Audience
Customer support teams at e-commerce, SaaS, fintech and agency businesses looking for a Zendesk alternative
About HelpFalcon
HelpFalcon is a web-based help desk for customer support teams, currently in private beta. It brings email, live chat, web messenger, and messaging channels into a shared ticket workspace with assignments, views, macros, triggers, automations, SLA policies, business hours, and routing. Other features include a customer help center and portal, community, CSAT surveys, reports and dashboards, time tracking, side conversations, and custom objects. A Zendesk migration importer transfers ticket history, users, organizations, rules, and help center articles; a Zendesk-compatible API supports existing scripts. Paid plans list an agent copilot and an AI agent, but AI features are not active during the private beta. HelpFalcon is hosted in the EU and includes GDPR tools, with SAML SSO, SCIM, audit log export, and IP allowlisting on Enterprise.
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
Learn more about LiveHelpNow
Pricing
Starting Price:
$11/agent/month
Pricing Details:
Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, HelpFalcon offers API access
No integrations listed.
Company Information
Askem
Founded: 2026
Bosnia and Herzegovina
helpfalcon.com
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Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
HelpFalcon Frequently Asked Questions
Q: What kinds of users and organization types does HelpFalcon work with?
HelpFalcon works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does HelpFalcon support in their product?
HelpFalcon supports these languages: English.
Q: What kind of support options does HelpFalcon offer?
HelpFalcon offers support via online.
Q: Does HelpFalcon have an API?
Yes, HelpFalcon has an API.
Q: What type of training does HelpFalcon provide?
HelpFalcon provides training in the form of documentation.
Q: Does HelpFalcon offer a free trial?
Yes, HelpFalcon offers a free trial.
Q: How much does HelpFalcon cost?
Pricing for HelpFalcon starts at $11/agent/month.
