Intalk.io vs. uContact Comparison


Intalk.io	uContact net2phone	+	+
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About Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.	About Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience Organizations searching for an omnichannel customer interaction platform	Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $59.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center. Cons There is no solution to edit field names and their order.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Intalk.io Founded: 2014 India www.intalk.io	Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
Alternatives ID Cloud Teckinfo Solutions pvt. ltd.	Alternatives CallShaper
CloudTalk	iCallify
3CLogic	LeadDesk
NobelBiz	NobelBiz
VCC Live View All	CallCenterHosting View All
Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Call Tracking Supported Cloud Communication Platform Supported Cloud PBX Supported Contact Center Quality Assurance Supported Contact Management Supported Customer Service Supported IVR Supported Predictive Dialer Supported Telephony Supported Unified Communications Supported	Categories Auto Dialer Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Communications Management Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Voice Broadcasting Supported
Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Not Supported Call Scripting Supported Lead Management Not Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Not Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Not Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Not Supported Contact Management Not Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Not Supported Lead Management Not Supported Show More Features Call Tracking Features Call Log Not Supported Call Recording Not Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Not Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Not Supported Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported IVR / Voice Recognition Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Virtual Extensions Not Supported Web Conferencing Not Supported Contact Management Features Activity Management Not Supported Appointment Management Not Supported Contact Database Not Supported Contact History Not Supported Contact Import/Export Not Supported Customer Pipeline Not Supported Email Marketing Not Supported Group Management Not Supported Interaction Tracking Not Supported Lead Management Not Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Not Supported Segmentation Not Supported Shared Contacts Not Supported Social Media Integration Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Not Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Not Supported Unified Communications Features Audio / Video Conferencing Not Supported Calendar Management Not Supported Call Recording Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Not Supported	Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported
Integrations Microsoft Dynamics 365 Supported Salesforce Supported Amazon Polly Not Supported Facebook Not Supported Freshdesk Supported Infobip Not Supported Instagram Not Supported Microsoft Teams Not Supported SMART SERVICE DESK ITSM Supported SuiteCRM Supported Totality Not Supported Twilio Not Supported Verbio Not Supported Wavy Not Supported WhatsApp Not Supported Zendesk Supported Zoho CRM Supported net2phone Not Supported Show More Integrations View All 7 Integrations	Integrations Microsoft Dynamics 365 Supported Salesforce Supported Amazon Polly Supported Facebook Supported Freshdesk Not Supported Infobip Supported Instagram Supported Microsoft Teams Supported SMART SERVICE DESK ITSM Not Supported SuiteCRM Not Supported Totality Supported Twilio Supported Verbio Supported Wavy Supported WhatsApp Supported Zendesk Not Supported Zoho CRM Not Supported net2phone Supported Show More Integrations View All 13 Integrations
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