HappyFox vs. IssuTrax Comparison


HappyFox	IssuTrax OnboarD Software	+	+
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About HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.	About Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Small business that want to scale easily or large organizations interested in integrating a full enterprise solution	Audience Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9/agent/month Annual Pricing: Basic: $9/agent/month Team: $49/agent/month Pro: $99/agent/month Enterprise PRO: Contact us Monthly Pricing: Basic: $14/agent/month Team: $69/agent/month Pro: $119/agent/month Enterprise PRO: Contact us Unlimited Agents (Annual): Growth: $1,999/month Scale: $3,999/month Scale Plus: $5,999/month Ultimate: Contact us Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page #1- Helpdesk metrics give strong gathered data to analyze. #2- Customer supports is very easy with this help desk. #3- Connect with international customers with this platform. Cons Its chatbot is very less capable. Doesn't gives a satisfactory response. #1- We had an overall positive experience with it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information HappyFox Founded: 2012 United States www.happyfox.com	Company Information OnboarD Software Founded: 2000 United States www.onbts.com
Alternatives Supportbench	Alternatives SutiDesk SutiSoft
Help Scout	Amadeus HotSOS Amadeus Hospitality
N-able Take Control N-able	cruisePAL MariApps Marine Solutions
Zendesk	Issuetrak
Zoho Desk Zoho View All	Vivantio View All
Categories AI Customer Service Supported AI Customer Support Agents Supported Chatbot Supported Complaint Management Supported Customer Service Supported Email Parser Supported Help Desk Supported Issue Tracking Supported ITSM Supported Knowledge Management Supported Live Chat Supported Service Desk Supported Service Request Management Supported	Categories Complaint Management Supported Issue Tracking Supported Work Order Supported
Complaint Management Features Case Management Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Not Supported Routing Supported Self Service Portal Supported Social Media Monitoring Supported Survey Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Complaint Management Features Case Management Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Not Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Not Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported Show More Features Work Order Features Contract Management Not Supported Customer Database Not Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Preventive Maintenance Not Supported Quotes / Estimates Not Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported
Integrations 5X Supported APIANT Supported Constant Contact Lead Gen & CRM Supported Dialpad Connect Supported Dialpad Support Supported Facebook Supported Insightly Supported Microsoft Teams Supported NIM Supported Pipedrive Supported Salesforce Supported Shift Supported Slaask Supported Slack Supported Stackreaction Supported SurveyMonkey Supported Totality Supported Truto Supported Wufoo Supported Zoho CRM Supported Show More Integrations View All 40 Integrations	Integrations 5X Not Supported APIANT Not Supported Constant Contact Lead Gen & CRM Not Supported Dialpad Connect Not Supported Dialpad Support Not Supported Facebook Not Supported Insightly Not Supported Microsoft Teams Not Supported NIM Not Supported Pipedrive Not Supported Salesforce Not Supported Shift Not Supported Slaask Not Supported Slack Not Supported Stackreaction Not Supported SurveyMonkey Not Supported Totality Not Supported Truto Not Supported Wufoo Not Supported Zoho CRM Not Supported Show More Integrations
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