Audience
Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes
About IssuTrax
Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.
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Integrations
No integrations listed.
Company Information
OnboarD Software
Founded: 2000
United States
www.onbts.com
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Product Details
Platforms Supported
Windows
Android
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
IssuTrax Frequently Asked Questions
Q: What kinds of users and organization types does IssuTrax work with?
IssuTrax works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does IssuTrax support in their product?
IssuTrax supports these languages: English.
Q: What kind of support options does IssuTrax offer?
IssuTrax offers support via 24/7 live support.
Q: Does IssuTrax have a mobile app?
Yes, IssuTrax has a mobile app for Android.
Q: What type of training does IssuTrax provide?
IssuTrax provides training in the form of documentation, live online, and in person.
IssuTrax Product Features
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Corrective Actions (CAPA)
Not Supported
Forms Management
Not Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Scheduling
Supported
Recurring Issues
Supported
Task Management
Supported
Issue Auditing
Not Supported
Knowledge Base
Not Supported
Project Management
Not Supported
Scheduling
Not Supported
Work Order
Dispatch Management
Supported
Job Management
Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Task Management
Supported
Contract Management
Not Supported
Customer Database
Not Supported
Inventory Control
Not Supported
Preventive Maintenance
Not Supported
Quotes / Estimates
Not Supported
