Related Products
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About
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.
The Cloud Contact-Center includes:
- Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach.
- Ability to share agents between projects, teams, and companies.
- Integration of Toll-free, local, and non-geographic SIP numbers.
- Handling missed calls with a specialized Callback mode.
- An employee motivation system with automatic calculation of bonuses and penalties.
- Automated KPI tracking, integrated with speech analytics and evaluation sheets.
- Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers.
- Performance analysis of each agent, team, and the entire contact center.
Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.
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About
Vizalia is a visual-assistance platform for customer service, after-sales, telesales and contact-center teams, including field-service organizations and BPOs. During a phone call, an agent sends the customer an SMS link that opens in a mobile browser without an app or account. The agent can view the customer's camera feed, annotate it and guide troubleshooting. For telesales, agents share offers, simulations and contracts during the call. Its 3D measurement feature reconstructs a space from smartphone video so agents can take measurements remotely. Vizalia integrates with telephony and CRM tools and provides a REST API. Pricing is based on annual visual-session volume, with unlimited users. The SaaS platform is ISO 27001 certified and hosted in France.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
A solution for any size call center, whether operating in one or multiple industries
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Audience
Customer service, after-sales, telesales, contact-center, field-service and BPO teams supporting customers by phone.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$30/user/month
Free Version
Not Supported
Free Trial
Supported
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PricingVizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/
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Company InformationVizalia
Founded: 2016
France
vizalia.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Aircall
Not Supported
Asterix
Supported
Bitrix24
Supported
Discord
Supported
Dropbox
Supported
Drupal
Supported
Facebook Groups
Supported
Facebook Messenger
Supported
FreeSWITCH
Supported
Gmail
Supported
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Integrations
Aircall
Supported
Asterix
Not Supported
Bitrix24
Not Supported
Discord
Not Supported
Dropbox
Not Supported
Drupal
Not Supported
Facebook Groups
Not Supported
Facebook Messenger
Not Supported
FreeSWITCH
Not Supported
Gmail
Not Supported
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