Audience
Governments wanting a powerful Citizen Engagement platform
About OneVu
IEG4’s OneVu solution enables a single digital window into your council to be provided to your customers. Designed to solve customer queries, not just surface data, OneVu has reduced phone calls in some councils by up to 50%. OneVu enables your customers to self-serve and get personalized answers to the most common questions you are frequently asked already. As well as providing the ability for customers to submit and track the progress of over 300 different pan-council services. With over 30% of telephone calls related to progress checking or failure demand chasing, OneVu stops this with progress checking on every single online form. A library of 250+ forms is available from day one to get you up and running fast and with eDesigner you can add even more. OneVu comes with an open process – a next-gen workflow engine capable of having multi-stage processes that can be tracked by the citizen online within their OneVu account.
Other Popular Alternatives & Related Software
Revize
Revize websites come with citizen engagement web applications that allow residents to be part of their government and participate more in their community. Revize offers an interactive online forms app that makes it easy for residents to submit all types of applications, like permits, dog licenses, and starting or stopping water services. The submitted forms are routed to the respective departments with full tracking and status updates available. In summary, the app allows residents to submit any application and monitor the progress of their requests. Also, the staff can build any number of forms using this app. Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more to one area of your website for easy access and review before, during, or after meetings. Previous meeting agendas and information are archived per meeting for quick access at any time.
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Verint for Citizen Engagement
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
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Borealis
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The Social Investment module makes it easier to create tangible value for both local communities and your organization.
The Grievance Management module provides a structured and transparent process for handling grievances in a timely and effective manner.
The Land Management module helps improve engagement outcomes and minimize risks of unnecessary work delays or stoppages by giving them the tools to centralize and map all land-based assets and create links with project stakeholders.
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Objective Build
A complete building consent management platform. Consistency, quality, transparency, and efficiency for everyone involved in the building application process. Bringing together councils, architects, designers, builders, and owners onto a single platform, Objective Build simplifies every step of the consent process. Applicants are guided through lodgement with templates, reusable information, and AI-assisted help. For councils, this means complete, high-quality applications, saving time and re-work. Dashboards give applicants a clear view of the application’s progress at every stage; reducing calls, emails, and visits to the council. Set up a shared workspace for a centralized view across applications, consents, contacts, and templates. Share key information and work collaboratively. Manage applications from acceptance all the way through to CCC issuance, for streamlined workflows.
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Integrations
No integrations listed.
Company Information
IEG4
Founded: 2006
United Kingdom
www.ieg4.com/onevu
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Product Details
Platforms Supported
Cloud
Mac
iPhone
iPad
Training
Documentation
Webinars
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