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About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

About

ManageEngine SupportCenter Plus helps enterprises offer world-class customer support. A web-based customer support software, SupportCenter Plus offers tools that helps organizations maange customer tickets, store and organize customer account and contact information, and more, to deliver an exceptional customer experience. With multi-channel support, self-service portal, multi-language support, and third-party integration capabilities, SupportCenter Plus is one of the most advanced and feature-rich customer support platforms on the market.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product owners who want to understand user behavior and increase product adoption

Audience

Small to mid-sized businesses and contact centers, large enterprises, freelancers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$2500.00/one-time/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com

Company Information

ManageEngine
Founded: 1996
United States
www.manageengine.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit

Categories

Categories

CRM Supported
Customer Service Supported
ITSM Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Not Supported
Uninstall Tracking Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Not Supported
Content Analytics Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Not Supported
Survey Management Not Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Not Supported
Problem Management Not Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Integrations

Beam AI Supported
BigLittle RevenUp Supported
Echoes Supported
HubSpot CRM Supported
Kleene Supported
Management OS Supported
MoData Supported
Motileo Supported
NetSuite Supported
Oracle CRM On Demand Supported
Pendo Supported
Productboard Supported
Rambox Supported
Revo Supported
Salesforce Marketing Cloud Account Engagement Supported
Seekwell Supported
TheLoops Supported
Thought Industries Supported
Zendesk Supported
inSided Supported

Integrations

Beam AI Not Supported
BigLittle RevenUp Not Supported
Echoes Not Supported
HubSpot CRM Not Supported
Kleene Not Supported
Management OS Not Supported
MoData Not Supported
Motileo Not Supported
NetSuite Not Supported
Oracle CRM On Demand Not Supported
Pendo Not Supported
Productboard Not Supported
Rambox Not Supported
Revo Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Seekwell Not Supported
TheLoops Not Supported
Thought Industries Not Supported
Zendesk Not Supported
inSided Not Supported
Claim Gainsight and update features and information
Claim Gainsight and update features and information
Claim ManageEngine SupportCenter Plus and update features and information
Claim ManageEngine SupportCenter Plus and update features and information