QuvuPebbletree Ltd
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iVision PlusNovelVox
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Related Products
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About
Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes.
Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.
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About
iVision Plus Cisco wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs. Get interactive cisco contact center wallboard designs with iVision plus that provides real-time stats and metrics of both, individual and team performances. No more boxy designed wallboards, make it more impactful with NextGen wallboard designs. iVision gamification wallboards motivate agents to do better. HTML 5 wallboards for better UX and responsive. Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing. Digital Signage in real-time to all internal employees will improve efficiency and productivity. The employees will no longer be required to spend long interval of time to gather operational information.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call Centres
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Audience
Agents and contact centers looking for a solution that provides real-time statistics and metrics of individual and team performances
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£99
Pricing is dependent on user requirements. Standard Quvu console starts from £99 + VAT per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationPebbletree Ltd
Founded: 2005
United Kingdom
quvu.co.uk
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Company InformationNovelVox
Founded: 2008
United States
www.novelvox.com
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Categories |
Categories |
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Auto Dialer Features
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
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Dashboard Features
Annotations
Not Supported
Data Source Integrations
Supported
Functions / Calculations
Supported
Interactive
Not Supported
KPIs
Supported
OLAP
Not Supported
Private Dashboards
Not Supported
Public Dashboards
Supported
Scorecards
Supported
Themes
Not Supported
Visual Analytics
Not Supported
Widgets
Supported
Digital Signage Features
Automatic Player Updates
Not Supported
Content Scheduling
Supported
Media Library
Supported
Multi-Screen Support
Not Supported
Remote Deployment
Supported
Remote Display Management
Supported
Visual Editor
Not Supported
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Integrations
Salesforce
Supported
Zoho CRM
Supported
Active Directory
Not Supported
EpicCare EMR
Not Supported
FIS Telephone Banking
Not Supported
Fiserv
Not Supported
Freshdesk
Not Supported
HubSpot CRM
Not Supported
Microsoft Dynamics 365
Not Supported
Microsoft Excel
Not Supported
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Integrations
Salesforce
Supported
Zoho CRM
Supported
Active Directory
Supported
EpicCare EMR
Supported
FIS Telephone Banking
Supported
Fiserv
Supported
Freshdesk
Supported
HubSpot CRM
Supported
Microsoft Dynamics 365
Supported
Microsoft Excel
Supported
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