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About

Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.

About

ReadyCall is a cloud contact center and customer-service platform for businesses handling phone and digital conversations. It supports inbound and outbound calls, IVR menus, queues, skills-based routing, call recording, live monitoring and service reports. Customer records and ticketing tools help teams manage requests, notes and follow-up. Its shared inbox brings WhatsApp Business, website live chat, Instagram and Messenger conversations into agent workflows. Optional AI voice and chat agents can answer customer questions, assist with tasks such as appointment or order-status requests, and transfer conversations to staff. The Arabic, right-to-left interface is designed for Saudi businesses in sectors such as e-commerce, healthcare, education, real estate and services. The platform is accessed in a browser and offers a mobile app; Enterprise plans offer private-cloud deployment or deployment within a customer's infrastructure.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

A solution for any size call center, whether operating in one or multiple industries

Audience

Saudi and Gulf businesses that need an Arabic cloud call center, CRM and WhatsApp customer service: clinics, e-commerce, real estate, education and service companies.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$30/user/month
Free Version Not Supported
Free Trial Supported

Pricing

SAR 39/user/month
Standalone CRM plans start at SAR 39 per user per month, with a three-user minimum; prices exclude 15% VAT. Call-center plans start at SAR 99 per user per month, also with a three-user minimum. Monthly subscriptions have no long-term commitment.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Oki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/

Company Information

ReadyCall
Founded: 2025
Saudi Arabia
readycall.net

Alternatives

uContact

uContact

net2phone

Alternatives

Q-Suite

Q-Suite

Indosoft
Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
Mindcat Inbox

Mindcat Inbox

Mindcat Technology Consultants FZE

Categories

Categories

Call Center Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
Asterix Supported
Bitrix24 Supported
Discord Supported
Dropbox Supported
Facebook Supported
Facebook Groups Supported
FreeSWITCH Supported
Gmail Supported
Google Drive Supported
Odoo Supported
Slack Supported
Telegram Supported
Viber Supported
WordPress Supported
Yahoo! Mail Supported
Zendesk Supported
monday CRM Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
Asterix Not Supported
Bitrix24 Not Supported
Discord Not Supported
Dropbox Not Supported
Facebook Not Supported
Facebook Groups Not Supported
FreeSWITCH Not Supported
Gmail Not Supported
Google Drive Not Supported
Odoo Not Supported
Slack Not Supported
Telegram Not Supported
Viber Not Supported
WordPress Not Supported
Yahoo! Mail Not Supported
Zendesk Not Supported
monday CRM Not Supported
Claim Oki-Toki and update features and information
Claim Oki-Toki and update features and information
Claim ReadyCall and update features and information
Claim ReadyCall and update features and information