Audience
Businesses searching for a powerful contact center dashboard solution
About Inova Desktop Presenter
Inova Desktop Presenter® is a contact center dashboard that delivers real-time metrics directly to agent desktops. It’s an ideal choice for at home or remote contact center agents or where wallboard or digital displays are not possible due to limited space or lines of sight. Inova Marquee is a virtual wallboard for the desktop that mirrors the look, color structure and content of traditional LED wallboards, including font effects, graphics and animations. Inova DataLink displays real-time call center statistics in colorful charts and grids you can customize to your specific contact center environment. DataLink can be set to respond to performance-based thresholds, visually alerting agents to changing call center conditions.
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Integrations
No integrations listed.
Company Information
Inova Solutions
Founded: 1984
United States
www.inovasolutions.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Inova Desktop Presenter Frequently Asked Questions
Inova Desktop Presenter Product Features
Call Center
Predictive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Progressive Dialer
Not Supported
