+
+

Related Products

  • Squaretalk
    313 Ratings
    Visit Website
  • DialedIn
    625 Ratings
    Visit Website
  • Dialpad Support
    1,607 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • net2phone
    197 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • Adversus
    172 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • ULTATEL
    115 Ratings
    Visit Website
  • CallHub
    428 Ratings
    Visit Website

About

Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.

About

Vizalia is a visual-assistance platform for customer service, after-sales, telesales and contact-center teams, including field-service organizations and BPOs. During a phone call, an agent sends the customer an SMS link that opens in a mobile browser without an app or account. The agent can view the customer's camera feed, annotate it and guide troubleshooting. For telesales, agents share offers, simulations and contracts during the call. Its 3D measurement feature reconstructs a space from smartphone video so agents can take measurements remotely. Vizalia integrates with telephony and CRM tools and provides a REST API. Pricing is based on annual visual-session volume, with unlimited users. The SaaS platform is ISO 27001 certified and hosted in France.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

A solution for any size call center, whether operating in one or multiple industries

Audience

Customer service, after-sales, telesales, contact-center, field-service and BPO teams supporting customers by phone.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$30/user/month
Free Version Not Supported
Free Trial Supported

Pricing

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Oki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/

Company Information

Vizalia
Founded: 2016
France
vizalia.ai

Alternatives

uContact

uContact

net2phone

Alternatives

Categories

Categories

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Integrations

Aircall Not Supported
Asterix Supported
Bitrix24 Supported
Discord Supported
Dropbox Supported
Drupal Supported
Facebook Groups Supported
Facebook Messenger Supported
FreeSWITCH Supported
Gmail Supported
Google Drive Supported
Instagram Supported
Viber Supported
WhatsApp Supported
WordPress Supported
Yahoo! Mail Supported
Zendesk Supported
Zoho CRM Supported
Zoho CRM Plus Supported
monday CRM Supported

Integrations

Aircall Supported
Asterix Not Supported
Bitrix24 Not Supported
Discord Not Supported
Dropbox Not Supported
Drupal Not Supported
Facebook Groups Not Supported
Facebook Messenger Not Supported
FreeSWITCH Not Supported
Gmail Not Supported
Google Drive Not Supported
Instagram Not Supported
Viber Not Supported
WhatsApp Not Supported
WordPress Not Supported
Yahoo! Mail Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Zoho CRM Plus Not Supported
monday CRM Not Supported
Claim Oki-Toki and update features and information
Claim Oki-Toki and update features and information
Claim Vizalia and update features and information
Claim Vizalia and update features and information