Audience

Local and county governments, 311 call centers

About QAlert Citizen Request Management

Leading citizen request management solution for municipalities. QScend Technologies, Inc., is an industry leader in web-based software for local and county governments. Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

QScend Technologies
Founded: 1998
United States
www.qscend.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support

QAlert Citizen Request Management Frequently Asked Questions

Q: What kinds of users and organization types does QAlert Citizen Request Management work with?
Q: What languages does QAlert Citizen Request Management support in their product?
Q: What kind of support options does QAlert Citizen Request Management offer?
Q: Does QAlert Citizen Request Management have a mobile app?
Q: What type of training does QAlert Citizen Request Management provide?

QAlert Citizen Request Management Product Features

Code Enforcement

Case Management Supported
Code Maintenance Not Supported
Document Management Not Supported
Fee Maintenance Not Supported
GIS Not Supported
Inspection Management Not Supported
Letter Generation Not Supported
Photo Management Not Supported
Planning & Zoning Not Supported
Violation History Not Supported
Weed Abatement Control Not Supported

Municipal

Code Enforcement Supported
Work Order Management Supported
Animal Licensing Not Supported
Fund Accounting Not Supported
Inventory Management Not Supported
License Issuance Not Supported
Parking Management Not Supported
Permit Issuance Not Supported
Planning & Zoning Not Supported
Property Database Not Supported
Taxation & Assessment Not Supported
Utility Billing Not Supported

Public Works

Service Request Management Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Compliance Management Not Supported
Contract Management Not Supported
Customer Database Not Supported
Document Management Not Supported
Equipment Maintenance Not Supported
Fixed Asset Management Not Supported
Job Costing Not Supported
Project Management Not Supported

Service Desk

Incident Management Supported
Knowledge Base Supported
Self Service Portal Supported
CMDB Not Supported
Change Management Not Supported
IT Asset Management Not Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
SLA Management Not Supported