Audience

Governments and public institutions requiring a tool to manage residents and service requests

About OneView

In an always-on digital world, residents want to interact with the government on their own terms. OneView offers a full-featured service request management solution that simplifies service requests and provides a centralized hub for every resident interaction. OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it's routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed. The government is adapting to changing resident expectations and finding ways to digitize and share information while providing services through the devices people use the most. Enable residents to request information or services online and report issues via a web portal, mobile app, email, or phone, as well as receive notifications about upcoming events. Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events.

Other Popular Alternatives & Related Software
Everbridge Community Engagement
Everbridge Community Engagement
Easy opt-in improves your reach and simplifies sending notifications to visitors about a special event, traffic updates to residents, or critical alerts to your employees as they commute to work. When seconds matter, notify visitors, residents, and employees over multiple communication paths, including voice, SMS, email, and social media. Build a comprehensive resident database without relying on landlines. Text event-based keywords to follow sporting events, festivals, concerts, and convention information. Add a widget to your website or opt-in page and let people provide their contact information. Download the Everbridge mobile app and receive information via push notification. Community Engagement is optimized for use on tablets or mobile devices and facilitates seamless posting of multimedia via one click. Publish and distribute enterprise and community notifications at scale with the push of a button.
Learn more
Revize
Revize
Revize websites come with citizen engagement web applications that allow residents to be part of their government and participate more in their community. Revize offers an interactive online forms app that makes it easy for residents to submit all types of applications, like permits, dog licenses, and starting or stopping water services. The submitted forms are routed to the respective departments with full tracking and status updates available. In summary, the app allows residents to submit any application and monitor the progress of their requests. Also, the staff can build any number of forms using this app. Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more to one area of your website for easy access and review before, during, or after meetings. Previous meeting agendas and information are archived per meeting for quick access at any time.
Learn more
Balancing Act
Balancing Act
Share information with residents about your budget and educate them on key financial issues. Receive informed input to help you make the tough choices that are necessary to balance your budget. Let residents experience the same constraints that you face. Proud of the services you provide to residents with limited resources? Why not give them a receipt? This app asks a few simple questions, estimates taxes paid, and then shows individuals where their tax dollars go. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them. Prioritize is a new engagement tool to get stakeholder preferences on budgeted projects. Prioritize goes above and beyond a survey with a unique dual approach that allows users to make selections and then rank order them.
Learn more
AccessE11
AccessE11
The software of choice for local governments to engage with and improve service to their residents. AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and citizen relationship management tools to automatically translate citizen requests into quantifiable actions. Offering a suite of publicly accessible web portals and a rich workflow engine, AccessE11 is the tool of choice to streamline the communication between your staff and the community they serve. AccessE11 is dedicated to partnering with our extensive list of small to medium-sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.
Learn more

Integrations

API:
Yes, OneView offers API access
No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Granicus
United States
granicus.com/solution/govservice/oneview/

Videos and Screen Captures

OneView Screenshot 1
OneView Screenshot 1
Other Useful Business Software
Enterprise-grade ITSM, for every business Icon
Enterprise-grade ITSM, for every business

Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity.

Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
Try it Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

OneView Frequently Asked Questions

Q: What kinds of users and organization types does OneView work with?
Q: What languages does OneView support in their product?
Q: What kind of support options does OneView offer?
Q: Does OneView have an API?
Q: What type of training does OneView provide?

OneView Product Features