Audience

Organizations searching for a solution to efficiently manage all their contact center interactions

About Verint Open CCaaS

Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach.

Integrations

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Company Information

Verint
Founded: 1994
United States
www.verint.com/the-open-ccaas-imperative/

Videos and Screen Captures

Verint Open CCaaS Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Verint Open CCaaS Frequently Asked Questions

Q: What kinds of users and organization types does Verint Open CCaaS work with?
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Verint Open CCaaS Product Features