osTicket

osTicket

Enhancesoft
+
+

Related Products

  • UENI
    9,549 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • Uptime.com
    479 Ratings
    Visit Website
  • TE Recruit
    639 Ratings
    Visit Website
  • ServoDesk
    25 Ratings
    Visit Website
  • DonorPerfect Fundraising Growth Platform
    2,389 Ratings
    Visit Website
  • Linxup
    118 Ratings
    Visit Website
  • 800.com
    2,381 Ratings
    Visit Website
  • Ticketsauce
    33 Ratings
    Visit Website
  • Monk
    7 Ratings
    Visit Website

About

Simple customer support for small teams. Save time and engage with all your customer emails in a single app. We believe email-based support creates a more sustainable experience for small teams. Live chat systems place a lot of expectations on your team and customers get upset if you don’t respond in real time. Most email ticketing systems suck, so we built Happi to be a joy to use. It has just enough features to help you respond quickly and effectively, making it really snappy and easy to use. Keep everyone on the same page, every conversation is stored in a single, secure app. Any member of your team can see the full history of customers and work together to provide exceptional support. Happi’s core application is free, open-source software. You can run it on your own servers, or pay a small monthly fee to use our cloud-based app. With either hosting method, because our codebase is public, we believe this gives complete transparency.

About

Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and support system, we’ve created quality, easy-to-use customer support platforms designed to help businesses thrive. We are a diverse team of professionals who are passionate about what we do and more importantly how we do it. At Enhancesoft, we are unreasonably picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team. We are a value-driven company building a business in which high standards permeate all aspects of what we do. We’re maniacally focused on solving real problems for our customers, and solving them elegantly well. At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to save time and engage with all their customer emails in a single app

Audience

Businesses searching for a solution to improve their services through a ticketing system

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$11.88 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • It's flexible, easy to install, and quick to integrate into your organization. It can be locally hosted on Windows or Linux servers as well as cloud hosted to meet any organization's needs.

Cons

  • It lacks integrations with an asset management tool.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Happi
United States
happi.team/

Company Information

Enhancesoft
www.enhancesoft.com

Alternatives

Enchant

Enchant

Senvee

Alternatives

Helpy

Helpy

Helpy.io, Inc.
EvantoDesk

EvantoDesk

Evanto
OFORK

OFORK

OFORK - Kim-KI
Artologik HelpDesk

Artologik HelpDesk

Artisan Global Media

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

AWS Marketplace
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetWatch.ai
Relokia
The GlobalSolutions

Integrations

AWS Marketplace
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetWatch.ai
Relokia
The GlobalSolutions
Claim Happi and update features and information
Claim Happi and update features and information
Claim osTicket and update features and information
Claim osTicket and update features and information