HelpFalcon vs. LiveHelpNow Comparison


HelpFalcon Askem	LiveHelpNow 4.8 out of 5 stars
Learn More about HelpFalcon Update Features for HelpFalcon	Learn More about LiveHelpNow Update Features for LiveHelpNow	Add To Compare	Add To Compare

HelpFalcon	LiveHelpNow
		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 4.5 out of 5 stars 36 Ratings Visit Website for ScreenMeet Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 4.8 out of 5 stars 50 Ratings Visit Website for EcholoN Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide Flagsmith Flagsmith is a fully supported open-source feature flag, remote config, and A/B testing service. Use our hosted API, deploy to your own private cloud, or run on-premise. Create and manage feature flags across web, mobile, and server-side applications. Wrap a section of code with a flag, and then use Flagsmith to toggle that feature on or off for different environments, users, or user segments. Feature flags – Release features with phased rollouts and instant rollback capabilities. Remote config – Toggle individual features on and off, and make changes without deploying new code. A/B and multivariate testing – Use segments to run A/B and multivariate tests on new features. Introduce beta programs to get early user feedback. Organization management – Projects, and roles for team members help keep your deployment organized. Integrations – Connect to your favorite tools. MCP and CLI – Set up automated feature management workflows controlled by your AI agents 4.8 out of 5 stars 43 Ratings Visit Website for Flagsmith Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. 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HelpFalcon: About HelpFalcon is a web-based help desk for customer support teams, currently in private beta. It brings email, live chat, web messenger, and messaging channels into a shared ticket workspace with assignments, views, macros, triggers, automations, SLA policies, business hours, and routing. Other features include a customer help center and portal, community, CSAT surveys, reports and dashboards, time tracking, side conversations, and custom objects. A Zendesk migration importer transfers ticket history, users, organizations, rules, and help center articles; a Zendesk-compatible API supports existing scripts. Paid plans list an agent copilot and an AI agent, but AI features are not active during the private beta. HelpFalcon is hosted in the EU and includes GDPR tools, with SAML SSO, SCIM, audit log export, and IP allowlisting on Enterprise.	LiveHelpNow: About • Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies
HelpFalcon: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	LiveHelpNow: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
HelpFalcon: Audience Customer support teams at e-commerce, SaaS, fintech and agency businesses looking for a Zendesk alternative	LiveHelpNow: Audience LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience.
HelpFalcon: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	LiveHelpNow: Support Phone Support Supported 24/7 Live Support Supported Online Supported
HelpFalcon: API Offers API Supported	LiveHelpNow: API Offers API Supported
HelpFalcon: Screenshots and Videos No images available	LiveHelpNow: Screenshots and Videos View more images or videos
HelpFalcon: Pricing $11/agent/month Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered. Free Version Supported Free Trial Supported	LiveHelpNow: Pricing $21.00/month/user $21 per user per month for LiveHelpNow Chat or Ticket Management. Discounted rate of $19/mo when you sign on for an annual subscription. Chat licenses include SMS/text and Facebook Messenger integration while Ticket includes email and contact form management. Call back, knowledge base and many other features also available. Free Version Not Supported Free Trial Supported
HelpFalcon: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	LiveHelpNow: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
	LiveHelpNow: Pros & Cons from Real Users Pros We rent hospital beds and mobility gear to families, and a lot of our chats are people trying to pay a deposit or confirm insurance details while a worried relative waits. Before this, people would type a card number straight into the chat, and I'd panic a little every time because it sat there in the transcript. Now I send a secure form inside the chat, they fill it in, and the details never sit in the conversation. The first time a daughter paid a deposit that way while her dad was still in the hospital, she told me it was less stressful than calling. That one feature is the reason I'd keep this tool. Ease of communication with clients on website. Great to have the ability to chat with clients and conduct Zoom meetings. Easy to pair with website, canned responses, analytics, easy set up, customer service and support in incredible. Canned Responses, Encrypted Secured Forms, Easy Survey system, transcripts, Translator, Departments, and offline messages. I love the features, and how easy it is to navigate through. It makes training my team that much easier. Cons There's no screen sharing or co browsing, so when someone is stuck on our rental agreement page I still have to describe where to click, which is slow with older customers. The agent screen also feels a bit dated next to newer tools, and a new teammate needed a few days to find where things lived. Times we were not able to see their responses and even worst, times they were not able to see our responses and assumed we were not responding. Some of the functions are hard to fund, but customer service is right there to assist. A better feel and look, it has a kind of vintage look and feel to it, but it does the work. I don't like the glitches that sometimes happens with the software, then again that is always going to happen
HelpFalcon: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	LiveHelpNow: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
HelpFalcon: Company Information Askem Founded: 2026 Bosnia and Herzegovina helpfalcon.com	LiveHelpNow: Company Information LiveHelpNow Founded: 2003 United States www.livehelpnow.net/
HelpFalcon: Alternatives Macha	LiveHelpNow: Alternatives Giva 5.0 out of 5 stars
HelpFalcon: There There Spatie	LiveHelpNow: DeskXpand
HelpFalcon: GrowthDot Proactive Campaigns GrowthDot	LiveHelpNow: Hippo JungleWorks
HelpFalcon: Halp Atlassian 5.0 out of 5 stars	LiveHelpNow: Zoho Desk Zoho 4.9 out of 5 stars
HelpFalcon: Zono Support Boxvibe Technologies View All	LiveHelpNow: DevRev View All
HelpFalcon: Categories Help Desk Supported	LiveHelpNow: Categories Chatbot Supported Customer Self-Service Supported Customer Service Supported Help Desk Supported Issue Tracking Supported Live Chat Supported Survey Supported
	LiveHelpNow: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Not Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported
HelpFalcon: Integrations Agile CRM Not Supported Brevo Not Supported Capsule Not Supported Facebook Not Supported Freshdesk Not Supported GetResponse Not Supported Google Business Messages Not Supported Google Business Profile Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Mailchimp Not Supported Pipedrive Not Supported Salesforce Not Supported ServiceNow Not Supported WordPress Not Supported X (Twitter) Not Supported Zoho CRM Not Supported Zoom Not Supported Zoom Phone Not Supported Show More Integrations	LiveHelpNow: Integrations Agile CRM Supported Brevo Supported Capsule Supported Facebook Supported Freshdesk Supported GetResponse Supported Google Business Messages Supported Google Business Profile Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Mailchimp Supported Pipedrive Supported Salesforce Supported ServiceNow Supported WordPress Supported X (Twitter) Supported Zoho CRM Supported Zoom Supported Zoom Phone Supported Show More Integrations View All 25 Integrations
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