easily converted to the new City Booster system. Along with having the power to update your content on-demand, you always have the most current City Booster system. If an update comes out, you automatically get the update to make your website better and more secure.

Whether residents need to pay bills, find out about garbage day, access city resources, or simply stay up-to-date on city news, our platform is the one-stop-shop they need. Simplicity analytics helps you understand how residents consume your content. Observe the open rate, notification click-through rate, subscribers, and more. Collect, categorize and assign suggestions for improvements to the right people. Suggestions are received to your private inbox and are not visible to others. Collect opinions from your residents through simple polls and questionnaires. Get quick insights on current issues and topics that resonate in your community.

GOV BUILT PLATFORM. Tomorrow's Government Built Today. Permitting and licensing software for the next generation. We worked with Government employees, citizens, and contractors to build a best-in-class software platform to help tomorrow's government be built today. Save time by securely filling out your building permits, applications, and license requests online. Our customizable workflow and approval process system automates manual tasks streamlining communications saving agencies, business owners, and citizens hundreds of hours per year. Our customizable form builder allows constituents to enter contractor, business, mobile food vendor, and other licenses online. Allowing you to track, renew, and interact in our user-friendly web interface. A feature-rich user-friendly web interface for building custom reports, dashboards, and ESRI Maps to generate and share dynamic, data-rich reports via PDF, CSV, and other file formats.

EQ Outreach is a trusted digital and global case management platform. Outreach is Toplevel’s secure COTS (Commercial Off-the Shelf)-based software product. A certified Microsoft platform-ready solution, it delivers robust, reliable digital and case management solutions globally. Outreach enables a range of “channel shift” digital services, compliant with both the UK Government’s Digital by Default Service Standards and HMG’s Security Policy Framework. The solution supports digital interactions that take place between customers, organizations, citizens and businesses, and as a result its technology doesn’t treat ‘external users’ as arms-length endpoints in a process; everything that Outreach can do is designed to enable all parties to work together to get jobs done across organizational boundaries.

Easier collaboration, faster transformation. Learn more about how AI and IoT technology can bring positive changes for your organization! Manage better communications between the government and citizens. Improve transparency and public trust by providing a faster response for all problems in the city. Make sense of all the information in your organization through a single platform, enabling leaders to find data correlations, conducting seamless integrations, managing issues, and monitoring the mobile workforce in real-time. Improve existing CCTVs with AI computer vision, allowing them to do more than recording but also other capabilites such as human and vehicle recognition. Build better traffic flow through the use of AI and IoT technology. Reduce traffic congestion and improve mobility while improving efficiency for on-ground personnel. Manage your on-ground personnel to coordinate, report, and resolve issues faster.

FreeBalance solutions empower governments, improve citizens’ wellbeing, combat corruption and drive economic growth and prosperity around the world. Our software, services and people help create and deliver realistic and impactful public sector solutions that enhance transparency, improve effectiveness, restore trust, enable reform and create innovation breakthrough opportunities. As a purpose-led organization, FreeBalance is committed to creating sustainable value for all stakeholders through our portfolio of government bespoke packaged services that offer technology agnostic tools and practices. FreeBalance is a proud signatory of the UN Global Compact. Across 25+ countries, the FreeBalance Accountability Suite™ is trusted to manage over $350 billion in budget dollars. This is more than just budgeting. FreeBalance solutions empower governments to deliver economic growth, accountability and transparency to their citizens.

With more than 320 million citizens and thousands of cities and towns to protect in the United States, law enforcement need innovative technologies that will help them stay on top of it all. CentralSquare’s Advanced Public Safety (APS) develops state-of-the-art technologies for law enforcement and are committed to delivering products that they can rely on now and in the future. APS partners with law enforcement to ensure that as they serve around-the-clock to protect U.S. citizens and property that they are equipped with the best solutions to do their jobs efficiently. Easy to use – Driver and vehicle information is auto-populated into the eCitation form. Officers can use the navigation to quickly complete the form and issue citation in minutes. The signature capture feature enables officers electronically sign the form.

Paylt is bringing governments and people closer together through our award-winning, SaaS platform. PayIt offers an all-in-one, citizen experience platform for state and local governments. We provide any agency, regardless of size, a fully configurable and custom-branded digital platform that empowers you to meet citizens where they are, whenever they want to do business. With PayIt, citizens can access essential government services any time from their computer or mobile device—and our native Android and Apple apps make the mobile experience even easier. We help you deliver a seamless citizen self service experience that fits everyone’s busy schedule. Your citizens can start a bill payment or vehicle tag renewal on one device and finish it on another when they’re ready, without having to start over. With more digital access and real-time payment processing, government agencies can realize time savings, higher revenue collection and faster time-to-revenue.

The ICE Engine e-Government platform provides the citizen with a singular, national identity through which his or her evolving relationship with the government is viewable as a 360 degree view. RLB Systems is a specialized developer, implementer and operator of technology-based government solutions. Our mission is to assist governments to enhance the service delivery experience of its citizens. It is through this enhanced citizen experience that revenue is grown and compliance is improved. With greater disposable income, the government is able to further enhance service delivery and in so doing, win the hearts and minds of its people. We believe in continuous improvement, and technical and service delivery excellence coupled with out-of-the-box thinking. We achieve our mission by iteratively adapting our solutions to the constantly changing landscape of needs.

Aware provides software and solutions for government-sponsored, biometrics-enabled citizen identification and credentialing systems. Aware’s innovative biometric solutions provide critical support to help ensure national security and protect citizen freedoms and liberties. A decades long commitment to R+D has earned us work with more than 80 government agencies. We know biometrics, security and compliance. At the heart of what we do for citizen ID is AwareABIS™, an Automated Biometric Identification System (ABIS) used for large-scale biometric identification and deduplication, with support for fingerprint, face, and iris modalities. Its highly modular architecture allows it to be configured and optimized for either civil or criminal applications. A fully featured biometric search platform, AwareABIS is differentiated by its open architecture and configurability.

The city of the future will require sophisticated data visualization and controls to analyze data streams, operate, monitor, and control systems, and protect the environment, the city infrastructure, the investments, and mostly the citizens of the city. Creating a digital twin and allowing city managers and department executives to see and respond in real-time will be key to creating the enhanced experience cities are seeking. City planners, department heads, and governments can reduce infrastructure costs and service requirements through this advanced smart city data visualization and control platform. With the ability to monitor all systems and system interactions and create predefined alerts, the platform enables city infrastructure (i.e. street lights, cameras, transportation, road conditions, and much more) to be proactively managed and controlled leveraging the interaction between systems with minimal staffing using these advanced Digital Twin software tools.

FAMA SMARTcity is the solution designed specifically for local government. This tool is capable of serving the different areas of city management from a centralized information core. Collects information from the different systems and sensors that serve the city. Powerful dashboard for public managers. Platform integrated with the APIs of the cities. Integration with the viewer that allows visualizing on a GIS map information from other sources (Big Data, IoT, BI, municipal databases, social networks, etc.). The communication channel between citizen-administration-external suppliers/local police, which streamlines processes and optimizes the management and resolution of incidents. Greater transparency of the administration towards the citizen, making information on assets, maintenance, works, investments, etc. available to them. Greater involvement of citizens in the maintenance of assets, as well as in improving the quality of life in their municipality.