Audience

Businesses searching for a solution to improve their services through a ticketing system

About osTicket

Enhancesoft is a diverse team of professionals who are passionate about making happy customers. With osTicket and support system, we’ve created quality, easy-to-use customer support platforms designed to help businesses thrive. We are a diverse team of professionals who are passionate about what we do and more importantly how we do it. At Enhancesoft, we are unreasonably picky about our peers. We hire for the aptitude over experience, and we pride ourselves on having the most passionate team. We are a value-driven company building a business in which high standards permeate all aspects of what we do. We’re maniacally focused on solving real problems for our customers, and solving them elegantly well. At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in the products we ship, the services we sell and the support we provide.

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Pricing

Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5
More Reviews for osTicket Write a Review

Company Information

Enhancesoft
www.enhancesoft.com

Videos and Screen Captures

osTicket Screenshot 1
osTicket Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows

osTicket Frequently Asked Questions

Q: What kinds of users and organization types does osTicket work with?
osTicket works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does osTicket support in their product?
osTicket supports these languages: English.
Q: What other applications or services does osTicket integrate with?
osTicket integrates with: AWS Marketplace, FastWebHost, Help Desk Migration, Inserve, MOCEAN, Mochahost, NetWatch.ai, Relokia, and The GlobalSolutions.

osTicket Product Features

Help Desk

Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Alerts / Escalation Not Supported
Community Forums Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported

osTicket Verified User Reviews

Write a Review
  • David J.
    Director of Information Technology
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 500 - 999
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 3 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "The Little Help Desk System that could"

    5 out of 5 stars Posted 2021-11-12

    Pros: It's flexible, easy to install, and quick to integrate into your organization. It can be locally hosted on Windows or Linux servers as well as cloud hosted to meet any organization's needs.

    Cons: It lacks integrations with an asset management tool.

    Overall: I think it's one of the best Help Desk systems around. After others at our organization saw how well it worked for the IT Help Desk, they've asked for their own versions for their departments. We've added three other instances of OS Ticket so far.

    Read More...
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