Audience

Companies of all sizes

About Dovetail Software

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations.

In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

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Pricing

Pricing Details:
PEPY

Integrations

API:
Yes, Dovetail Software offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Dovetail Software
Founded: 1995
United States
www.dovetailsoftware.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Dovetail Software Frequently Asked Questions

Q: What kinds of users and organization types does Dovetail Software work with?
Q: What languages does Dovetail Software support in their product?
Q: What kind of support options does Dovetail Software offer?
Q: What other applications or services does Dovetail Software integrate with?
Q: Does Dovetail Software have an API?
Q: What type of training does Dovetail Software provide?
Q: What pricing for support is available for Dovetail Software?
Q: What pricing for training is available for Dovetail Software?

Dovetail Software Product Features

Employee Engagement

Pulse Surveys Not Supported
Employee Guides Not Supported
Performance Management Not Supported
Goal Management Not Supported
Employee Awards Not Supported
Feedback Management Not Supported
Health & Wellness Programs Not Supported
Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Recognition Not Supported

Human Resources

360 Degree Feedback Supported
Performance Management Supported
Self Service Portal Supported
Applicant Tracking Not Supported
Attendance Management Not Supported
Benefits Management Not Supported
Career Development Planning Not Supported
Compensation Management Not Supported
Compliance Management Not Supported
Employee Database Not Supported
Employee Lifecycle Management Not Supported
Onboarding Not Supported
Payroll Management Not Supported
Recruiting Management Not Supported
Succession Planning Not Supported
Time & Attendance Management Not Supported
Time Off Management Not Supported
Timesheets Not Supported
Training Management Not Supported

Knowledge Management

Cataloging / Categorization Supported
Content Management Supported
Decision Tree Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported
Collaboration Not Supported
Discussion Boards Not Supported

Portal

Chat Supported
Collaboration Supported
Content Management Supported
File Sharing Supported
Search Supported
Document Management Not Supported

Dovetail Software Additional Categories

Dovetail Software Verified User Reviews

Write a Review
  • A Dovetail Software User
    HR Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Dovetail modernized our HR service delivery"

    Posted 2025-12-02

    Pros: The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

    Cons: Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.

    Overall: Dovetail delivered a strong improvement in HR operations. The team adopted it quickly and our case visibility improved immediately. Employee questions are resolved faster because the tool puts information and workflow in one place. The product is reliable, support is responsive, and the roadmap continues to move in the right direction. It has been a very positive investment.

    Read More...
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