easiware

easiware

Easiware
+
+

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About

Make your call center obsolete. Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conversational analytics, agent escalations, and self-service. AI Deployment Mastery: “Conversationalize” your brand and raise customer satisfaction with elite UX. No more AI pilots to nowhere, no more science projects. Pypestream customers achieve incredible ROI. It’s innovation with a proven business impact. Short-staffed due to coronavirus? It's time to put Pypestream's COVID-19 customer care starter packs to work.

About

Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to make them stand out. Each customer is a puzzle for your teams to solve. Piece together their profile in a blink!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise organizations

Audience

Mid-sized to large companies with over 10 customer service team members

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Pypestream
Founded: 2015
United States
www.pypestream.com

Company Information

Easiware
Founded: 2008
France
www.easiware.com/en/

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite
Heyday AI

Heyday AI

Hootsuite
Verloop.io

Verloop.io

Magiclane App Service Pvt. Ltd
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)

Categories

Categories

Contact Management Supported
CRM Supported
Customer Service Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Cloud Communication Platform Features

Audio / Video Conferencing Not Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Not Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Not Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Supported
Collaboration Supported
Messaging Supported
Mobile Access Supported
Patient Education Supported
Patient Portal Not Supported
Personal Health Record Supported
Progress Tracking Supported
Self Management Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Contact Management Features

Activity Management Not Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Not Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Supported
Segmentation Not Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Integrations

Akamai Supported
Amazon Mechanical Turk Supported
Axialys Not Supported
Bazaarvoice Supported
BigCommerce Supported
Braze Supported
Docusign Supported
Facebook Supported
Facebook Messenger Supported
Freshchat Supported
Google Maps Supported
Instagram Supported
Ordergroove Supported
PriceSpider Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Twilio Supported
WhatsApp Supported
calldesk Not Supported

Integrations

Akamai Not Supported
Amazon Mechanical Turk Not Supported
Axialys Supported
Bazaarvoice Not Supported
BigCommerce Not Supported
Braze Not Supported
Docusign Not Supported
Facebook Not Supported
Facebook Messenger Not Supported
Freshchat Not Supported
Google Maps Not Supported
Instagram Not Supported
Ordergroove Not Supported
PriceSpider Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Twilio Not Supported
WhatsApp Not Supported
calldesk Supported
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Claim Pypestream and update features and information
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