Best Knowledge Management Software in Japan - Page 3
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Compare the Top Knowledge Management Software in Japan as of January 2026 - Page 3
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1
Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
2
Workspace 365
Workspace 365
At Workspace 365, we believe in simplifying the digital environment to help employees achieve their ultimate work focus. Our personalised digital workplace provides centralised access to all your necessary applications, company information, and personal documents. We integrate everything into one interface, seamlessly connecting legacy and cloud applications to enhance collaboration and create a unified digital experience. With Workspace 365, you can access your workspace from anywhere, at any time, and on any device. Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud. Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. Simplified workflows: Streamline processes by providing approvals and updates in a single overview.Starting Price: €3.08 user/month -
3
Jamespot
Jamespot
Jamespot is the number one french cloud software for communication and collaboration needs of businesses of all sizes wether at the organizational level or at the teams level. 1. An interface to your own image 🎨 Graphic charter, name, logo, menu, wording... Jamespot is 100% configurable according to your needs. 2. Countless possibilities 🚀 Thanks to our 100 native and partners apps, Jamespot covers 100% of your collaborative needs. Our open API allows you to connect Jamespot to O365, GSuite and countless other solutions. 3. Accessible from your phone 📱 Thanks to the Jamespot mobile application, your platform follows you wherever you are. 4. A 100% secure french solution 🔐 The datas are hosted in France and we complie with all the GDPR requirements. We even have certifications that allow us to host health datas. 5. Ultra rapid deployment 🚄 You are in a hurry? From a few days or a few weeks, our team adapts to your rythm accompanies you throughout the deployment.Starting Price: 6$/user/month -
4
Giva
Giva
Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.Starting Price: $29 per month -
5
Wix Answers
WixAnswers.com
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.Starting Price: $80/month/per user -
6
zehnplus
zehnplus
zehnplus develops software products with custom solutions that help organizations turn data into knowledge to connect, inform, and engage with their audiences. Our solutions include intranet, community and knowledge management platforms and wiki's aswell as smart FAQ software, enhanced with AI. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions. As a leading full service provider from Zürich, Switzerland, zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic know-how as well as project management and develop tailor-made solutions.Starting Price: 7000/year -
7
Malcolm!
Acknowledgement
Malcolm! is a set of easy to use web based tools that help you interact with your users. Turn recurring tasks and procedures into Workflows (forms / user journeys). Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates. Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content. If you already have a website or app we make it super easy to surface the content you create in Malcolm! via a variety of embed, widget, overlay and plugin options. If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub. Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.Starting Price: £30.00/month -
8
Zendesk Guide
Zendesk
Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”Starting Price: $15 per agent per month -
9
Spekit
Spekit
Spekit is the modern sales enablement platform that unifies sales content and learning, and enables reps in their flow of work with AI Sidekick, the most contextual Just-in-Time Sales Assistant™. AI Sidekick uses contextual AI agents that leverage CRM, call intelligence, Gong, and email to understand a rep’s precise needs, then surfaces personalized coaching, messaging support, answers, and learning. Reps prepare for calls, follow up, and create tailored Deal Rooms and buyer experiences faster, leading to better deal execution, stronger relationships, and reduced ramp times. This Just-in-Time Enablement approach is powered by sales content management that combines the best of DAP, KMS, CMS, and LMS. A centralized repository with AI editing, governance, and built-in change management combats content decay and keeps messaging consistent. Beyond AI-powered automation, Spekit provides analytics on content consumption and buyer engagement to optimize strategy and attribute revenue. -
10
Zoho Learn
Zoho
Zoho Learn is your all-in-one knowledge management and training platform that helps you organize your company's information and build interactive training programs. With Zoho Learn, you can create knowledge manuals to organize processes, build dynamic courses by combining different media and track the progress of your learners. With powerful features such as collaborative authoring, article templates, knowledge checks, and reporting, Zoho Learn helps you deliver exceptional learning experiences.Starting Price: $1/user/month -
11
Dynalist
Dynalist
The best outlining app for your best work. Where brilliant ideas are captured, fleshed out, and realized. Dynalist is featureful yet simple. Without bloating the interface, tools show up only when you need them. See for yourself in the demo; all panes can be closed for focusing on outlining and organizing. So don't let the features scare you! They are all here to help you do your best work.Starting Price: $7.99 per month -
12
TeamBrain
TheBrain
Exchanging ideas by email or instant message and staring at giant folder trees usually doesn’t inspire much innovation. Creating a visual network of your team’s thinking can help your team reach the tipping point for effective workflow and productive idea generation. TeamBrain enables fluid knowledge exchange and collaboration inside TheBrain's award-winning user interface. Tie together disparate resources in a unified map that evolves to reflect the best thinking. TheBrain's powerful sync capabilities ensure that no one ever loses the ability to work as part of the team even when they don't have a network connection. TeamBrain in the cloud doesn’t require any server software or IT support. If you'd prefer your own server so your data never leaves your private network, we also offer TeamBrain Server, which we will help you setup and maintain behind your firewall. Stay connected anywhere. Use your own server or our cloud infrastructure. -
13
Outline
Outline
Onboard new team members easily through internal guides, resources, and checklists. Give new team members a leg up getting to know your product, best practices, and culture. Whether your team are seasoned remote workers or new to working from home – Outline is a great place to keep your team’s shared knowledge accessible, searchable, and coordinated. Don't lock away your company handbook in a PDF document hidden on a shared drive. Make it accessible, searchable and easily updatable so everyone can find the information they need. Outline is fast, really fast. We’ve worked hard to ensure millisecond response times – documents load instantly, search is speedy and navigating the UI is snappy. The Outline editor has been designed from the ground up to be easy to use, but powerful. Reading and writing docs should be enjoyable.Starting Price: $10 per month -
14
Wisdom Share
Mentor Resources, Inc.
Wisdom Share, a cloud-based mentoring solution, has an array of features such as self-directed matching, user-action plans, event tracking, and matching algorithm. Wisdom Share enables users to match mentors and mentees based on skills and other related factors. Wisdom Share enables users to outline learning objectives, enable communication between members, and enable administrators to build an online library for the storage of documents and course content. Harnessing two decades of mentoring experience into one easy-to-use mentoring platform, Wisdom Share smartly pairs each mentee with the ideal mentor and tracks their results. You’d like something to fit your culture, your internal language and your focus but need something that will scale. Easy to use and easy to manage, Wisdom Share has all you need to design, launch and scale a mentoring initiative that delivers results.Starting Price: $5,000 year -
15
SAP Litmos LMS
SAP
SAP Litmos is a SAAS/Cloud platform for e-learning, also known as a learning management system or LMS. SAP Litmos cloud-based LMS is intended to get learners engaged with great user experiences anytime, anywhere, on any device. SAP Litmos LMS allows you to create courses and learning paths utilizing video, audio, text, surveys, and more in SCROM, Tin Can, or AICC. An LMS gives training professionals everything they need to manage their entire training program from one secure, centralized environment. A cloud-based solution that unifies virtual, classroom, mobile, and social learning, SAP Litmos LMS empowers training departments, sales and service leaders, safety and compliance managers, and HR teams to collaborate, author, globally distribute, and track web-based training courses, as well as schedule and track instructor-led courses. It automates formerly burdensome tasks so that teams can focus their energy on aligning training with the company’s strategic agenda. -
16
Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
17
Dovetail Software
Dovetail Software
Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics. -
18
Sutherland SmartLeap HelpTree
Sutherland
Traditional knowledge management systems either suffer from holding too much information or little to none at all. According to IDC, 36% of a consultant’s time is spent searching for information. Finding new ways to equip support staff to resolve issues consistently is the challenge many organizations now face. So, how can you drive consistent service and compliance across the geographies you serve? Equipping your support staff with a next-gen knowledge solution is the answer. Designed with live customer interaction in mind, Sutherland SmartLeap™ HelpTree makes it easy to create and keep knowledge current. It seamlessly integrates with enterprise systems to provide a straightforward user experience for both creators and consumers of content. Enabling faster content creation and minimal training. Connect with multiple data sources and leverage machine learning-based search. Easy enterprise integration with straightforward UX & UI to enable richer conversations. -
19
Ntranet
Ncontracts
Ntranet is more than an employee intranet that keeps everyone connected – it's a digital workplace that makes employees feel valued. Ntranet is a modern digital workplace that keeps your remote teams engaged and acts as the culture champion for your organization. With no programming experience necessary, get started with Ntranet's drag and drop interface that allows you to fully use your imagination to design pages that reflect your culture without entering a single line of code. Ntranet will transform how your company communicates, collaborates, and connects. Ntranet empowers over 55,000+ people and organizations with a portal that drives increased productivity, meaningful engagement, effective communication and better collaboration for remote teams. Our team is your partner and dedicated to your success. Leverage 15+ years of experience in conceptualizing, creating, and deploying employee intranets for organizations of all sizes. -
20
GitBook
GitBook
Document everything. For you, your users and your team. A place to think and track ideas for you & your team. A powerful yet beautifully simple editor that never gets in your way. Embed external web content: videos, code snippets and more. Powerful keyboard & markdown shortcuts to stay productive. Fast, safe, secure and available everywhere. A home for your team, best-practices and thoughts. Draft new changes and collaborate asynchronously. Discuss and review your drafts & changes. Secure and private docs for you and your team. Track everything, view diffs and revert mistakes. -
21
Gluu
Gluu
Gluu is a process operations platform that connects how you design work with how teams run it. Map end-to-end processes with roles, controls and SOPs, then publish to web, iOS and Android. Turn flows into execution: schedule checklists, recurring tasks and case workflows with owners, due dates, approvals and required evidence. Frontline users get the right task, instruction and form at the right time; managers see progress and handoffs in real time. Capture data with no-code forms, automate reminders and reports, and keep versioning with a complete activity trail. Log issues, incidents and CAPAs in context, link risks and controls, and prove standard work was followed—every time. Portfolio views track projects and cases against shared templates across sites. Outcome: consistent execution, faster onboarding and fewer errors—without adding headcount. “Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJStarting Price: €2 / month / user -
22
LessonBridge
Secutor Solutions
The LessonBridge lessons learned database from Secutor Solutions provides a repository for organizations looking to capture and manage lessons learned and best practices from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse this valuable corporate intelligence. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge consistency, completeness, and quality using LessonBridge’s automated review process. Reuse - Search for relevant lessons learned to reduce your project risks, resolve issues and improve processes. Push lessons learned from earlier projects to the teams that need to know.Starting Price: $8/user/month -
23
Answerbase
Lumin Creative
Launch your own Q&A platform in minutes with Answerbase. Answerbase is a powerful Q&A knowledge sharing platform online communities, customer support, and ecommerce. With Answerbase, businesses can allow their users to ask questions, receive answers, and discover relevant content to get the information they need about certain products and services. The system supports a wide range of tools includeing, Q&A widgets and widget builders, content moderation and management tools, categorization and tagging, insights and analytics, and more.Starting Price: $19.00/month -
24
XWiki
XWiki
Join the ranks of organizations worldwide that trust XWiki, the leader in professional and collaborative open-source solutions. By centralizing knowledge and reducing reliance on time-consuming information silos, XWiki ensures seamless access to essential data, even when key employees leave. This not only improves efficiency but also significantly reduces training and operational costs. XWiki's flexible architecture supports organizations of all sizes and industries, providing a scalable solution that adapts to your unique needs. XWiki stands out as an invaluable tool that helps businesses achieve their goals by fostering collaboration, reducing costs, and safeguarding knowledge continuity. Discover how XWiki can transform your organization's approach to knowledge management and collaboration. Achieve your goals more efficiently with XWiki’s tailored services, and enhance your collaborative culture with our ready-to-use cloud solutions.Starting Price: $2.50/user/month -
25
Userpilot
Userpilot
Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.Starting Price: $249 per month -
26
KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
27
Stonly
Stonly
Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.Starting Price: $49 per month -
28
LabiKnow
LabiKnow
Let LabiKnow Knowledge base deal with your customers' questions and issues 27/4. Deliver outstanding self service customer support. Knowledge base comes with an easy to use online editor which allows to create interactive content for the end user. Add photos, videos, tutorials, call to action buttons, highlight important parts, add code examples. Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). Labiknow help center software make it easy to customize design up to your brand preferences. Helps you reduce number of incoming customer support requests by up to 80%. Why bother answering frequently asked questions, copy and pasting the same information to the chat or ticket when you can let your customers help themselves. No need to setup difficult chatbot sequences. Let users find information by easily enter search keywords or phrases on the help widget.Starting Price: $39 per month -
29
DeskXpand
DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements. DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients. DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.Starting Price: $14 per user per month -
30
Kbee
Kbee
Turn Google Drive folders into a fast, searchable wiki for you and your team. Turn your existing Google Drive folders and files into a professional wiki. Each wiki comes with full-text search across all of your content. Edit and collaborate on wiki articles without leaving Google Drive. Let anyone or specific individuals and groups access your wiki. Customize your wiki domain, logo, color schemes, and layout. Kbee is fully optimized for SEO. Kbee automatically generates meta tags, sitemaps, and robots.txt. Articles are statically built and served from a CDN optimized for search engines. Almost immediately, we ran into issues with the lack of collaboration within the tool. We found ourselves collaborating together to create content in Drive and then manually copy it over to our help center. Both of us dreaded this process and constantly looked for ways out of doing it.Starting Price: $ 15 per month
