Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer.
That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work.
SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
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CivicPlus Municipal Websites
Website and citizen engagement tools to help you build a better community. To engage your community and become the trusted source for information, you have to communicate the way citizens want. CivicPlus Municipal Websites® has everything you need to efficiently inform and empower your citizens all in one place. And at a cost that is tailored to meet your budget. Eliminate the hassle of disconnected systems and inaccurate information—instead streamline your processes all in one place. With a mobile responsive website and a variety of tools to reach your citizens, it’s easy to stay connected. Each department can control their own updates, making it easy to get content to your citizens and staff. We understand the obstacles you face in keeping your citizens engaged. Don’t get caught up on the good looks of CivicPlus Municipal Websites, look inside too. Our all-inclusive CMS software offers extensive functionality for all areas of government.
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