Best IT Service Software - Page 2

ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. A steadily growing number of well-known companies of all sizes and industries worldwide use ScriptRunner as their leading all-in-one solution for PowerShell. ScriptRunner Software GmbH has been an independent subsidiary of AppSphere AG since 2019. 

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business

MPA Tools streamlines and enhances the execution of IT administration duties, reducing the time it takes to resolve computer issues for Helpdesk, IT Professionals, and System Administrators. It is a contemporary application that aids IT professionals in managing their infrastructure with greater efficiency and dependability, providing a remote administration toolkit for modern device management. MPA Tools has features that help system administrators perform various operations and manage the systems in an SCCM, SCOM, Intune, Active Directory, or Azure AD environment. MPA Tools' intelligent background assists administrators in maintaining devices healthily and securely. You can download and install MPA Tools anytime without any need for signup/installation for installation. Some of the key benefits are: Remote Workstation Management Remote Server Management SCCM Client Management and support Intune Devices Management Manage devices in Active Directory Multi-Computer

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.

Stop managing your internal IT with complex solutions that don't work. Fiwit is the ultimate IT software you’ve ever dreamed of. Too many laptops / phones and screen to manage? Tidy that up with our IT asset management solution. Make your colleagues happy. Give them the IT service that they need. With our integrated helpdesk software, don’t let internal IT issue hang anymore. And, be organized.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Netreo is the most comprehensive full stack IT infrastructure management and observability platform. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others.

JumpCloud® Directory-as-a-Service® is Active Directory® and LDAP reimagined. JumpCloud securely manages and connects your users to their systems, applications, files, and networks. JumpCloud manages users and their systems – whether Mac, Linux, or Windows – and provides access to cloud and on-prem resources such as Office 365™, G Suite, AWS™ cloud servers, Salesforce™, and Jira® among thousands of others. The same login also connects users to networks and file shares via RADIUS and Samba, respectively, securing your organization’s WiFi and file server access. Leveraging cloud-based directory services, IT organizations can choose the best IT resources for the business enabling users to be as productive as possible.

Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.

Turn data into answers with Splunk deployed and managed securely, reliably and scalably as a service. With your IT backend managed by our Splunk experts, you can focus on acting on your data. Splunk-provisioned and managed infrastructure delivers a turnkey, cloud-based data analytics solution. Go live in as little as two days. Managed software upgrades ensure you always have the latest functionality. Tap into the value of your data in days with fewer requirements to turn data into action. Splunk Cloud meets the FedRAMP security standards, and helps U.S. federal agencies and their partners drive confident decisions and decisive actions at mission speeds. Drive productivity and contextual insights with Splunk’s mobile apps, augmented reality and natural language capabilities. Extend the utility of your Splunk solutions to any location with a simple phrase or the tap of a finger. From infrastructure management to data compliance, Splunk Cloud is built to scale.

Simple, easy-to-use website monitoring software. Real-time up/down status and alerts for your critical web applications and services. Thousands of businesses use Spiceworks to be alerted on the up/down status of the web applications and services that their end-users need to do their job everyday. Spiceworks Connectivity Dashboard is simple to set up. Install the monitoring agent on any workstation/server, configure the application URLs and start monitoring. Get real-time insights and spot sluggish network connections, or overwhelmed applications – either hosted in your data center or in the cloud – before they crash or users start calling. Coming Soon! Get email alerts when a business critical web application is unreachable by your users: CRM, HR, engineering. Real-time status on critical devices and apps. Get the latest monitoring info without the clutter. Keep an eye on everything within your realm with a single, easy-to-use dashboard.

OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.

Power and protect your teams from cloud to edge with Ivanti Neurons, the hyperautomation platform for the Everywhere Workplace. Delivering the power of self-healing has never been so simple. What if you could discover and fix issues automatically before your users even know about them? Ivanti Neurons does just that. Powered by machine-learning and deep intelligence, it lets you remediate issues preemptively before they slow your productivity. Take troubleshooting off your agenda and deliver better experiences, everywhere your business works. Ivanti Neurons fuels your IT with real-time intelligence you can act on, enables devices to self-heal and self-secure, and provides users with a personalized self-service experience. Empower your users, your team and your business to do more, everywhere, with Ivanti Neurons. Ivanti Neurons delivers value from day one by providing real-time insights that let you thwart risks and prevent breaches in seconds, not minutes.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

Symantec Ghost Solution Suite is an award-winning software solution for imaging and deploying desktops, laptops, tablets and servers. Quickly and easily migrate to the latest operating systems, perform custom configurations and deploy software across hardware platforms and operating systems. With any Windows migration, there are many things to consider. Our 123 million sensors record thousands of threat events per second from 157 countries and block 142 million threats daily. Use intel from the world’s largest civilian threat network to your advantage. GSS Agent (DAgent, and ADLAgent): GSS Agents require network connectivity and at least 10 MB disk space. Other system requirements are the same as the host operating system.

IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes. Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to everything important.

Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant and enriched with a toolset needed by IT teams. IMPLEMENTATION BENEFITS: - OXARI is a universal platform that enables implementation of a professional ITSM class system in accordance with the ITIL standard. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes. - The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic. - The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself. MULTIPLE CONFIGURATIONS Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions.

JDisc Discovery is a powerful on-premises network inventory and documentation platform collects hardware and software details from devices on the network. Purpose-built to serve various departments in industries such as education, information technology consulting and logistics, JDisc Discovery enables users to detects common operating systems and identifies all major virtualization technologies. Key features of JDisc Discovery include configuration management, audit management, IT service management, license management, and asset tracking.

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.

Eliminate paper clutter and simplify service scheduling for your field service business with Call of Service. A modern field service management software, Call of Service was designed to make tracking and scheduling service jobs, dispatching field service workers, as well as enhancing customer service faster and easier. Available at a low monthly price, Call of Service lets companies take advantage of a number of features such as appointment scheduling, dashboard statistics, job and customer details, invoicing, cross verification, and so much more.

Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Image any computer anywhere. End-to-end imaging from the cloud or any simple file share using only a browser - without having to ever capture an image! smartImager is the only enterprise-grade imaging tool that allows to you image all of your devices regardless of where you or the client machine is located. You can choose between on-prem, SaaS, or both! Forget making a gold-standard image. Forget capturing an image. That's old school. Come see the new standard of imaging that's simple, easy, and you can do it from anywhere.

PSA Software Simplified. Computicate takes the pain out of managing IT services with PSA software designed exclusively for MSPs. Get better insight, increase efficiency and grow your profitability. Automate your business back-end Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks. Optimize your service delivery A complete helpdesk ticketing solution. Making IT service delivery easy and accurate. Improve your bottom line Never miss incoming tickets or alerts again. Monitor productivity and maximise resource utility. Get all the tools you need to manage your MSP business succesfully. Computicate PSA is a fully integrated IT Services Management System. Exclusively for MSPs.

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests. All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly. The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors. And best of all: all processes and data structures can be adapted to your needs.

Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.