Fastcall vs. astTECS Comparison


Fastcall	astTECS *astTECS	+	+
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About Fastcall is a cloud-based phone and messaging application built for Salesforce teams. It brings inbound and outbound calling into Salesforce, letting sales and service users place and receive calls, use click-to-call, and associate call activity with Salesforce records. Features include call routing, queues, IVR, recording, voicemail, monitoring, reporting, and automated activity logging; availability depends on plan and setup. Fastcall also supports business texting and messaging, including documented WhatsApp capabilities. Administrators configure users, numbers, and call flows in Salesforce, while agents work through Salesforce desktop and mobile experiences. It is designed for organizations seeking telephony and contact-center functions connected to Salesforce CRM, including sales teams, service departments, and contact-center operations.	About astTECS provides complete enterprise telecom products based on Open Source Technology- such as IP PBX and Contact Center Solution. astTECS IP PBX offers all the high-end features at an affordable price enabling your business to be future-ready, flexible, innovative and competitive while reducing your telecom expenses. astTECS IP PBX can seamlessly integrate with any applications - CRM, ERP, PMS and even with your existing telecom infrastructure. astTECS call center solution has advanced features with a real-time agent monitoring dashboard helps to improve your agent productivity and customer engagement with advanced analytics. *astTECS also offers a complete call recording solution for your business with real time dashboards.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Sales and service teams, Salesforce administrators, and contact-center operations seeking calling and messaging workflows connected to Salesforce CRM.	Audience Companies of all sizes seeking Telecom solution to improve Business communication and productivity.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30/user/month Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Eventually Delivered: The project was completed and delivered after extensive delays. Initial Testing: There were a few testing sessions before the final delivery. Nothing. Cons Excessive Delay: Signed in October 2023, but project wasn’t delivered until November 2024—nearly a year of waiting. Poor Functionality: Once live, the WhatsApp bot only worked sporadically; most customers were met with inaccurate responses, leading to frustration. Customer Attrition: The bot’s subpar performance caused many customers to leave the chat, resulting in lost bookings and business. Financial Losses: Investments in multiple ad campaigns failed to yield returns because the bot did not properly handle inquiries. Lack of Support: Despite repeated requests and formal complaints, the support team did not provide the necessary assistance, leaving issues unresolved. The hardware quality is poor, with only a PC motherboard and HDD installed. Tech support is inadequate, and the product seems to be just rebranded FreePBX core. After-sales support is lacking, even during the warranty period, and I've encountered unprofessional behavior from both the sales and tech teams on multiple occasions
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Supported Live Online Supported In Person Supported
Company Information Fastcall Founded: 2007 United States fastcall.com	Company Information *astTECS Founded: 2007 India www.asttecs.com
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Categories Call Tracking Supported Telephony Supported	Categories Business VoIP Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Cloud Communication Platform Supported Cloud PBX Supported IVR Supported PBX Supported Predictive Dialer Supported Telephony Supported Unified Communications Supported Voice Broadcasting Supported
	Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Not Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Supported Lead Management Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported
Integrations Salesforce Supported WhatsApp Supported Asterisk Not Supported Facebook Messenger Not Supported LeadSquared Not Supported Slack Supported Sugar Connect Not Supported Twilio Supported VICIdial Not Supported Vtiger CRM Not Supported Zendesk Not Supported Zoho CRM Not Supported Show More Integrations View All 4 Integrations	Integrations Salesforce Supported WhatsApp Supported Asterisk Supported Facebook Messenger Supported LeadSquared Supported Slack Not Supported Sugar Connect Supported Twilio Not Supported VICIdial Supported Vtiger CRM Supported Zendesk Supported Zoho CRM Supported Show More Integrations View All 10 Integrations
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