Audience
Small or emerging businesses
About Helprace
Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.
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Pricing
Starting Price:
$9.00/month/user
Pricing Details:
Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Helprace
Founded: 2011
United States
helprace.com
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
Support
Online
Phone Support
Helprace Frequently Asked Questions
Helprace Product Features
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Call Reporting
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
