Audience
Public sector
About Verint for Citizen Engagement
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
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Company Information
Verint
Founded: 1994
United States
verint.com
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