Quvu

Quvu

Pebbletree Ltd
iVision Plus

iVision Plus

NovelVox
+
+

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About

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

About

iVision Plus Cisco wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs. Get interactive cisco contact center wallboard designs with iVision plus that provides real-time stats and metrics of both, individual and team performances. No more boxy designed wallboards, make it more impactful with NextGen wallboard designs. iVision gamification wallboards motivate agents to do better. HTML 5 wallboards for better UX and responsive. Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing. Digital Signage in real-time to all internal employees will improve efficiency and productivity. The employees will no longer be required to spend long interval of time to gather operational information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call Centres

Audience

Agents and contact centers looking for a solution that provides real-time statistics and metrics of individual and team performances

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£99
Pricing is dependent on user requirements. Standard Quvu console starts from £99 + VAT per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Pebbletree Ltd
Founded: 2005
United Kingdom
quvu.co.uk

Company Information

NovelVox
Founded: 2008
United States
www.novelvox.com

Alternatives

Alternatives

Inova Desktop Presenter

Inova Desktop Presenter

Inova Solutions
Readymode

Readymode

Readymode (formerly Xencall)
Wallboard

Wallboard

Wallboard
Plan/Ezy

Plan/Ezy

Keyvak

Categories

Auto Dialer Supported
Call Center Supported
Predictive Dialer Supported
Sales Dialers Supported

Categories

Dashboard Supported
Digital Signage Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Dashboard Features

Annotations Not Supported
Data Source Integrations Supported
Functions / Calculations Supported
Interactive Not Supported
KPIs Supported
OLAP Not Supported
Private Dashboards Not Supported
Public Dashboards Supported
Scorecards Supported
Themes Not Supported
Visual Analytics Not Supported
Widgets Supported

Digital Signage Features

Automatic Player Updates Not Supported
Content Scheduling Supported
Media Library Supported
Multi-Screen Support Not Supported
Remote Deployment Supported
Remote Display Management Supported
Visual Editor Not Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Active Directory Not Supported
EpicCare EMR Not Supported
FIS Telephone Banking Not Supported
Fiserv Not Supported
Freshdesk Not Supported
HubSpot CRM Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Excel Not Supported
Oracle Siebel CRM Not Supported
ServiceNow Not Supported
Sisense Supported
Sugar Sell Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Active Directory Supported
EpicCare EMR Supported
FIS Telephone Banking Supported
Fiserv Supported
Freshdesk Supported
HubSpot CRM Supported
Microsoft Dynamics 365 Supported
Microsoft Excel Supported
Oracle Siebel CRM Supported
ServiceNow Supported
Sisense Not Supported
Sugar Sell Not Supported
Zendesk Supported
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Claim Quvu and update features and information
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