HappyFox vs. Vertask Comparison


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About HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.	About Vertask is an all-in-one SaaS platform for support and project teams — helpdesk ticketing, task management, and collaboration in a single tool without the enterprise bloat. Incoming email is automatically converted into trackable tickets with unique tracking IDs, inline images, and reply routing, so nothing slips through the cracks and every conversation stays tied to its task. Work is organized on flexible kanban boards with drag-and-drop columns and a fast or as a list, with a mobile-friendly interface you can install as a progressive web app. A built-in AI assistant helps teams triage, draft responses, and resolve work faster, while powerful full-text search spans tickets, contracts, locations, and your knowledge base so answers are always a search away. From support desks to client projects to internal task tracking, Vertask brings your tickets, tasks, and team knowledge together in one place — with a free trial to get started.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small business that want to scale easily or large organizations interested in integrating a full enterprise solution	Audience Companies that need an IT helpdesk task management, ticketing and knowledgebase.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9/agent/month Annual Pricing: Basic: $9/agent/month Team: $49/agent/month Pro: $99/agent/month Enterprise PRO: Contact us Monthly Pricing: Basic: $14/agent/month Team: $69/agent/month Pro: $119/agent/month Enterprise PRO: Contact us Unlimited Agents (Annual): Growth: $1,999/month Scale: $3,999/month Scale Plus: $5,999/month Ultimate: Contact us Free Version Free Trial	Pricing $6 per user per month Free ticketing system tier, Full helpdesk solution starts at $6/agent Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page #1- Helpdesk metrics give strong gathered data to analyze. #2- Customer supports is very easy with this help desk. #3- Connect with international customers with this platform. Cons Its chatbot is very less capable. Doesn't gives a satisfactory response. #1- We had an overall positive experience with it.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information HappyFox Founded: 2012 United States www.happyfox.com	Company Information Vertask Founded: 2020 United States vertask.com
Alternatives Supportbench	Alternatives UseResponse
Help Scout	Capacity
N-able Take Control N-able	GigSheets
Zendesk	Track-It! BMC Helix
Zoho Desk Zoho View All	EvantoDesk Evanto View All
Categories AI Customer Service AI Customer Support Agents Chatbot Complaint Management Customer Service Email Parser Help Desk Issue Tracking ITSM Knowledge Management Live Chat Service Desk Service Request Management	Categories Help Desk Knowledge Management Project Tracking
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management	Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Show More Features Project Tracking Features Collaboration Tools Cost-to-Completion Tracking Gantt Charts Kanban Board Milestone Tracking Percent-Complete Tracking Prioritization Status Tracking Time & Expense Tracking
Integrations Zapier 5X Dialpad Support FreshBooks Jira Jira Work Management Keap Microsoft Teams NIM Pipedrive ProjectManager Slack Stackreaction StreetSmart SurveyMonkey WordPress Workers by Delos Wufoo X (Twitter) Zoho CRM Show More Integrations View All 39 Integrations	Integrations Zapier 5X Dialpad Support FreshBooks Jira Jira Work Management Keap Microsoft Teams NIM Pipedrive ProjectManager Slack Stackreaction StreetSmart SurveyMonkey WordPress Workers by Delos Wufoo X (Twitter) Zoho CRM Show More Integrations View All 1 Integration
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